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Driving Business Momentu m
Introduci ng Wipro
Range of Services
Defining Processe s
Establish ingCrede ntials
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Introdu cing Wipro
CONFIDENTIAL© Copyright 2006 Wipro Ltd
• 42% CAGR in the last 5 years
• World No. 4 in IT services (market cap)
Global Development Centres
44 40 26 28 34
Partnering industry leaders
• 89 Global 500 clients
• 151 Forbes 2000 clients
53 19 42
• Presence in 35 countries • 10000 itinerant employees • 10 near shore development centres
Diverse talent pool
• 30 nationalities • 2000 domain consultants Wipro Ltd. - No. 1 provider of integrated business,technology & process solutions. - IDC, MetaGroup, Forrester (2004)
CONFIDENTIAL© Copyright 2006 Wipro Ltd
and the ability to World’s First Software Company IEEE Award PCMM Level 5 World’s First Company ISO 9001 continually reduce the cost of services. which it aggressively passes on to its customers.D Introducing Wipro: efined by quality 33% SEI-CMM Level 5 business Six Sigma World’s First IT Company parameters to benchmark quality standards Through a single-minded… emphasis on quality… throughout its delivery processes. CONFIDENTIAL© Copyright 2006 Wipro Ltd .Gartner . Wipro has shown impressive improvements in delivery capabilities. client satisfaction.
2005 39% CAGR and 36% PAT CAR over 3 years (million rupees) Services Revenue 7927 2917 3889 6089 Increasingly services led Employees ( in 100s) 30 32 40 54 Diversified skill base across service lines (million rupees)* Revenue 21425 10421 12155 17398 Revenue doubled in just 3 years * Gross Revenue CONFIDENTIAL© Copyright 2006 Wipro Ltd 2002-03 2003-04 2004-05 2005-06 .Introducing Wipro Infotech Wipro Infotech is the India. ranked No. Middle East and Asia Pacific business unit of Wipro Ltd. 2 in Indian Domestic IT Services Market: IDC Report.
Manufacturing and Govt Domain Solutions Professional Services System Integration. e-Governance. Telecom. End-user. Help Desk. Personal. Manage IT. E-Enabling. Banking. Third Party Testing. HPC. Application Maintenance. Enterprise. Storage. Enterprise Architecture. IT Governance. Telecom Management.Introducing Wipro Infotech: Services Diversity Consulting Six Sigma and HR Process. Enterprise Management and Security Business Solutions Business Applications. Process Strategy formulation and alignment to business Enterprise Telecom BFSI Government Consult Architect Integrate Manage Sustain Partner for the complete IT Lifecycle CONFIDENTIAL© Copyright 2006 Wipro Ltd . Application Support Total Outsourcing IT. Security Governance. Call centre. Software.Strategic Cost Reduction Infrastructure Products Networking.Data Centre. DW/BI.
Introducing Wipro Infotech: Process Driven Knowledge Management ISO PCMM CMMi BS7799 Project Management Teaming ProjectSelection Scoping D Business Problem M A I Statistical Solution C Business Solution Monitoring System Goal SEE Statistical Problem Line Index Dashboard Project Weekly Performance Scorecards LEAN Principles Participation Change Management Technology Workshop Top Management Involvement CONFIDENTIAL© Copyright 2006 Wipro Ltd .
Melbourne.Introducing Wipro Infotech: Global Presence Wipro in Middle East • Presence since June 2001 • 400+ Wipro consultants including 80+ local consultants • Over 75 customers • Two regional offices: • Dubai servicing UAE. Oman. • Kuala Lumpur • Dedicated sales. pre-sales and delivery teams for the region CONFIDENTIAL© Copyright 2006 Wipro Ltd . Singapore. Kuwait & Jordan • Al Khobar servicing KSA & Bahrain Wipro in Australia and ASEAN • Presence since 2002 • 150+ consultants present onsite and offshore • Blue chip customer base in key verticals • Offices in Sydney. Qatar.
Range of Services CONFIDENTIAL© Copyright 2006 Wipro Ltd .
Lean.Design and Optimization IT Governance through ITIL. EFQM HR Optimization through PCMM Advisory & Implementation Strategy Enterprise and Assurance Management Technical Risk Assessment Security Compliance to Standards E-Governance e-Governance Capacity Architecture.Range Of Services: Consulting Services Advisory and Implementation Services Business Transformation Business Security Governance Advisory Identity Process through Six Sigma. Triz Integrated Quality Management. CMMi. IBPI. BS15000 Shared Services Consulting Strategic Cost Reduction Strategic Supply Strategy and Road Map Planning Process re-engineering services Program management E-Tendering solution Sourcing Chain process consulting Procurement technology enablement Low cost country sourcing CONFIDENTIAL© Copyright 2006 Wipro Ltd . COBIT.ISO.
1 50 Consulting Services Network Security Services Provider. Partial list of clients Security Governance E-Governance Business Transformation Strategic Cost Reduction CONFIDENTIAL© Copyright 2006 Wipro Ltd .V&D June 06 Six Sigma Consulting Assignments Security Governance Assignments Planning/Road-map Assignments for 15 Governments 120 Capacity 1st Integrated Land Information System project for AP Govt.Range Of Services: Recognitions No.
Maintenance Project Services and Upgrades Third Party Testing Services Test Consulting & Architecture Web Services Enterprise Application Integration Content Management and Portals Expertise on J2EE. Siebel Application Maintenance Services Configuration. Design Data Mining Customer Analytics E-Enabling Enterprise Enterprise Helpdesk. SCM SRM Consulting. . DW/BI DW/BI Architecture. Oracle.Range Of Services: Business Solutions Horizontal Solutions Enterprise Application Services CRM. Deployment and Support Practices –SAP. ERP.NET Process Consultancy Testing. Test Automation Specialized Testing Lifecycle CONFIDENTIAL© Copyright 2006 Wipro Ltd . PeopleSoft.
Range Of Services: Recognitions 10 Business Solutions projects on SAP ECC 5.0 HRMS Implementation in Bank IS-Reinsurance deployment in GIC of 12 Global CAP of Oracle APA Channel Partner for SAP the top 10 partners in SMB for SAP. Globally First First One Best Among Partial list of clients CONFIDENTIAL© Copyright 2006 Wipro Ltd .
Range Of Services: System Integration Network and Platform Consulting Network Integration Professional Services Manage IT Service Desk End User Services Enterprise Services Linux Services Infrastructure Management Voice and Data Support PC and Microsoft Services Hardware and Software Support Migration Services Server and Storage Integration and Consolidation Data Centre Services Data Centre Integration Call Centre Integration Middleware Integration Enterprise Management Server and Storage Management Application Management Network Management OS. Web and Mail Management Call Centre / Telecom Management DB Management Security Services Upgrades CONFIDENTIAL© Copyright 2006 Wipro Ltd . Backup Services DB.
Range Of Services: Recognitions No.1 No.Cisco Systems SI for Nokia Firewalls Customer Largest Best SI for Competitive Wins .2 Professional Services Network Integrator Network Security Services Provider Network Management Services Provider Advocacy – APAC Region .1 No.IBM Partial list of clients CONFIDENTIAL© Copyright 2006 Wipro Ltd .
Range Of Services: Global Service Management Centre (GSMC) Customers Integrated Service Delivery across Service Lines & Technology Consulting & Integration .Breakfix .Application Mgmt.Implementation .Application Ops.Implementation Install / Add / Move / Change / Breakfix Consulting & Integration .Specialist Skills .Change Mgmt.Application Roll Out -Management Processes (ITIL / Lean / CoBIT) Knowledge Base Tools (Automation & Reporting) Platform for Non Linear Services Growth Integrated Service Delivery .For Seamless IT Lifecycle Services CONFIDENTIAL© Copyright 2006 Wipro Ltd . Infrastructure Management -Monitoring Availability -Diagnostics -Management . .Business Analysis Software . .Analysis Software .Business Analysis Infrastructure Management - Availability Solutions .
Range Of Services: Partial list of clients Global Service Management Centre (GSMC) CONFIDENTIAL© Copyright 2006 Wipro Ltd .
Innovative IT Management Sales Networking Elite Solutions Call Centre Partial list of clients EMS/Security Storage CONFIDENTIAL© Copyright 2006 Wipro Ltd .Range Of Services: Enterprise Products Recognitions Premier Best Infrastructure Building Blocks & Alliances Enterprise Platforms Systems Provider for Sun SI for IBM in Competitive Wins Champion for HP OV Partner Award.CA Award.
Blade Servers) • First to bring the latest technology with support to over 100 locations across the country A complete range of robust and powerful servers to fulfill every need of small & medium and enterprise businesses Packed with value and features to deliver that extra punch for mobile computing CONFIDENTIAL© Copyright 2006 Wipro Ltd .Range Of Services: Personal Computing • Critical infrastructure projects hosted on NetPower include: • BSE Real-Time Surveillance • Templatized ERP solutions for SAP -SMB • Messaging infrastructure for LIC • India’s first 300 node HPC at a leading PSU Mission-critical BFSI customers • Corporate and Enterprise segment focus • ISO certified manufacturing facility • Technological partnership with Intel. toll free 24/7 technical support center • 100000+ unit sales in India • Strong focus on mission-critical NetPower Servers (Xeon. Microsoft to ensure latest products • Support available at remote locations across the country. Itanium.
Range Of Services: Total Outsourcing New application development & management Co n Process implementation Ente rpris e Appl icatio n su lti n Core applications sustenance g New product evaluation – Infrastructure & applications PROGRAM GOVERNANCE Application optimization gy nol o ech ructure T st Infra Infrastructure set up & Provisioning on a pay-by-us basis Infrastructure management CONFIDENTIAL© Copyright 2006 Wipro Ltd .
Range Of Services: Total Outsourcing PMO Service level management Contract management Technology Relationship Partial list of clients CONFIDENTIAL© Copyright 2006 Wipro Ltd .
‘ Across Domain s CONFIDENTIAL© Copyright 2006 Wipro Ltd .
Across Domains: Government E-Governance Advisory Service • Defining e-governance vision. O/S. database & LAN/WAN specifications •Defining integration requirements with existing systems •Developing RFI/RFP •Vendor evaluation •Contract management Partial List of Projects • E-governance roadmap & capacity planning for 15 state governments in India • 1st integrated Land Information System Project – Govt. • IT Plan and Policy for ERP. mission and strategies • Developing e-governance blueprint/ roadmap and prioritization of Initiatives • Developing e-governance architecture • Developing human resource roadmap for implementing e-governance roadmap Technology Selection •Defining user requirements •Developing detailed FRS and mapping the requirements to standard products •Identifying suitable products available in the market •Developing RFI/RFP •Vendor evaluation •Contract management Application Strategy Development •Defining user requirements •Developing detailed FRS/ SRS based on the requirements •Developing high level technology design including H/W. messaging for Saudi Electricity Regulatory Authority • Document Management System for Bahrain Monetary Agency CONFIDENTIAL© Copyright 2006 Wipro Ltd . • Implementation consultancy for Oman Govt. LAN. of Andhra Pradesh • E-governance portal consultancy for Dubai Govt.
Across Domains: Telecom • Frameworks around order mgmt. MetaSolv. exchange migration & more CONFIDENTIAL© Copyright 2006 Wipro Ltd . Axiom etc. AR/ AP. Tier 3 services • Remote management of IT infrastructure • Consulting services – Server consolidation. Tier 2. • Integration with other systems • Maintenance and support services • Migration and consolidation ADM Niche Solutions Operations OSS/BSS Integration Solutions Infrastructure & testing • EAI and B2B integration • Integration factory for information management and data warehousing • Consulting services • Application testing • Network Testing • Automation • Tier 1. Portal. HR & benefits and procurement Packaged applications • COTS implementation – example Kenan. inventory mgmt and revenue assurance • Portfolio rationalization strategy • Application development and maintenance – Legacy. rollout and support • Call center services • Business process outsourcing – bill processing. integration. client-server and web • Packaged application implementation. ADC.
Across Domains: Financials Dedicated Domain and Delivery teams Banking and Diversified Financial Services Deposits Wholesale Banking Global Custody Consumer Credit Payments Leasing and Mortgages Asset Management Wealth Management Brokerage Reinsurance Exchanges Securities & CapitalMarkets Insurance Brokerage Transfer Agency Life Property & Casualty Retirement planning Integrated services portfolio Enterprise Applications Package Implementation Business Process Outsourcing Consulting Technology Infrastructure Services CONFIDENTIAL© Copyright 2006 Wipro Ltd .
Corporation Bank • Identity Management.Across Domains: Financials Partial List of Projects • Core Banking System Study and Infrastructure Provisioning.Karnataka Bank • Strategic Cost Reduction. Vijaya Bank.Union Bank of India.one of the leading Banks in Australia CONFIDENTIAL© Copyright 2006 Wipro Ltd . Oriental Bank of Commerce • 1st Re-Insurance Package Deployment in GIC • Total Outsourcing – Yes Bank and HDFC Bank • Partial Liability Projects Asset List of Management. Information Risk Profiling and SoX Compliance.HDFC Bank • Information Security Compliance – Bahraini Saudi Bank • Six Sigma Consulting.
Across Domains: Manufacturing - Dealer Management Solution Distributor Application Development Enterprise Application Integration Training Central Portal Development Change Management Distributor & Central Portal Integration Roll-out Sustenance Services Facilities Management Partial list of clients CONFIDENTIAL© Copyright 2006 Wipro Ltd .
Across Domains: Manufacturing Enabler Collaborative Manufacturing Legacy and Mainframe Policy Security Web Browser Applications Process Orchestration Transactions Portals Databases Messaging Mobile & PDA Web Services Rich Clients CME Platform CONFIDENTIAL© Copyright 2006 Wipro Ltd .
Across Domains: Manufacturing Enabler Collaborative Manufacturing Features Application connectivity Providing integration middleware that allows information to flow between applications in a way that abstracts the details of the information flow from the applications themselves Process integration Creating business processes and managing them based on runtime data. ensuring that the processes are within the boundaries of parameters that keep the company ahead of its competition Monitoring business processes Provides a visual interface to model and monitor run time assets to implement business processes Centralized view Powerful web-based executive information system that provides consolidated view of an organization's performance making it easy to respond more quickly to new opportunities and potentially gain competitive advantage CONFIDENTIAL© Copyright 2006 Wipro Ltd .
suppliers etc. enterprise) with external partners like customers.Across Domains: Manufacturing Enabler Collaborative Manufacturing Framework Intra plant integration To integrate various systems and applications within the plant level to reduce the complexities of interfaces and to reduce data flow points Enterprise integration To integrate various plant systems with enterprise systems (ERP) for collaborative approach and to bridge the gap between two islands of information Extended enterprise integration To integrate the application within the organization (plant. Partial list of clients CONFIDENTIAL© Copyright 2006 Wipro Ltd .
Clarify. Dassault Systems Solution development / enhancement •Addition of functionality to existing solutions •Building new solutions ground up •Integration of solution with the rest of the system •CoE based domain consulting •Latest knowledge and solutions through membership in industry bodies •Build-buy analysis •Business process mapping Point solutions/ Readyto-use frameworks •Reverse logistics contract Management •POS. GDS. Gift registry •RFID ROI calculator •E-Prescriptions Maintenance and support Business process outsourcing •Process outsourcing •SCM Back office retail – Transaction process •Lean six sigma and COPC based continuous improvement & compliance •Offshore/ onsite model •Application enhancement •Data Conversion •Production support.Across Domains: Retail Offerings Consulting Package evaluation & implementation •Partnership with package developers •Specialized practices for implementation with specific packages •SAP. Peolesoft. customization. SIEBEL. JD Edwards. version upgrade CONFIDENTIAL© Copyright 2006 Wipro Ltd . i2 and Ariba. GTIN tool. Oracle.
SOAP) Hardware Layer Hardware interface layer • • Reader interfaces & adapters development Communication with other hardware RFID Hardware • • • Site surveys Tags & reader selection RFID infrastructure set-up Partners CONFIDENTIAL© Copyright 2006 Wipro Ltd .Across Domains: RFID Services Enterprise Application Layer Enterprise applications • • Development of custom applications. Microsoft or standard technologies • • • Real-Time dataprocessing Layer (Savant) Reader management & synchronization Data filters & loggers Interfacing using standard protocols (XML. Package implementations & customization • • • Business process Process consulting Strategy & business case development Utilization of data across supply chain WIPRO Middleware Layer Application integration • EAI integration using J2EE.
•OP Patient Su Clin ic pp ort al & Se rvi ce s Management o et fac rty er Pa ns In t io ir d Th licat p Ap / Payroll •Fin. Accounting •EPABX •Lab Equipments •PDA •Mobile Phone Wipro HIS •CSSD •Diet & Identity Mgmt.Across Domains: Healthcare •Reception •Registration •ADT •Electronic Su Se ppor rvi t ce s Module •Specialty Module •OP Billing •IP Billing •Emergency Wards •ICU •Phlebotomy •Laboratory •Cardiology •Doctor’s •Radiology Patient Folder •Enterprise-wide •Scheduling •HR Pharmacy •IP Pharmacy •Operation Theatre •Transfusion Medicine •Medical Records •Discharge Summary •Cath Lab •Sec. •Package Deal Designer •Contract Management •Accounts Receivable Mg se pri ices ter v En . Ser mt Materials Management •Materials & Nutrition & Beverages •House Keeping •Laundry •Marketing •Administration •Food Partial list of clients Mgmt •System .Purchase •Main Stores •Sub Stores CONFIDENTIAL© Copyright 2006 Wipro Ltd .
Definin g Process es CONFIDENTIAL© Copyright 2006 Wipro Ltd .
PCMM level 5.Wipro Academy for Software Excellence – sharpening in-house talent • Dedicated knowledge management • Talent transformation and training through class room and e-learning CONFIDENTIAL© Copyright 2006 Wipro Ltd .Defining processes: People • Quality processes in place . SEI CMM6. Six Sigma •15 000+ employees trained in Six Sigma methodologies •Largest pool of certified PMI consultants in India: over 700 consultants •3 day Veloci-Q training for all fresh recruits • Lateral hiring from consulting organizations • Specific emphasis on domain skills and practitioners’ approach • WASE .
Defining processes: Innovation Our Approach Theme Line Market Maturity Cycle .Fast forward into the future extension projects – Newer practice areas within divisions Breakthrough projects – Newer business areas The Process Every idea needs to go through an evaluation gate process Innovation Inn n tio va o council decides the movement through the gates Latent Need Felt Need Early competition Many players Mature Market Gate 0 Idea generation 480 ideas Gate1 Idea Evaluation Gate 2 Business Plan Gate 3 Investments Gate 4 Customer Pilot Gate 5 Part of Business 40 ideas 26 ideas 8 ideas 8 ideas 8 projects Creative Destruction through Innovation CONFIDENTIAL© Copyright 2006 Wipro Ltd .
Defining processes: Innovation Benefits Business through innovations of previous years in 04-05 was Rs 9500 m revenues however gets measured for the last 3 years – 7% of revenues currently Innovation 25 Revenues 1000 860 20 No of Projects 22 800 15 16 600 440 400 10 8 5 5 200 43 0 2003-04 2004-05 2005-06 2002-03 2003-04 2004-05 2005-06 CONFIDENTIAL© Copyright 2006 Wipro Ltd .
QIC Proactive / reactive management CONFIDENTIAL© Copyright 2006 Wipro Ltd .Defining processes: Mission Quality Net promoter score Process definition Process implementation Process effectiveness Continuous improvement Lean DMADV Audits Metrics quality control DMAIC Lean .
firstname.lastname@example.org CONFIDENTIAL© Copyright 2006 Wipro Ltd .Defining processes: Customer Advocacy Customer Proactive Customer portals QOS (Quality of Service) Customer interaction Annual Perception Survey Reactive Pitstop – Escalation management QOS (Quality of Service) Customer.
Establish ingCrede ntials CONFIDENTIAL© Copyright 2006 Wipro Ltd .
Establishing Credentials: Clients Enterprise Finance IT & ITES Telecom Government CONFIDENTIAL© Copyright 2006 Wipro Ltd .
Dec. CEO.2004 Quality leadership Reliable partner with proven track record Wipro has successfully designed and implemented a SAN solution at our premises. We would like to record our appreciation of the skill-sets and experience that Wipro brought to the table and would have no hesitation in recommending Wipro for similar deals. software.I am amazed with their desire to complete task on hand and on their motivation levels… Tangible.Mukarram Bhagat.AMR Research “Low Cost High Quality”. .. the fact that they could offer an end-to-end solution . . access to appropriate technologies and commitment to see the project through from end-to-end were important in swinging our decision. CRISIL CONFIDENTIAL© Copyright 2006 Wipro Ltd Business and Domain Expertise .the hardware. To cap it all. deep understanding of our business needs. system integration. hosting services. backend connectivity.Vinod Sadarangani. Vice President . .helped finalize our decision. GM-Systems. Orange Commitment to go the extra mile . measurable business results Wipro became the logical choice…extensive experience in handling large technology projects.Satish Pendse.Establishing Credentials: Client Speak Wipro has the most experience with global customers. Marico While the content management tool that Wipro was offering fitted the bill perfectly. strong management backing to grow and improve service. their domain expertise in the financial segment was a definite clincher.IT. .
Value Proposition Driving Business Momentum Delivery mechanisms aligned with assurances quality processes to excellence grounded on experience specializations in the field Accurate Commitment Expertise Beyond provision of end-to-end solutions Pioneering CONFIDENTIAL© Copyright 2006 Wipro Ltd .
providing complete IT lifecycle management: procurement and integration services. product support and IT management services and application-specific platform frameworks and associated practice built around that . .IDC Indian IT Services Market Analysis 2005-10 delivery excellence through strong program governance methodologies deliverance through innovation diversity in Class alliances Services Preferred partner of choice for 117 of ET500 customers in India Integrated in India end-to-end IT services company CONFIDENTIAL© Copyright 2006 Wipro Ltd .Leveraging Advantages The Wipro Advantage Service Value Best The Wipro Infotech Advantage The key strengths of Wipro Infotech lie in business ready e-infrastructure solutions for BFSI. telecom and government verticals.
Spirit of Wipro CONFIDENTIAL© Copyright 2006 Wipro Ltd .
in you Corporate Office: Wipro Infotech Doddakannelli.Wipro Infotech Thank www.wipro. India Tel: 91-80-28440011 Fax: 91-80-28440214 . Sarjapur Road. Bangalore-560 035.
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