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Quality Systems

Module 2: More Basic Concepts

Copyright © 2014 D. H. Liles as to the class syllabus and all lectures and materials. Students are
prohibited from selling (or being paid for taking) notes during this course to or by any person or
commercial firm without the express written permission of the professor teaching this course.

UTA/IMSE
The Definition of Quality

Quality is exceeding
the customer’s expectations
in terms of

Fitness for Use

Delivery

Price

UTA/IMSE
The Sources of Quality

Set Company Quality may be influenced at any


Direction point in the product life cycle.
Acquire Understand the “anatomy” of your
Resources enterprise .
Acquire
Customers
Design
Products
& Processes

Produce
Product

Quality is “dirt to dirt” ! Support


Product

UTA/IMSE
Improvement Methods
Lean Enterprise

Six Sigma

Continuous Improvement

Enterprise Excellence

We will use Statistical Process Control


for Variability Reduction.
With a focus on Control Charts.
UTA/IMSE
Lean Enterprise

Based on over 100 years of IE thinking


and practice

• Waste
• Speed And Other IE “Stuff”

• Workplace Design / 5S
• Process Improvement / Value Stream
• Inventory Management
• “Kaizen”

UTA/IMSE
5S is the key first step in workplace
improvement.

The 5S’s stand for 5 Japanese words that


constitute good housekeeping. Roughly
translated they are;
• Sort (Seiri)
• Set in order (Seiton)
• Shine (Seiso)
• Standardize (Seiketsu)
• Sustain (Shitsuke)

UTA/IMSE
Kaizen
KAIZEN EVENTS
• Set goals and provide any necessary background.
• Review the current state and develop a plan for improvements.
• Implement improvements.
• Review and fix what doesn’t work.
• Report results and determine any follow-up items.

This type of cycle is frequently referred to as PDCA (Plan, Do, Check, and
Act). PDCA brings a scientific approach to making improvements:
• Plan (develop a hypothesis)
• Do (run experiment)
• Check (evaluate results)
• Act (refine your experiment; then start a new cycle)

UTA/IMSE
Six Sigma

• Define

• Measure

• Analyze Very Popular Today

• Improve

• Control

UTA/IMSE
Continuous Improvement

• Plan

• Do
The “Original”
• Check

• Act

UTA/IMSE
Enterprise Excellence

• Understand the Customer

• Understand and Improve the Product

• Understand and Improve the Process

• Design and Implement Effective Controls

Developed at UTA

UTA/IMSE
Regardless of Method,

our job is to

Reduce Variability

UTA/IMSE
Six Sigma
Variability Reduction
• Define • Improve
• Project Charter • Optimal Solution
• Process Map • Pilot Testing
• Voice of the Customer • Implementation
• Measure • Control
• Understand the Process • Evaluate the process
• Validate the Data • Standardize the procedures
• Determine Process Capability • Final Actions
• Analyze
• Process Analysis
• Cause Investigation
• Charter Review

UTA/IMSE
Continuous Improvement
Variability Reduction

• Plan
• Identify the Opportunity
• Analyze the Process
• Develop the Optimal Solution
• Do
• Implement the Solution
• Check
• Study the Results
• Act
• Standardize the Solution
• Plan the Future

UTA/IMSE
The Deming Philosophy
14 Points for Variability Reduction

1. Create and Publish the Aims of the Organization


2. Learn the New Philosophy
3. Understand the Purpose of Inspection
4. Stop Awarding Business Based on Price Alone
5. Improve Constantly and Forever the System
6. Institute Training
7. Teach and Institute Leadership

UTA/IMSE
The Deming Philosophy
14 Points for Variability Reduction
8. Drive Out Fear, Create Trust, and Create a Climate of
Innovation
9. Optimize the Efforts of Teams, Groups, and Staff
10. Eliminate Exhortation for the Workforce
11. Eliminate Numerical Quotas for the Work Force and
Eliminate Management by Objective
12. Remove Barriers that Rob People of Pride of
Workmanship
13. Encourage Education and Self-Improvement for
Everyone
14. Take Action to Accomplish the Mission

UTA/IMSE