FOOD & BEVERAGE

SERVICE
Batangas State University
The Future Guest
The New Frontliner
Instructor: Arnel M. Mendoza
 FOOD & BEVERAGE
SERVICE
Batangas State University
The Future Guest
* What kind of guests are we expecting to meet?

The New Frontliner

* What kind of service personnel do guests expect to
encounter?
The Future Guest
INFORMATION-READY
•Educated
•DIY able

TECHNO-SAVVY

LANGUAGE SAVVY
The Future Guest
HEALTH/HYGIENE-
CONSCIOUS

TIME CONSCIUOS

“WOMAN POWER”
The Future Guest

BUSINESS WEALTH

VALUE ADDITION
•Value for Money
•Emotional Experiences

POINT-CASTING
•Specialization in a narrow field
The New Frontliner
Relational
* Customer relations, inter-
personal skills

Service & Action-

oriented

Creative problem-
solvers
The New Frontliner
Multi-lingual
* Global language

Techno-savvy

Multi-skilled
* management, technology, customer relations, reporting
The New Frontliner
Commission-
oriented

Physically-fit

Well-groomed