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V Infosys Technologies Ltd. was started in 1981.

V Today, it is a global leader in the "next generation"

of IT and consulting.

V Infosys defines, designs and delivers technology-

enabled business solutions that help Global 2000
companies win in a Flat World.

V Infosys serves the client globally and is one of the

pioneers in strategic off shore outsourcing of
software services

V Infosys pioneered Global Delivery Model (GDM)

6 Y Y
V In 1987 Infosys got its first foreign client.
V In 1993, Infosys became a public limited
company and received ISO 9001/Tick IT
V In 1999, Infosys crossed $100 Million and was
listed on NASDAQ.
V In 2006, Infosys completed 25 years of its
existence and its revenues crossed $ 2 billion.
V Today Infosys has more than 1,03,078
employees and has presence in more than 20
countries across the world. Its corporate
headquarters is in Bangalore.
 Y 6 Y
V Infosys moved up to No. 14 on FinTech 100

V Infosys was awarded the µIndia¶s best company

to work for¶ in 2009.

V Infosys was honored with the Sharpening Brand

and Competitive Differentiation Marketing
Excellence Award from the Information
Technology Services Marketing Association

V A leader in SAP implementation services.

ÊTo be a globally respected corporation that provides best-of-
breed business solutions, leveraging technology, delivered by
best-in-class people."


Infosys technologies ltd. Defined, designs and
delivers IT- enabled business solutions which
aims at providing strategic differentiation and
operational security to clients. With Infosys,
clients are assured of world class processes and
the power to stretch their IT budget by
leveraging the global delivery model that Infosys
u "# "$%
V Improve market share of niche products
V Achieve Profitable Growth to beOne of Top 5
Global Companies
V Attain World Class Cost Competitiveness

#&'( %
V Acquire Customers Through New Offerings &
V Acquire Customers Through Existing Offerings
V Retain Profitable Customers
V Improve Customers Satisfaction
& 2 '#%

V Product Rationalization, Product Development

V Acquire / Enhance Capacity
V Increase Loyalty Through Customer
Relationship Mgmt
V Improve Order Management Process
V Improve Process Capability
V Improve Supplier Management
V Enhance Strategic Skills

V Create a culture of high performance and team

based working

V Knowledge Management

V Enhance Employee Satisfaction

V Leadership Development

V Global Delivery Model ± Producing where it is most cost

effective to produce & selling where it is most profitable
to sell.
V Moving up the Value Chain ± Getting involved in a
software development project at the earliest stage of its
life cycle.
V PSPD Model ± ÊPredictability of Revenues,
Sustainability of Revenues, Profitability, De-risking´ for
risk management.
V To maintain low-cost advantage they have
opened offices in Czech Republic, Mauritius,
Poland, Philippines, Thailand and Mexico.
V Invested in developing training centers ±
V Improved quality capabilities ± CMM level 5i
V Infosys Consultancy established to provide high
end services in value chain.
V Has hedged currency for more predictability of
revenues (risk management).


V Low cost Global delivery 24/7 Model.

V Little differentiation in low-end services of

value chain; high differentiation in high end
services of value chain like software products
and package solutions.

V Focus on quality, customer relationship

management, timely-delivery.

V Political stability: Indian political structure is

considered stable enough expect the fact that
there is a fear of Ähung parliament´ (no clear
majority). It is positive

V U.S. government has declared that U.S

companies that outsource IT work to other
locations other than U.S. will not get tax benefit.
It is deep negetive
V Government owned companies and PSUs have
decided to give more IT projects to Indian IT
companies. It is positive.

V Terrorist attack or war. It is negative.

V Global IT spending (demand). It is negetive
V Domestic IT Spending (Demand):Doemestic market
to grow by 20% and reach approx USD 20 billion in
2008-09. It is positive
V Currency Fluctuation. It is negetive
V Real Estate Prices: Decline in real estate prices has
resulted reducing the rental expenditures. It is
mildly positive
V Attrition: Due to recession, the layoffs and job-
cuts have resulted in low attrition rate. It is
mildly positive


advantage and other factors.
V Language spoken: English is widely spoken
language in India, English medium being the most
accepted medium of education. Thus, India boasts of
large English speaking population. It is highly

V Education: A number of technical institutes and

universities over the country offer IT education. It is
highly positive

V Working age population. It is positive


V Telephony:
V India has the world´s lowest call rates.
V Expected to have total subscriber base of about
500 million by 2010.
V India has the second largest telephone network
after china.
V Tele density ± 19.86 %
V Enterprise telephone services, 3G, Wi-max and
VPN are poised to grow. It is highly positive
V Internet Backbone: Due to IT revolution of Ä90s,
Indian cities and India is well connected with
cable. It is positive

V New IT technologies: Technologies like SOA,

Web 2.0, High-definition content, grid
computing, etc and innovation in low cost
technologies is presenting new challenges and
opportunities for Indian IT industry. It is
  Y 6 
 Y YY   Y

V Other offshore locations such as Eastern

Europe, the Philippines and China, are emerging
and are posing threat to Indian IT industry
because of their cost-advantage. However, this
should have an impact only in the medium to
long term.

V Price quoted for projects is a major

differentiator, the quality of products being
same. It is mediun
V Due to slowdown, the job-cuts, the layoffs and
bleak IT outlook.
V Demand and supply of IT professionals is no
longer that favorable to employees.
V Availability of vast talent pool ± freshers and
experienced. Shift from high to low
  Y 6Y
V Large number of IT companies vying for IT
projects ± resulting in high competition for
V Huge decline in IT expenditure: Indian IT
sector is dependent on USA and BFSI in
particular for majority of its revenues, and with
the recent financial crisis, the new spending
from these has reduced tremendously.
V However, for the existing products and services,
the clients continue the old companies. It is very

V Low capital requirements.

V Large value chain, space for small enterprises.

V MNCs are ramping up capacity and employee

strength. It is low
6  6Y
V Commoditized offerings.
V low-cost, little-differentiation positioning.
V high industry growth.
V Strong competitors ± few numbers of large
V Sound Management Skills

V Nurturing Working Atmosphere

V Commitment To Values, Speed ,Imagination and


V Personnel Management

V Infrastructure
V Invest in well understood, proven product & not
just R&D.

V While dealing with investors, always under

promise and over deliver.

V Have a healthy sense of paranoia and respect for

the competition.

V Leaders in the making.

V Since Infosys is in knowledge-based industry, it
focuses on the quality of the human resources.

V Out of total personnel, about 90 per cent are


V At the entry level, it emphasizes on selecting

candidates who find the company´s meritocratic
culture satisfying, superior academic records,
technical skills, and high level of learn ability.
V The company emphasizes on training and
development of its employees on continuous
basis and spends about 2.65 per cent of its
revenues on up gradation of employees´ skills,
and around 50% as employee costs.

V In spite of thousands of people joining every

month, Infosys has been able to maintain its
training standard mostly due to its highly
matured processes capabilities and investment
in infrastructure
V Current Markets: USA and Europe

V Current Products: BPO, KPO, consultancy

services (in BFSI, manufacturing and retail) and
software products (financial products).

V Recommendation: As most large clients in US

and Europe are cutting costs, Infosys needs to be
more aggressive on cost and quality front.

V Result of strategy: Unlikely to yield good results

V Revenues Rs 20766 Crores

V PAT Rs 5819 Crores

V EPS 101.58

V Total Assets Rs 17809 Crores

V Cash and Cash Equivalent Rs 10289 Crores