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Rudely shaken Vijay came home in the evening and he was not in a mood to talk to his wife. Bolted inside, he sat in his room, lit a cigarette and brooded over his experience with the company he loved most. A smart and intelligent vijay Joined the company which boasts a turnover of 4000 crores in finance dept. Very dependable, he introduced several new systems in record keeping and was responsible for cost reduction in many areas. He developed relations with few.
Though he deserved promotions, he missed it 4 times. GM Finance saw to it that Vijay was shfited to Unit 2 where he was posted in purchasing. Though it was not his cup of tea, he went into it, streamlined the funciton and introudced new systems esp vendor management. He was honest in it. After two years, he was shifted to stores. Finance to purchase, purchases to stores, was too much. s
He busted out before the head and unable to control his anger, he put in his papers too. Unit head was aghast at this but did nothing to console vijay but forwarded the papers to VP finance. VP called vijay, heard him for sometime and advised him not to lose heart and his interest would be taken care of. Vijay was asked to join and assured no action would be taken. When the time came for promotions, to his dismay , his name went missing. When he met the head, he cool told him to pack off.
± Skills to manage teams ± Create vision and inspire to be part of ± Hire complementary skills
± Each individual is unique ± Understand what motivates each one ± Understand differences and negotiate
Technical skills are desirable but not enough
Why Success isn t a destination it s a process. the followers. . and the organization. and the situation. organizations. one needs to understand the behaviors of people. To be successful leader. Understanding the behaviors between the leader.
Objectives Define organizational behavior (OB). Explain the value of the systematic study of OB. List the major challenges and opportunities for managers to use OB concepts Identify the three levels of analysis in OB model .
Employees usually feel bad if they are paid more than others performing the same work. Employees perform better without stress.What do u say? A happy worker is a productive worker. Friendly & approachable bosses motivate Leaders who exhibit stable behaviors in all situations make best leaders .
they will work harder and do their best Money is a motivator for employee People are more concerned about their own salaries than others Conflict has negative effect on work effectiveness .What do u say? When people feel intimidated.
.Organizations Organization is a group of individuals who work together towards achieving common goals A consciously coordinated social unit composed of two or more people. that functions on a relatively continuous basis to achieve common set of goals.
. The key to productivity ..Organizations Organizations .more than only a means for providing goods and service The settings in which we spend our lives They have profound influence on employee behavior How does a Company see employees. Costs to be reduced or.
Individuals who get the work done through others Managerial Activities Make decisions Allocate resources Direct activities of others to attain goals . and control the activities of the organization so that its goals can be achieved.Managers Managers are the people who plan. lead. organize.
Managerial Functions Planning Organizing Management Functions Controlling Leading .
without deviation and correcting any significant deviations . who has to accomplish them. selecting most effective communication channel to obtain cooperation Controlling: process of monitoring the activities to ensure that they are accomplished as planned. establishing strategy and developing plans to coordinate activities Organizing: Process of what tasks to be done. where the decisions to be made and who reports to whom Leading: Process of motivating and directing employees . how the tasks are grouped.Managerial Functions Planning: A process that includes defining goals.
Managerial Roles Decisional ± Resource Allocator: Makes significant decisions ± Entrepreneur: Scans the environment and organization for opportunities to initiate ± Negotiator: Represents the organization .
serves as nerve centre of information ± Disseminator: Transmits the information received from outside to members ± Spokes person: Transmits information to outsiders on organizational plans. policies and other issues .Managerial Roles Informational Role ± Monitors : Receives variety of information.
Managerial Roles Interpersonal Roles ± Figure head: Performs number of ceremonial duties of social nature ± Leader: Motivates and directs the employees ± Liaison: Maintains a network of outside contacts who provide information and favor .
like decision making .Management skills Technical Skills ± Ability to apply specialized knowledge about something that is learnt or mastered Human Skills ± Ability to understand. work with and motivate others. Technically competent and interpersonally incompetent Conceptual: ± Mental ability to analyze and diagnose complex situations.
and interacting with others . and controlling Communications Exchanging routine information and processing paperwork Human resource management Motivating. politicking. planning.Managerial Activities Traditional management Decision making. and training Networking Socializing. disciplining. managing conflict. staffing.
Allocation of Activities by Time .
What is Organizational Behavior? Organizational Behavior is the study of human behavior in the workplace. the interaction between people and the organization with the intent to understand and predict human behavior Systematic study that investigates the impact that individuals. groups and structures have on behavior within the organizations for the purpose of applying such knowledge toward improving organizational effectiveness .
Organization Working Together Technical & Emotional Competence Traditional Assets Emotional Capital Knowledge Capital .
and other individual differences come into play . personality characteristics. how can we maximize those behaviors? This is where attitudes. feelings.Organization Behavior We want to both understand and predict certain behaviors ± Some behaviors are more desirable than others.
Why OB Compete with their products Compete through using their most valuable resource .people. to maximum effect Interpersonal skills are vital to allow this to happen .
Working Together The success of an organization is dependent upon the people within it working well together Internally ± In teams ± Across teams ± Within and between departments and business units Externally ± With suppliers ± With Customers .
distract and irrational Predict organizational life under conditions To influence organizational events ± More than understanding and predicting To understand .Why OB Provides road map to life in organizations ± Hopes and dreams. fear and frustrations ± Act dynamically and rationally.
Why OB how strong are they How do they interrelate What are the patterns of behavior What is the cause and effect relation What solutions are possible Which variables can be influenced How they can be influenced? .
on the other hand. bumps into someone and says Oh can t you see and is upset Is effective or ineffective? . Jane. "I am sorry".Example John is walking along the sidewalk and bumps into someone and says.
Interpersonal Relationships affiliations social associations between two or more people connections .
Organizational Context Interpersonal skills are used can be seen in vast number of interpersonal interactions as: Meetings Coaching Delegation Problem Solving Motivation Selling Facilitation Leading .
Interpersonal Relations An association between two or more people that may be on the basis of liking or regular interaction in some business etc which may range from fleeting to enduring commitment Interpersonal relationships take place in a great variety of contexts. Regulated by mutual agreement .
Technical V Emotional Technical competence allows you to get to the starting line in terms of dealing with: ± Customers ± Colleagues ± Suppliers Technical competence is an expected Emotional competence -the ability to read. understand and interact with people is what makes the difference in the long term .
share their thoughts and feelings. and engage in activities together through communication and interdependence Tend to grow and improve gradually. as people get to know each other and become closer emotionally.Interpersonal Relations People in a relationship tend to influence each other. move on with their lives and form new relationships with others. or they gradually deteriorate as people drift apart. .
Interpersonal Relations Restrained Internalized Organized Realistic Modest Over-controlled Impulsiveness Externalized Disorganized Idealistic Exhibitionistic Under-controlled .
´ .Interpersonal effectiveness "the degree to which the consequences of our behavior match our intentions.
care about and influence each other Continuation Continued influence following mutual commitment Deterioration Flourishing relationships to social one Boredom.Interpersonal Relationships Acquaintance Becoming acquainted depends on previous relationships. resentment. continued interaction. . Buildup: People begin to trust. either separation. and dissatisfaction Termination Marks the end of the relationship.
your professional life will suffer. if you can t connect with the people who work around you. No matter how hard you work or how many brilliant ideas you may have. .
"Interpersonal effectiveness is defined as the degree to which the consequences of our behavior match our intentions." .
2. 3. 5. Self confidence Positive personal impact Outstanding performance Communication skills and Interpersonal competence . 6. Self-awareness.Six success elements in Relationships 1. 4.
Study of Organization Behavior Discipline Psychology Individual Sociology Unit of Analysis Output Social Psychology Group Organizational Behavior Anthropology Organization Political Science .
explain and sometimes change the behavior of humans and other animals .Psychology Science that seeks to measure.
Sociology Study of people in relation to their fellow human beings .
Social Psychology Area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another .
Anthropology Study of societies to learn about human being an their activities. .
Contributing Disciplines to the OB Field (cont d) .
Three Perspectives on Effectiveness Individual effectiveness Group effectiveness Group Behavior Group conflict Power & Politics Organizational effectiveness Processes -Communications -Decision Making -Leadership Motivation Rewards Characteristics .
Challenges to OB Globalization Improving quality and productivity Cope with Temporariness Change and Innovation Managing work Force diversity People skills .
Globalization Organizations are no longer constrained by the borders ± Centre of economic activity is global ± Consumer landscape has changed ± Technological connectivity led to transformation of behavior ± Talent to Knowledge ± Pressure to expand and grow ± Access to information ± Global managers and domestic differences .
Diversity Becoming heterogeneous ± Challenge to adapt to people who are different ± To be successful one has to understand and respect others ± Effective use of diversity for opportunity ± To maximize potential of all members of workforce Embrace diversity .
processes Employees are key to quality . layout.Quality and productivity Increasing capacities to respond to increasing demand thru infrastructure Increasing production increasing competition Pressure on quality Quality improvements come from design. manufacturing.
Quality Intense focus on the customer Concern for continual improvement Improvement in the quality of everything the organization does Accurate measurement Empowerment of employees .
± Scarcity of talent ± Recruitment and retention Outsourcing ± Contracting of work which is originally done by the organization to others who can do it for lesser cost and acceptable quality .Labor Shortage Economics ups and downs difficult to predict.
open to change Innovation Provide impetus Wealth of ideas .Others People skills Motivate & Communicate Empower People Give up control Embrace responsibility Change Flexible.
Others Coping with Temporariness Helping Employees Balance Work/Life Conflicts Declining Employee Loyalty Improving Ethical Behavior .
Employee Performance Productivity: Ability to achieve goals by transforming inputs into outputs at lowest cost ± Effectiveness: Achievement of goals ± Efficiency: Ratio of output and input Absenteeism: Failure to report to work leading to disruption of work Turnover: Voluntary and involuntary withdrawal from work Deviant behaviors: Irritating behaviors at work .
Organizational citizenship Discretionary behavior Not part of an employee's formal job requirements Promotes the effective functioning of the organization 1-56 .
Examples of Organizational Citizenship Helping others on one's work team Volunteering for extra job activities Avoiding unnecessary conflicts Making constructive statements about one's work group and the overall organization 1-57 .
1-58 . Managers have a humanistic responsibility to provide their employees with jobs that are challenging.Job Satisfaction There s a link between satisfaction and productivity. intrinsically rewarding. and satisfying. Satisfaction appears to be negatively related to absenteeism and turnover.