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Leadership

Mind and
Emotion
Chapter 5

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 6e
Learning Objectives
• Recognize how mental models guide
behavior and relationships
• Engage in independent thinking by staying
mentally alert, thinking critically, and
being mindful rather than mindless
• Break out of categorized thinking patterns
and opening your mind to new ideas and
multiple perspectives

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©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Learning Objectives
• Beginning to apply systems thinking and
personal mastery to your activities at
school or work
• Exercising emotional intelligence,
including being self-aware, managing
emotions, motivating oneself, displaying
empathy, and managing relationships
• Applying the difference between motivating
others based on fear and motivating others
based on love
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©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Developing a Leader’s Mind

Independent Open-
Thinking Mindedness

Systems Personal
Thinking Mastery

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©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Independent Thinking
• Questioning assumptions and interpreting
data and events
• Mindfulness: State of paying attention to
new information
– Readiness to create new mental categories
during evolving circumstances
• Intellectual stimulation - Stimulating the
ability of followers to identify and solve
problems creatively

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©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Open-Mindedness
• Putting aside preconceptions and
suspending beliefs and opinions
– Reflected well by beginner’s mind than by
expert’s mind
• Pike Syndrome - Illustrates the power of
the conditioning that limits thinking and
behavior

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©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Systems Thinking
• Seeing the synergy of the whole and
learning to reinforce or change whole
system patterns
• Enables leaders to:
– Look for patterns of movement over time
– Focus on the factors that accomplish the
performance of the whole

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Exhibit 5.3 - Systems Thinking
and Circles of Causality

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©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Personal Mastery
• Discipline of mastering oneself
• Qualities
– Clarity of mind - Committing to the truth of
the current reality
– Clarity of objectives - Focusing on the end
result
– Organizing to achieve objectives - Bridging
the disparity between current reality and
the vision of a better future

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©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Emotional Intelligence
• Abilities to perceive, identify, understand,
and successfully manage emotions in
oneself and others
• Leaders should understand:
– Range of emotions people have
– How emotions manifest themselves

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Exhibit 5.4 - Positive and
Negative Emotions

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©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Importance of Emotions
Contagious
• Leader’s emotional state influences the team, department,
or organization
• Leaders should:
• Tune in to the emotional state of others
• Bring negative emotions to the surface
• Encourage people to explore and use positive emotion in
work

Influence performance
• Leaders need a high degree of emotional intelligence to:
• Regulate their emotions
• Motivate others

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Exhibit 5.7 - Components of
Emotional Intelligence

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Leadership
Leading with love Leading with fear
• Contemporary approach • Traditional approach
• More effective • Powerful motivator
• Used when the organizational • Used when the organizational
success depends on people’s: success depends on people
• Knowledge following orders
• Mind power
• Commitment
• Creativity
• Enthusiasm
• Drives people to other
organizations
• People do not perform to their real
capabilities
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Fear in Organizations

Fear of failure

Fear of change

Fear of personal loss

Fear of being judged

Fear of the boss

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Drawbacks of Fear
• Creates avoidance behavior
• Weakens trust and communication
• Employees feel threatened by
repercussions of speaking about work-
related concerns

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Exhibit 5.8 - Indicators of Love
versus Fear in Organizations

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©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Motivational Potential of Love
versus Fear

Fear-based motivation

• Fear of losing a job

Love-based motivation

• Feeling of being valued in the job

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©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.