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COMMUNICATION SKILL

1 Presented By
Suresh

 Helps to understand and respond to other’s feelings. Why is communication important?  Important for expressing information. behavior and our feelings and thoughts. thoughts. 2 2018/3/22 .Communication .Meaning  through this process we convey a thought or feeling to someone else. knowledge and behavior.

Types of Communication Skills Verbal Non-Verbal Gestures Postures Modulation 2018/3/22 3 .

Key factors in Communication skill Speaking Listening Body Language 2018/3/22 4 .

Content A . Speaking Technique in Speaking:CAP C .Audible P .Politeness 2018/3/22 5 .Clear .Concise .

Listening Process of Listening  Hear  Clarify  Interpret  Respond “ Read back Technique” 2018/3/22 6 .

Key Factors in Body Language  (P)OSTURES & GESTURES  (E)YE CONTACT  (O)RIENTATION  (P)RESENTATION  (L)OOKS  (E)PRESSIONS OF EMOTION 2018/3/22 7 .

Key Factor’s in Communication  7% WORDS(Content)  Words are only labels and the listeners put their own interpretation on speakers words  38% PARALINGUISTIC  The way in which something is said . 2018/3/22 8 . tone and voice modulation is important to the listener.  55% BODY LANGUAGE  What a speaker looks like while delivering a message affects the listener’s understanding most.the accent.

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