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Behavior Based Safety &

Safety Observations

Bob Krzywicki
North America Operations Director
DuPont Safety Resources
Robert.s.krzywicki@usa.dupont.com

Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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DuPont - A 200 Year History of Safety


 Powder mill operation began in 1802
 First safety rules established in 1811
Safety is a line management responsibility.
No employee may enter a new or rebuilt
mill until a member of top management has
personally operated it
– E. I. du Pont

 Safety statistics began in 1912


 Belief that all injuries are preventable
developed in the 1940s
 Off-the-job safety program began
in the 1950s

Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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Injuries and Incidents Do Not Have to Happen . . .

A new on-the-job
injury or illness
case every

SEVEN
seconds

Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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Only Zero Tolerance is Acceptable

 Each day 16 people will not die in


a work-related accident.
 Each year over 4 million people
will not be hurt or made ill in US
private industry.
 Families and communities will
prosper.

No physical pain, no deep


emotional anguish for the
worker’s family, no negative talk
about your organization in the
community.

Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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Do you have the


fundamentals in place that
will form a solid foundation
for any safety program?

Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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Safety Values & Principles

Core values are the  Safety and Health


cornerstone of who you are  Environmental stewardship
and what you stand for.  Highest ethical behavior
 Respect for people

Principles are the ways  Line managers are accountable


you live your values day for the safety performance of
their employees.
by day.
 Working safely is a condition of
employment.
 Employees must receive
appropriate training.

Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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An Integrated Safety Management System

 Visible, demonstrated commitment


 Clear, meaningful policies and principles
Leadership  Challenging goals and plans
 High standards of performance

 Line management accountability


Safety  Supportive safety staff
Management Structure  Integrated committee structure
System  Performance measurement and progressive
motivation

 Thorough investigations and follow-up


Process &  Effective audits and re-evaluation
Action  Effective communication processes
 Safety management skills

Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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Safety Excellence Requires A Culture Shift


Involvement / Ownership by All Employees

Reactive Dependent Independent Interdependent


• Safety by Natural • Management • Personal Knowledge, • Help Others Conform
Instinct Commitment Commitment, & • Others’ Keeper
• Compliance is the • Condition of Employment Standards
• Networking
Goal • Fear/Discipline • Internalization Contributor
• Delegated to Safety • Rules/Procedures • Personal Value • Care for Others
Manager • Care for Self
• Supervisor Control, • Organizational Pride
• Lack of Management Emphasis, and Goals • Practice, Habits
Involvement
• Value All People • Individual Recognition
• Training
Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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Behavior Based Audits

Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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Cause of Injuries

…Where do our injuries come from?

Unsafe Conditions 4%

Unsafe Acts 96%

Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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Injuries: A Matter of Probabilities

FATAL

MAJORS

RECORDABLE INJURIES

NEAR-MISSES OR FIRST AID

HAZARDS
Unsafe Acts
Employee Created Unsafe Conditions

Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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Auditing for Safety


 Focuses attention on safety.
 Shows how well safety is understood and applied.
 Shows where systems are working well.
 Helps identify weaknesses in systems.
 Helps clarify your safety standards.
 Raises awareness of safety issues.
 Identifies where people take risks.
 Prevents injuries.

But - does NOT try to catch people doing something wrong!

Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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Skills Required
...for conducting effective Safety Audits

Noticing: Talking about:

 Unsafe acts  Safe practices


 Safe work  Unsafe acts
practices
 Unsafe situations
 Unsafe conditions
 Other safety
 Unsafe situations issues
Gaining Commitment
Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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Observation Categories
…help sharpen & sort observations
 Reactions of people
 Positions of people
 Personal protective
equipment
 Tools and equipment
 Procedures
 Orderliness standards
Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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Why are people


reluctant to approach
another person
around safe and
unsafe behavior?

Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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Contacting Someone Working Safely

 Start with a positive comment.

 Engage the employee in


conversation.

 End with thanks.

Chart 6
Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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When Someone Is Working Unsafely


... a framework for the Audit Discussion
1. Observe; then contact.
2. Comment on safe behavior.
3. Discuss
 Consequences of unsafe
act.
 Safer ways to do the job.
If you comment...
– Express your concern.
– Focus on effects, not acts.
If you question...
– Question to explore.
– Question to learn, not to
teach.
Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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When Someone Is Working Unsafely


... a framework for the Audit Discussion

1. Observe; then contact.


2. Comment on safe behavior.
3. Discuss
 Consequences of unsafe act.
 Safer ways to do the job.
4. Get agreement to work safely.
5. Discuss other safety issues.
6. Thank the employee.

Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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The Benefits of Safety Excellence

 Improves business performance while protecting the


lives of employees and contract workers
 Enhances existing business practices, including
environmental and health processes
 Increases productivity while decreasing operating costs
 Helps protect brand and public image
 Leverages current strengths of your organization
Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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Safety Perception Survey – Useful Tool


2006 Leadership Structure Processes & Actions Key
Managers Strength
Supervisors Satisfactory
Professionals Weakness
Hourly Workers

2007 Leadership Structure Processes & Actions


Managers
Supervisors
Professionals
Hourly Workers

Sustainable culture improvement can not


be achieved overnight.
Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
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Sustaining a safety culture involves improving your


competency & execution in all of the cultural elements.

World Class V

Excellence IV

Skill III

Awareness II

Fundamentals I

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Copyright © 2007 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.