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IL&FS Property Management & Services Limited Hyderabad
What is a management system
A management system is the framework of processes and procedures used to ensure that an organization can fulfil all tasks required to achieve its objectives.
Purpose of management system
High quality output that address customer need. Efficient operations along the value stream with minimal waste Aligned operations, optimized for the organization as a whole and focused on customer satisfaction Mechanism for continual improvement of the organization's products, processes and practices.
Management systems @ IPM&SL
Quality management systems ISO 9001:2000 Environmental management systems ISO 14001(2004) Occupational Health and safety systems OHSAS 18001:1999
Quality Management System
ISO 9001:2000 (QMS) defines a management system model form developing, implementing, and improving the effectiveness of an organization s quality management system focused on meeting customer requirements.
1. 2. 3. 4. 5. 6. 7. customer-focused organization, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making and
8. Mutually beneficial supplier relationship.
Process model of QMS
Continual improvement of the quality management system
Customers (and other interested parties) Management responsibility Customers (and other interested parties)
Measurement, analysis and improvement
Key: Value adding activity information flow
Typical QMS structure
STANDARD - ISO 9001
Polic , obj cti , or t outli of u lit iz tio , QUALITY MANUAL
PRO ESS DO UMENTS AND PRO EDURES INSTRU TIONS
Proc , r ctic r o ibiliti , i t rf c
D t il d i tructio o ow to c rr out cific t k Qu lit r cord
FORMS D i IT Su ort I t ll tio Tr i i
Environment Management System
The ISO 14001 provides a structured management system for any organization that will like to improve its environmental performance by controlling the impact of their activities, services and products on their environment and organizations that will like to be consistent with environmental laws and policies.
i o ti u l ro t
E M tr i w
Occupational Health and Safety
OSHAS 18001:1999 was developed as a model to assist an organization in the identification, evaluation, control, and minimization of occupational health and safety. Unlike ISO 14001, OHSAS 18001 is non-specific and does not give a detailed design for a management system.
EMS Vs OHS
The primary difference between ISO 14001 and OHSAS 18001 lie in the planning activity. ISO 14001 identifies Environmental aspects and Impacts associated with products, services, and activities OHSAS 18001 identifies Hazards and Risk associated with it workplace.
This is not an integrated management system!
What is an Integrated Management System
Integrated Management System is a single structure used
by organizations to manage their processes or activities that transform inputs of resources into a product or service which meet the organization's objectives and equitably satisfy the stakeholders quality, health, safety, environmental, security, ethical or any other identified requirement
Structure of IMS
Integrated management systems Demands
Mission and vision
ISO 14001 Policy
Characteristics of IMS
Its scope will cover the totality of the organizations processes and systems and embrace health, safety, environment, security, human Resource, finance, marketing, public relations etc as relevant to the organizations values, operations and objectives. It is formally defined in a uniform style that only varies where necessary to meet its purpose for example, description of broad principles as opposed to a defined sequence of steps to be followed in a process.
Characteristics of IMS
While ensuring the effectiveness of the IMS, replication of documentation is minimized. The structure of an IMS does not follow that of a specific management standard or item of legislation but is designed to control and guide the organizations processes in the most effective and efficient way. Each component of the management system takes account of all of the other components as appropriate. It transparently addresses all relevant stakeholder key requirements defined via relevant standards, legislation or other defined requirements.
Cross reference of Standards
ISO guide 72
2.1 Identification of needs, requirements and analysis of critical issues
5.2 Customer focus 7.2.1 Determination of requirements related to product
4.3.1 Environmental aspects 4.3.2 Legal and other requirements
4.3.1 Planning for hazard identification, risk assessment and control 4.3.2 Legal and other requirements 4.4.2 Training, awareness and competence
3.2 Management of human resource
6.2.1 General 6.2.2 Competence awareness and training 8.5.3 Preventive action
4.4.2 Competence, training and awareness
5.2 Preventive action
4.5.3 Nonconformity, corrective action and preventive action
4.5.2 Accidents incidents, nonconformity and corrective action
Integration Model of ISO 9001
Why Integrated Management System
Growing management system requirement Improved Effectiveness Reduced Cost Less redundancy and conflicting elements
Benefits of IMS
Improved operational performance, internal management methods and cross-functional teamwork Higher motivation of staff Fewer multiple audits Enhanced customer confidence Reduced cost
Levels of Integration
Levels of integration Requirements Focus on structure: compatibility or alignment, cross reference or internal coordination of elements of the standards Reduction in time and Benefits cost, less paperwork, less bureaucracy. Focus on processes, strong motivation for continuous improvement. Shared understanding, learning environment and stakeholder involvement. Continuous improvement of performance, competitive advantage and more sustainable development Correspondence Generic Integrated
More interrelation or synergies and tradeoffs, established targets and objectives are coordinated and balanced, organization and responsibility are defined together.
What are we doing
Integrating ISO 9001:2000, ISO 14001 and OHSAS 18001. Developing QHSE POLICY Developing QHSE Objectives Identification of common formats Common Audit Processes
QHSE POLICY of Organization Standard Manual for Processes Standard Formats for all management systems Standard Audit Process
Thank You All
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