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Quality Assurance and

Quality Control

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Approach

 Definition of Terms

 Skills/Competencies that make QA/QC
practitioners successful

 Ways to acquire/maintain these skills

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What Exactly is Quality? From CSQA Body of Knowledge  Producer’s View of Quality  Customer’s View of Quality 3 .

What Exactly is Quality? From CSQA Body of Knowledge  Producer’s View of Quality • Doing the right thing • Doing it the right way • Doing it right the first time • Doing it on time without exceeding cost  Customer’s View of Quality 4 .

courtesy and respect 5 .What Exactly is Quality? From CSQA Body of Knowledge  Producer’s View of Quality  Customer’s View of Quality • Receiving the right product for their use • Being satisfied that their needs have been met • Meeting their expectations • Being treated with integrity.

which means a defect-free product from both the producer’s and the customer’s viewpoint. practice quality control…. Both quality control and quality assurance are used to make quality happen. Most quality assurance groups.Quality Assurance vs. in fact.” 6 . Quality Control From CSQA Body of Knowledge “Very few individuals can differentiate between quality control and quality assurance.” “Quality means meeting requirements and meeting customer needs.

Quality Assurance vs. Quality Control Question: How do you hear the terms “QA” and “QC” used or confused around you? 7 .

focus on detection/ correction of defects before shipment of products 8 .Quality Assurance vs. Quality Control From CSQA Body of Knowledge Quality Control (QC):  processes and methods used to compare product quality to requirements and applicable standards  action taken when a nonconformance is detected  reviews and testing.

to produce products or services that conform to requirements and are fit for use 9 .Quality Assurance vs. measurement and analysis  provides confidence that processes are established and continuously improved . Quality Control From CSQA Body of Knowledge Quality Assurance (QA):  set of activities. training. including facilitation.

Quality Assurance vs. quality attitudes and discipline for management and workers  requires knowing how to make people conscious of the personal and organizational benefits of quality  faces major impediments from results-oriented management (perception of little need for a function that emphasizes managing and controlling processes) 10 . Quality Control From CSQA Body of Knowledge Quality Assurance (QA):  staff function. prevents problems by heading them off  promotes quality concepts.

Quality Control Are these activities QA or QC? QC performance testing software conducting an internal audit of the performance test QA process QC writing test plans QA training staff on the document review process  writing requirements documents QC conducting document reviews on project work products QA analyzing patterns of defects captured in document reviews 11 .Quality Assurance vs.

QC Skills What do I want a quality control practitioner to be good at?  breaking things! (to improve product quality)  attention to detail  technical skills: relevant platforms. languages.QA vs. tools 12 . apps.

design. execution  risk analysis  white box vs. QC Skills What do I want a quality control practitioner to be good at? The discipline of testing  test planning. black box testing  agile test techniques (where appropriate)  exploratory testing 13 .QA vs.

ISO 9001)  in-depth experience in multiple roles in SDLC and business 14 . QC Skills What do I want a quality assurance practitioner to be good at?  improving how we do things! (to improve process quality)  ambassadors. diplomats  trainers  patient and persistent  knowledge of process maturity models (CMMI.QA vs.

Skills Attainment & Maintenance How do I get these skills? 70/20/10 approach to adult learning  70% experiential: hands-on opportunities  20% relational: coaching/mentoring  10% traditional: formal training 15 .

CSTE. QAI/ASQ International/Regional 16 . ASQ  Vendor courses • SQE.Skills Attainment & Maintenance What: Traditional learning (10%)  Certifications and certification prep courses • QAI CSQA. ESI. IIST  Conferences • SQE STAR.

Skills Attainment & Maintenance How:  National/local organization memberships/meetings  Web page/mail list  Peer references 17 .

Skills Attainment & Maintenance What: relational learning (20%)  Job shadowing  Time with SMEs  Formal coaching/mentoring 18 .

Skills Attainment & Maintenance How:  Formal company program  Approach manager or a coworker who does it well  Extracurricular coaching 19 .

Skills Attainment & Maintenance What: Experiential Learning (70%)  Project assignments  Process improvement teams (PITs)  Committees 20 .

Skills Attainment & Maintenance How:  Ask manager to help with upcoming opportunities  Join Process Improvement Team (PIT)  Participate in/organize committees/initiatives 21 .