y A man is identified by his personality

public image.

y It is the totality of the person and not merely external

looks, but character, behavioral traits and attitude towards life.
y Personality development

is the improvement of as communication skills,




interpersonal relationships, attitude towards life and restoring our ethics.

Know your personality Character traits Behaviora l traits Interperso nal Skills Communic ation Skills Leadership Qualities Dedication Attitudinal Change Positive Attitude Win-win situation Keep the end in mind Synergise


Acceptanc e Discipline

Stress and Time management

.TYPES OF PERSONALITY Nine Types y y y y y y y y y Perfectionists Helpers Romantics Achievers Asserters Questioners Adventurers Observers and Peacemakers.

concerned. Ex: Amartya Sen . conscientious and principled Ex: Narayan Murthy Infosys. Helpers are warn. self assured and goal oriented Ex: Sachin Tendulkar Romantics have sensitive feelings and are warm and perceptive Ex: M.Cont. analytical and insightful. Achievers are eneagetic. Hussain great Indian Painter Observers have a need for knowledge and are introverted. optimistic.Great economist . Perfectionists are realistic. F. curious. nurturing and sensitive to other people s needs Ex: Mother Teresa..

They seek union with others and the world around them Ex: Atal Bihari Vajpayee. lively and optimistic.. Peacemakers are receptive. good-natured and supportive.Cont. Asserters are direct. N. . self confident and protective. Questioners are responsible and trustworthy. self-reliant. Ex: Shabana Azmi Adventurers are energetic.NRI businessman. Ex: T.Chief Election Commissioner. They want to contribute to the world Ex: Vijay Mallya . Seshan .

y To cultivate a friendly. bowing when you are visiting Japan and the like. empowerment skills. y It enhances the sense of confidence and self-worth. hygiene. interactive manner. voice development and modulation of voice. phone etiquette. communication skills. wishing on first meeting. Essentials like giving a speech. y Voice modulation. diction. time management and positive thinking.It can help in the following ways y To learn the business etiquette of exchanging cards. .

y Ability to adjust himself to the stress of day-to-day executive lifestyle. y .PERSONALITY TEST This can identify: y Value system y Emotional reaction to a critical situation y Moods and characteristic behaviour traits. personal ambition. y Self-confidence. y Maturity in handling a crisis. emotional control and sociability etc.

BODY LANGUAGE Body language communicates much more than words. but the truth will leak out visually. . Body language signals are called leakages because you may try to tell something.

AVOID SUCH BODY LANGUAGE y Crossed arms or legs y Carrying books or papers across your chest y Slumped posture y Sitting perched on the edge of the chair y Wringing hands y Tapping foot y Rocking legs y Drumming fingers y Biting nails .

Cont.. y Fiddling with the jewelry or hair y Covering your mouth with your hand while talking y Rocking in your chair y Scratching a lot y Clearing your throat too much y Straightening your tie y Playing with watch or cufflinks y Hands in the pocket .

LOOKING AGGRESSIVE y Arms folded across the chest y Staring y Pointing y Making a fist y Leaning over someone .

BEHAVING RUDELY Working when someone is talking to you Puffing Tollering Smirking Whispering Cracking knuckles Grooming yourself Standing too close Packing up folders and papers well before the meeting is over y Shaking hands too hard or limp handshakes y y y y y y y y y .

Cont. y y y y y y y y y y Yawning when the meeting is in progress Looking at your watch repeatedly Blinking a lot Fiddling with rings.. earrings and chains Tapping or clicking pens Playing with paper clips Jingling money in pocket Picking at fingernails Twiddling bits of hair Smoking . watches.

LEADERSHIP QUALITIES y y y y y y y y y y Courage Self-control A keen sense of justice and fairness Definiteness of plans The habit of doing more than being paid for A pleasing personality Sympathy and understanding Mastery of details Willingness to assume full responsibility Co-operation .

PERSONAL QUALITIES y accurate y adaptable y astute y can work under pressure y careful y committed y competent y cooperative y courteous .

y y y y y y y y y decisive dedicated energetic methodical meticulous orderly organized positive practical ..Cont.

. y y y y y y y y y extrovert flexible friendly get on well with other people good communicator good sense of humour good time-keeper hard working imaginative .Cont.

. y y y y y y y y y y y independent worker lively logical loyal self confident self motivated sensitive thorough thoughtful vigilant work well with others .Cont.


Menaka. A. G. M.Phil. Department of English PSG College of Technology Coimbatore .PRESENTED BY Mrs. M..

y Employer applicant interaction y Asking of questions y Exchange of information .What is an Interview? y A formal meeting during which an employer and an applicant ask questions and exchange information to see whether the applicant and the organization are a good match.

. Open-ended interview 4. Stress-interview 1.Types of Interviews Panel interview 2. Directed interview 3.

Panel Interview y Meeting with Several interviewers who ask you questions during a single session. Your approach would be y Show interest in the job y Relate skills and experiences y Listen attentively y Ask insightful questions y Display enthusiasm .

Directedcontrols the interview Interview y Employer y Questions asked in order from a checklist within a specified time. Open ended Interview   Less formal. unstructured and relaxed format Open ended questions are posed to encourage you to talk and to know your personality .

Stress Interview This kind of interview tests a candidate s mettle to find out how he would respond in difficult situation y Will be asked more than one question at a time y Will be asked further questions without being allowed adequate time to respond y Will be questioned in an interrogatory tone and voice y Will be asked an unrelated bunch of questions y Will provoke his feelings .

What employers look for? y Physical y Personal background y Attitude and personal style .

Physical y Clothing y Grooming y Posture y Eye contact y Hand shake y Facial expressions y Tone of voice .

PERSONAL BACKGROUND y Hobbies y Awareness of world events y Reading habits y Participation in seminars and workshops .

.Attitude and personal style Interviewers are likely to be impressed by y Enthusiasm y Interest y Courtesy y Sincerity y Willingness to learn y Self-confidence.

preparation will help Research about the company Think ahead about the questions Build your confidence If something makes you uneasy.How to prepare for a job Interview? y y y y y y y Nervousness is natural Don t worry too much. correct it or exercise. Make a list of your positives and negatives y Remember all the other candidates for the job are probably just as nervous as your are .

etc . like .Polishing your interview style y y y y One way is staging A mock-interview with a friend Ask your friend To criticize Your performance based on a checklist Video recording Work on eliminating speech mannerisms such as you know .

Plan to look good y y y y y y y y Impress the interviewer by your looks Wear the best quality business like clothing preferably in a dark pant and light colour shirt and vice versa. Avoid flamboyant styles. colours and prints Make sure that your clothes are clean and unwrinkled shoes are well polished hair is neatly styled and combed finger nails are cut breath is fresh .

Look directly into the interviewer s eye. Smile and try not to look nervous. establish eye contact Wait until you are asked to be seated Let the interviewer start the interview Psychologists say that 50% of the interviewers decision is made within the first 30-60 seconds and other 25 % is made within next 15 minutes.Other tips y y y y y y y y y y Be present well in advance Walk in confidently with a smile. The person impresses . Answer the questions wisely Speak in a pleasant and relaxed manner . Answers do not impress. Keep responses brief. clear and to the point Don t argue Remember That you are being assessed more than your answers.

8 types of questions y Credential verification questions. What kind of animal would you like to be? What do you think flubber is made from? . What was your GPA? How long were your at -----------------y Experience verification Questions What did you learn in that class? What were your responsibilities in that position? y Opinion Questions What would you do in this situation? What are your strengths and weaknesses? y Dumb Questions.

8 types of questions
y Math Questions

What is 1000 divided by 73? How many tennis balls could fit in a lorry? y Case questions. How many railway stations are there in India? What is your estimate of -----------------y Behavioral Questions. Can you give me a specific example of how you did that? What were the steps you followed to accomplish that task? y Competency questions. Can you give me a specific example of your leadership skills? Explain a way in which you sought a creative solution to a problem?

Some common questions..
y y y y y y y y y y

Tell us about yourself What are your strengths? What are your weaknesses? Can you work in a team? What are your future goals? In what school / college activities have you participated? How do you spend your spare time? In what type of position are you most interested in? Why do your want to work in our company? What courses in college did you like best? Least? Why?

Some common questions..
y y y y y y y y y y

What do you know about our company? How would you describe yourself? What do you think determines an individual s progress in a good company? Define cooperation. What have your done which shows initiative and willingness to work? What is your idea of how industry operates today? Which of your college years was the toughest? What kind of boss do your prefer? What are the disadvantages of your chosen field? Would you like to travel?

50 Standard Questions
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Tell me about yourself. What do you want to do with your life? Do you have any actual work experience? How would you describe your ideal job? Why did you choose this career? When did you decide on this career? What goals do you have in your career/ How do you plan to achieve these goals? How do you evaluate success? Describe a situation in which you were successful.

What do you think it takes to be successful in this career? What accomplishments have given you the most satisfaction in your life? If you had to live your life over again. 13. 18. 12. 16. 15. What are your short-term goals? . 19.50 Standard Questions 11. what would you change? Would your rather work with information or with people? Are you a team player? What motivates you? Why should I hire you? Are you a goal-oriented person? Tell me about some of your recent goals and what you did to achieve them. 20. 14. 17.

24. 26. 27. 23. what would he or she say? . 28. 22.50 Standard Questions 21. 25. 30. 29. What is your long-range objective? What do you see yourself doing five years from now? Where do you want to be ten years from now? Do you handle conflict well? Have you ever had a conflict with a boss or professor? How did you resolve it? What major problem have you had to deal with recently? Do you handle pressure well? What is your greatest strength? What is your greatest weakness? If I were to ask one of your professors to describe you.

39.50 Standard Questions Why did you choose to attend your college? What changes would you make at your college? How has your education prepared you for your career? What were your favorite classes? Why? Do you enjoy doing independent research? Who were your favorite professors? Why? Why is your GPA not higher? Do you have any plans for further education? How much training do you think you ll need to become a productive employee? 40. 35. 36. 38. 33. 34. . 32. 37. What qualities do you feel a successful manager should have? 31.

47. 43. 44.50 Standard Questions 41. 49. 48. 50. 45. 42. Why do you want to work in the _________ industry? What do you know about our company? Why are you interested in our company? Do you have any location preferences? How familiar are you with the community that we re located in? Will you relocate? In the future? Are you willing to travel? How much? Is money important to you? How much money do you need to make to be happy? What kind of salary are you looking for? . 46.

What can you contribute? Tell about your achievements which would be relevant to the offered position. Interpersonal Skills. What qualities do you think will be required for this job? Leadership ability. Why do you want to work for this company? Emphasize the positive reasons. Communication Skills. Avoid aspects such as more money or shorter hours You have not done this sort of job before. Analytical Skills etc. . How will you cope / succeed? Say that you are the sort of person who aims to succeed at every thing you do and you are determined too.How to respond? y Why do you want this job? y y y y Stress the positive aspects which have attracted you to applying for this position. Supervisory Skills. Problem Solving.

y What do you like and dislike about the job we are discussing? Likes: Stress things such as a new challenge or the opportunity to bring fresh experience to the company.How to respond? y Why should we employ you? Relate your experiences and achievements and add that you think there is a good fit between you and that job. y How long do you think it would be before you were making a significant contribution to the company? Say that you could contribute from day one and then say how soon would they expect it. .

good team atmosphere. a fair rate of pay.How to respond? y What would your ideal job be? Challenging work. apply old skills etc. . y Do you consider yourself successful? Say yes and substantiate. y How could you improve yourself? Do not mention anything negative about yourself. y How would you describe yourself? Pick your best attributes and achievements. opportunity to learn new skills. good career prospects. y What has been your biggest failure? Try to pick a failure which you were later able to correct or something that is not really important. nice colleagues.

. bringing in the project on time and to budget good planning skills are essential. Give examples. y What makes a good manager? Someone who listens to other people and can delegate while maintaining overall control of the task at hand.How to respond? y Are you a leader? Say yes. y How do you handle criticism? Say I always think that it is important to get feedback on how I am performing so that I can improve any areas which my boss / supervisor highlights. y Do you work well with others? Say you are happy in both situations.

.How to respond? y Are you self-motivated? Say Yes. y What interests do you have outside work? Say about your hobbies and interests. y Are you too old for this job? Tell that your extra experience would enable you to make a bigger contribution to their company sooner than someone younger and less experienced.


Department of English PSG College of Technology Coimbatore . M.. M.PRESENTED BY Mrs.Phil. A. Menaka. G.

especially as required in an application for employment. You 2.Resume writing y A RESUME is a brief account of one's life and career. . training and work experience y It should promote you. Your education. Your personal experiences 3. y It should give brief details about 1.

Its purpose is to get the interview. They tell the employer a great deal about you. They tell you a great deal about yourself.Why your resume is important? y y y y It s the first meeting between you and a prospective employer. .

Employment record 10. Full name 2. Names of two people who will provide references . Marital status 6. Dates and places of primary. Nationality 5. Number of children 7. More detailed information about current position held including salary 11. Interests 12.Structure of a traditional resume 1. Address and Telephone number 3. secondary and tertiary education 8.Educational qualifications (Public examinations taken and grades / degrees achieved) 9. Age. Date and place of birth 4.

. skills and personal qualities for the job.y A successful resume is the product of careful thought and planning. y The person appointed is likely to be the one who not only possesses all these but also presents them in the most attractive way. who has the right experience. y The employer is looking for an applicant.

Skills Ask Yourself. y Which skills did I use here that I already had? y Which skills did I improve on or consolidate? y What new skills did I learn? .

Examples y Organizing events y Interviewing y Chairing meetings y Supervising y Meeting the public y Training staff y Giving advice y Making presentations y Trouble shooting .

Personal qualities y accurate y adaptable y astute y can work under pressure y careful y committed y competent y cooperative y courteous .

Personal qualities y decisive y dedicated y energetic y methodical y meticulous y orderly y organized y positive y practical .

Personal qualities y extrovert y flexible y friendly y get on well with other people y good communicator y good sense of humour y good time-keeper y hard working y imaginative .

Personal qualities y y y y y y y y y y y independent worker lively logical loyal self confident self motivated sensitive thorough thoughtful vigilant work well with others .

Types of resumes yChronological yFunctional .

Chronological resume construction and work experience either in the order in which they happened. with your most recent experience first. Its contents include: y Contact information y Objective y Work experience y Education y A Chronological resume presents your education . or in the reverse order.

The advantage is you can focus on your strength without having to spell out relative inexperience or periods of unemployment. Its contents include: y Contact information y Objective y Skills y Work experience y Education y .Functional resume construction A functional resume is organized based on your skills and qualities.

.Other Tips. y After writing. proofread your resume y Do not use a bunch of fancy lettering that is hard to understand y Stick to one type of font y Make sure your paper is white and of good weight. not flimsy y Word-process it and store it in a computer file y Make sure that you check and if necessary update it before sending it off y Take a print out of the file copy of the particular version you use for each application .


M.. G. Coimbatore . Menaka..Ms. PSG College of Technology. Department of English. Senior Lecturer. M. Phil.A.

COMMUNICATION y Communication works for those who work at it.is the key to personal and career success. y Effective communication is 20% what you know and 80% how you feel about what you know. y Communication. y Communication is depositing a part of yourself in another person.the human connection. .

.The word communication is derived from the term Communicare or Communico both of which mean To share. It is not merely the transmission of meaning from one person to another through symbols.

Store.  Hence .it is an essential social affair. Retrieve and Process information. Exchange. . It enables people to Acquire.

 In modern professional organizations a great deal of importance is attached to devising and maintaining an efficient system of communication. .  Researches in this area have shown that 70% to 80% of the total working time of a professional is spent on communication.

Mehrabian (silent messages) 7% verbal .hair.make-up.style.38% vocal and 55% non verbal PERSONAL APPEARANCE Even before the speaker utters the first syllable we begin to form an opinion about him and visualise the way he is going to talk. We are all accustomed to looking for clues about the personality of an individual interms of his dress.etc .

ANALYSE YOURSELF Do I find it difficult to start a conversation? Am I unable to pick a topic? Am I unable to keep the conversation flowing smoothly? Do I always agree with what others say or disagree with them all the time? Do I frequently talk about myself.my family and my interests? .

pronunciation. articulation etc.Have I a tendency to dominate every conversation situation? Do I give the other participant a chance to speak? Have I any mannerisms likely to annoy people? Do I respect other people s time and interests? Am I self conscious about the language I use grammar . .

Written word is used as the medium of communication. It depends on : y Clarity y Conciseness y Correctness y Grasp of syntax y WRITTEN COMMUNICATION y .ORAL COMMUNICATION y The person uses his verbal/talking abilities to convey his view point.TYPES OF COMMUNICATION y FORMAL .

present or contemplated without knowing the reason for it false reasons are manufactured. . y BODY LANGUAGE y Important supplement Each gesture is a word. y RUMOURS y Word of action.INFORMAL y GRAPEVINE y Message through intermediaries distorted message speed.

judgement y Rejection. pride y Uncertainty . denial y Aggressiveness y Confidence.BODY LANGUAGE y GESTURE y Arms crossed on chest y Head tilted y Stroking chin y Touching nose y Unbuttoned shirt y Joined finger tips y Hand before mouth y MEANING y Defensiveness y Interest y Evaluation.

) y GESTURE y Pupils of eye dilated y Excessive blinking y Rubbing back of neck y Leaning forward y Leaning backward y MEANING y Interest y Anxiety / ignorance y Frustration y Interest y Reserved judgement .BODY LANGUAGE (contd.

when appropriate in planning communication. y Examine the true purpose of each communication. y Be meaningful of the overtones as well as the basic content of your message. y Consult others. . y Consider the total physical and human setting whenever you communicate.TEN COMMANDMENTS y Seek to clarify your ideas. y Take the opportunity when it arises to convey something of help or value to the receiver.

y Communicate for tomorrow as well as for today. y Seek not only to be understood but to understand as well. y Be sure your actions support your communication.TEN COMMANDMENTS (contd.be a good listener. .) y Follow up your communication.

. Poor know how of grammar and punctuation. Wrong choice of medium. Round about verbiage.BARRIERS TO COMMUNICATION y y y y y y y Lack of common language. Poor vocabulary. Noise. Communication load.

BARRIERS TO COMMUNICATION (contd.) y y y y y y y y Time Distance. Negative emotions. . Attitudes and values. Status barriers. Age. Abstracting. Allness and Closed mindedness.

) y Halo Effect (trust or distrust). y Resistance to change. . y Inattentiveness.BARRIERS TO COMMUNICATION (contd.

ESSENTIALS OF EFFECTIVE COMMUNICATION y Understand yourself self analysis. y Overcome the sources of Barriers to communication. y Keep an open mind. y Understand the message purpose and content. pears and subordinates. . y Develop the art of listening. y Understand your colleagues seniors.