United Nations Conference on Trade and Development

Tunis 20 June 2003

Electronic Commerce Strategies for Development A perspective from Absa Bank

Presented by: Aakash Kumar

Contents of the presentation
Absa in context Results of Absa’s e-Commerce strategies Enabling e-Commerce in Africa

2

The Absa Group Historical overview The Absa Group is the product of two major mergers in the early 1990’s United + Allied + Volkskas April 1991 3 = Amalgamated Banks of South Africa Bankorp + • Trustbank • Senbank • Bankfin = April 1992 .

Group activities Retail banking Commercial banking Corporate & Merchant banking International Operations Africa Banking Operations Life Insurance Short-term insurance Insurance Broking Trust & investment services Employee benefits Absa Bank Absa Financial Services Other Activities Asset management Property development Pension payments .

174 customers Mass market 816.473 customers Middle market 3.100 customers Corporate 5 Individual .Customers Largest customer base in SA (5.5 m) Corporate market 2.870.829 customers Business market 431.183 customers Affluent market 291.

Contents of the presentation Absa in context Results of Absa’s e-Commerce strategies Enabling e-Commerce in Africa 6 .

000 customers customers CUSTOMER CUSTOMER CELL PHONE CELL PHONE 13.000 customers customers TELEPHONE TELEPHONE 350.000 350.A comprehensive distribution footprint OUTLETS OUTLETS 623 623 3.700 ATM ATM INTERNET INTERNET 400.000 13.700 3.000 400.000 customers customers 7 .

Reaching our markets through integrated delivery ALLPAY •Biometrically enabled •Human assistance •Expansion to include other banking services 8 .

Reaching our markets through integrated delivery MOBILE ATM’s •Reaching the under-banked •Flexible reach •Migrating transaction behaviour 9 .

Reaching our markets through integrated delivery SELF SERVICE CENTRES •Human assistance •Bridging the digital divide through education •Community involvement 10 .

Contents of the presentation Absa in context Results of Absa’s e-Commerce strategies Enabling e-Commerce in Africa 11 .

Critical Success Factors (CSFs) • Trusted commerce communities • Active participation and protection • Socio economic climate • Education • Market segmentation • Cost effective accessibility •Governance •Resources and funding .

Commerce as we know it Buyer Business Supplier Trade Business Banking Clearing Bank A Bank B Settlement .

B2C and C2C e-Commerce Business e-Business Consumer B2B e-Trade B2C e-Banking Clearing Business e-Business Consumer Bank A BankServ Bank B Settlement .B2B.

e-Banking CSFs e-Banking: e-Business •Infrastructure •Cost effectiveness •Market segmentation •Multi channel delivery •Payment streams •Risk management e-Trade e-Business eBanking Clearing Bank A BankServ Bank B Settlement .

B2B CSFs e-Trade e-Business e-Business Bank A •Internal processes •Infrastructure Clearing •Cost effectiveness •Market segmentation •Change Management ee-Business: Banking Bank B Settlement .

B2C CSFs Consumer e-Business e-Trade Business e-Business e“e-Individual”: •Tradition Banking •Trust •Sophistication Clearing •Socio economic impact •Cost effectiveness •Access to technology •Convenience Settlement Bank A Bank B .

e-Trade CSFs Buyer e-Business Supplier e-Business e-Trade e-e-Trade: Banking •e-Communities Bank A •Infrastructure Clearing •Cost effectiveness •Market segmentation •Legacy •Convenience Settlement •Change Management Bank B .

Governance Trusted Communities Participation & Protection Socio Economic Climate The Total Commitment e-Commerce Education & Development Willingness to Change Tradition and Trust Market Segmentation Cost Effective Access Resource & Fund .

THANK YOU 20 .

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