Non Verbal Communication

By Mr. Akshat Prashar

Non ± Verbal Communication 

Non-Verbal Comm. means all communication that involves neither written nor spoken words but occurs without the use of words All external stimuli other than spoken or written words and including body motion, characteristics of appearance, voice and use of space and distancing. 

More Impact 7% verbal 38% vocal 55% nonverbal .Non ± verbal Communication      No substitute for verbal Only supplements/reinforces Efficiency in non verbal makes up the deficiency in verbal.

KINESICS ± Study of body movements Aspects ‡ Personal Appearance ‡ Facial Expression ‡ Posture ‡ Gesture ‡ Eye Contact ‡ Touch .

handicaps The Attire: Speaks loudly about our general attitude. grooming. bangles tattoos. age.Deodorants.1. attractiveness. rings.a. buttons. personality. Either enhance the p. +Ve or _Ve impact . occupation. status & values The Accessories: Tangible Spectacles. cleanliness. confidence. Intangible. behavioral preferences. Personal Appearance       The Person: hair. perfumes etc. power. or detract from the p. false eye lashes/nails. beard.a. ties. colour of skin.

2. . FACIAL EXPRESSION      Major visible signs which betray our feelings Used to aid .inhibit or complement Reveal attitude. confidence Spontaneous emotional expressions To interpret accurately is a tricky task.

Is this person talking to a female or male friend? .

sits or walks Movement of the body. position of hands/legs & other parts Measure of personality.3. success of communication Vary according to situations . POSTURE     The way one stands.

       Slumped Posture-Low Spirits Erect Posture-High Spirits.Open and Interested Lean Away. energy and confidence Lean Forward. don't drag or shuffle them. walk in a straight line .Defensive Uncrossed Arms-Willingness to Listen Correct Posture-Move the legs freely.Defensive or Disinterested Crossed Arms.

NASA¶s Washington headquarters watch NASA administrator Sean O¶Keefe¶s statement following lost of the Columbia .

Gestures   Any action that sends a visual signal to an onlooker (An observed action) Enhance impact.4. add a greater value( wrong gestures-playing with a ring. clasping one¶s hands tightly) .

Eye Contact     Leads to more effective communication Shows whether speaker is sincere & listener is interested Establishes rapport Convey both intended as well as unintended messages .5.

4 feet -12 feet Public Zone.Proxemics: Space Distancing      Concept ± Important for nonverbal communication Intimate Zone-Physical touch to 18 inches Personal Zone-18 inches-4 feet Social Zone.12 feet-30 feet .

Do you think these girls are good friends? .

intimacy.sexual Culture specific .Haptics (Touch)      Body contact Intention. Relationship Friendship. interpretation.

All nonverbal communication is best understood within cultural context .

The study of paralanguage is known as paralinguistics. volume. and it includes the pitch. Sometimes the definition is restricted to vocally-produced sounds. Paralanguage may be expressed consciously or unconsciously. and. .Paralanguage Paralanguage refers to the non-verbal elements of communication used to modify meaning and convey emotion. intonation of speech. in some cases.

Volume       Loudness or softness of the voice Adjust according to two factors Acoustics of the room No. of audience Too High-boorish and Insensitive Too low-exhibits Shyness .

Rate    Speed of words per minute Normal rate-120-180 WPM Depends on the complexity of the material. mood the speaker wants to create& composition of the audience .

Pronunciation    To speak the sounds according to accepted norms Individual sounds should be pronounced correctly Word stress should be proper .

Articulation   To speak the sounds according to accepted norms One of the several causes of mispronunciation .

Pitch    Rise and fall in the voice Essential to convey the varieties in emotion Well-balanced and well suited pitch results in a clear and effective tone .

Brings flexibility and vitality to the voice Convey varieties in emotions Absence may lead to monotonous presentations .Voice Modulation     To regulate. pitch and volume of the voice. vary and adjust the tone.

Pauses      Use pauses at the end of certain thought units Leads to better comprehension Exhibits confidence and control Time the pauses properly Vocalised pauses should be avoided (um-ur) .

Gender and Nonverbal Behavior  Visual Dominance ± measured by comparing the percentage of looking while speaking with the percentage of looking while listening  Men ± higher levels of looking while speaking  Women ± higher levels of looking while listening .

Gender Communication .

Questions??? .

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