20.Key Issues

Speaker Venue Date

: Dr. Nay Zin Latt : India : 17.10.10

There are 3 kinds of people in the world
‡ Those who don t know what s happening; ‡ Those watch what s happening; ‡ And, those who make things happen

‡ Who Are You?

Mintzbergs Managerial Roles

Things that will destroy us 
Wealth without work Pleasure without conscience Knowledge without character Commerce without morality Science without humanity Worship without sacrifice Politics without principle


When the goal is not working, change the plan; not the goal.

@ All results come from a certain level of thinking. @ To get a new result, you must first, move to a new level of thinking.

DecisionDecision-Style Model

The Project Cycle






The Three Components of Creativity
Creativity «
The ability to produce novel and useful idea.

Efficiency, Effectiveness, and Performance in an Organization

The process of getting things done, effectively and efficiently, through and with other people

Planning & Organizational Levels
Types of Plans
Strategic Long-Term LongTop Management



Upper & Lower Middle Management


Short-Term ShortFirst Line Supervisor

How are Plans and Managerial Levels Linked?
‡ Long-term strategic planning Long± Sets the direction for all other planning ± Overall strategy defined by top management. ‡ Intermediate-term tactical planning Intermediate± Developed by mid-level managers to carryout midtoptop-level plans. ‡ Short-term tactical planning Short± Developed by supervisors to facilitate mid-level midmanagers plans

World Bank Per Capita Income Classifications
Low income Middle income Lower middle income Upper middle income High income $785 or less in 1997 $786 - $9,655 $786 - $3,125 $3,126 - $9,655 $9,656 or more

Developing (emerging) countries include:
- low- and middle-income countries lowmiddle- countries with both large or small populations - countries in economic transition - found in all areas of the world - tremendous potential for business because of the sheer size of the population

Developed countries include:
- high-income countries high- clustered in just a few geographic areas - natural places to do business because of quality and quantity of demand

Likelihood of Paying Bribes Abroad by Nationality of Companies

Singapore 5.7 United States 6.2 Germany 6.2 Belgium 6.8 United Kingdom 7.2 Netherlands 7.4 China 3.1 South Korea 3.4 Taiwan 3.5 Italy 3.7 Malaysia 3.9 Most corrupt 0 1 2 3 4 5 6 7 8 Japan 5.1 France 5.2 Spain 5.3 Switzerland 7.7 Austria 7.8 Canada 8.1 Australia 8.1 Sweden 8.3 No corruption 9 10

The best leaders operate in four dimensions
Vision, Reality, Ethics, and Courage

1. 2. 3. 4.

The Sweet Spot
Personal Greatness

Leadership Greatness

Organizational Greatness

From Effectiveness to Greatness
90 percent of all leadership failures are character failures

Good Is The Enemy of Great!

‡ Leaders are liable for what happens in the future rather than what is happening today.

Can Leaders Be Trained h Yes
‡ A person needs certain skills
± Technical skills - the procedures and techniques involved in the job process, become an expert, people will follow if they have confidence. ± Conceptual skills you must be able to see the big picture, you must be able to make sense out of chaos harder to teach this skill

Can Leaders Be Trained h Yes
‡ Networking Skills
± Ability to socialize and interact with those associated to the unit. ± Use this skill to take care of people, get things needed to do the job. ± Your employees will know you can fight for them.

Can Leaders Be Trained h Yes
‡ Human-relations skills critical Human± Ability to work with, understand, and motivate those around you ± Effectively communicate with, and listen to your employees ± Includes the people skills of coaching, facilitating, and supporting others ± Includes honesty and values ± Needed to influence others

Building Blocks of Competitive Advantage

Approaches to Social Responsibility

Sources of Managerial Power

Power: The Key to Leadership
‡ Legitimate Power
± The authority that a manager has by virtue of his or her position in the firm.
‡ Example: the power to hire or fire employees.

‡ Reward Power
± The ability of a manager to give or withhold tangible and intangible rewards.
‡ Example: awarding pay raises or providing verbal praise for good performance.

± Effective managers use reward power to signal to employees that they are doing a good job.

‡ Coercive Power
± The ability of a manager to punish others.
‡ Examples: verbal reprimand, pay cuts, and dismissal ‡ Limited in effectiveness and application; can have serious negative side effects.

‡ Expert Power
± Power that is based on special knowledge, skills, and expertise that the leader possesses.
‡ First-line and middle managers have the most Firstexpert power; most often consists of technical ability.

‡ Referent Power
± Power that comes from subordinates and coworkers respect for the personal characteristics of a leader which earns their loyalty and admiration. ± Usually held by and available for use by likable managers who are concerned about their workers.

Four types of expectations
‡ Desired (ideal)
± optimum level of performance, excellence

‡ Equitable (deserved)
± what other should receive

‡ Predictive
± what other expect to happen

‡ Adequate
± minimum tolerable level 

Now you¶ve studied about ³Management´ & Leadership in general. And believably , you all will be in the position to materialize it . On behalf of your religious, country, community and national«  

Dr. Nay Zin Latt


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