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By: Jastine Mae F.

Master in Public Administration
Knowing what feels good, what feels bad, and
how to get from bad to good.

It refers to emotional management skills

which provide competency to balance
emotions and reason so as maximize long
term happiness.
An ability or capacity to perceive, assess, and
manage the emotions of one's self, and of

The level of a person’s emotional intelligence,

often as represented by a score on a
standardized test.
The capacity for recognizing our own feelings
and those of others, for motivating ourselves, and
for managing emotions well in ourselves and in
our relationships. Emotional intelligence
describes abilities distinct from, but
complementary to, academic intelligence. (Daniel
Goleman, 1998)
Self Confidence
Interpersonal Skills
Social Competence

Reference: UnitedHealthCare “EQ vs IQ”

Being agreeable
Being optimistic
Being calm
Giving someone a hug

Reference: UnitedHealthCare “EQ vs IQ”

Emotional Competency
Emotional Maturity
Emotional Sensitivity
Tackling Emotional Upsets
High Self-esteem
Handling Egoism
Handling Inferiority Complex
Developing Others
Delaying Gratification
Adaptability and Flexibility
Understanding Threshold of Emotional
Improving Inter-personal Relations
Communicability of Emotions
 Is not afraid to express his/her feelings.
 Is not dominated by negative emotions.
 Balances feelings with reason, logic, and reality.
 Is independent, self-reliant and morally autonomous.
 Is not motivated by power, wealth, status, fame, or approval.
 Is interested in other people’s feelings.
 Is not immobilized by fear or worry.
 A time to speak and a time to be silent.
 Is emotionally resilient.
 Doesn’t take responsibilities for his feelings; but blames you or
others for them.
 Is insensitive to your feelings.
 Has no empathy, no compassion.
 Is insecure and defensive and finds it hard to admit mistakes, express
remorse, or apologize sincerely.
 Is a poor listener. Interrupts. Invalidates. Misses the emotions being
communicated. Focuses on “facts rather than feelings.”
 Does not consider your feelings before acting.

There are differing perspectives on whether

EQ or IQ is more important. Those in the EQ
camp say "A high IQ will get you through
school, a high EQ will get you through life."
Helps you succeed at job Helps you get in the door

Measure of ability to use your emotions and Measure of ability to learn or understand
logical skills

Trying to convince someone by reasoning Trying to convince someone by facts

Understanding and managing emotions and Being at the mercy of emotions because you
using them for good reasons don’t understand them

Heart Smart Book smart

Gets you through life Gets you through school

Reference: UnitedHealthCare “EQ vs IQ”
 Knowing one’s own emotions
 Recognize and name emotions you feel; understand
why you feel that way; and distinguish between
feelings and actions

 Motivating oneself
 When considering how to productively harness
your feelings, practice some emotional self-control
and delay gratification
Reference: UnitedHealthCare “EQ vs IQ”
 Recognizing emotions in others
 Be sensitive to other people’s feelings and listen well

 Managing emotions
 Accept your feelings, but find a balance between
over sensitivity or over expression and emotional

Reference: UnitedHealthCare “EQ vs IQ”

 Handling relationships
 Being perceptive, applying conflict
management skills instead of ignoring conflict,
and being considerate and cooperative

Reference: UnitedHealthCare “EQ vs IQ”

Reference: UnitedHealthCare “EQ vs IQ”
 Your EQ has more to do with your
success and happiness in life than your
IQ and it can be learned.

 It is very important to understand

that emotional intelligence is not
the opposite of intelligence, it is not
the triumph of heart over head -- it
is the unique intersection of both .

Reference: UnitedHealthCare “EQ vs IQ”

 It is not just technical and analytical abilities
(IQ) that makes one successful.
 To be successful in life, you need a combination
of EQ and IQ.
 And here is the great news; EQ (unlike IQ) can
be developed!

Reference: UnitedHealthCare “EQ vs IQ”