on 8520 trains departing from 7000 stations.4 crore passengers & 16 lac tonnes of goods everyday  Indian Railways. carries 11 million passengers each day. .Introduction  Indian Railways is 150 years old  It is largest railway system in world under one management  It is the lifeline of our country  It is the biggest civilian employer in the world  No strike in last 30 years in spite of 17 lac workers  It runs 12000 trains every day  It carries 1. the world¶s second largest railway.

SER created  1958 North East Frontier Railways. SCR created. NFR created. created in April 2003 . South Eastern Central & East Coast Railway. West Central. (Chennai)  1859 First north line( Allahabad to Kanpur)  1947 Post partition 21 railway systems . Eastern and North Eastern Railways.History Of Indian Railway  1853 First train run (Boribunder to Thane)  1854 the first passenger train (Howrah to Hoogly)  1856 First south line was open. North Central.ER&NER created  1955 South Eastern Railways. NR.  1966 South Central Railways. CR&WR created  1952 Northern. Central and Western Railways SR.  1951 Southern.  2002 East Central & North Western Railways created in October  2003 South Western .10 owned by the GOI and balance by princely states.

Organization Change In IR Past Approach Present Approach ‡ Passion and Integrity to change ‡ We are in the business of transportation ‡ Hope and excitement ‡ Regeneration and competitiveness ‡ Unit cost focused ‡ ‡ ‡ ‡ Nothing can change We are rail roads Fear and anxiety Restructuring and Rightsizing ‡ Tariff focused C H A N G E .

Data showing the turnaround of IR .

Stimulus for change Process Complexities Technological Factors Competition Customer Satisfaction Second order changes Usage of IT in Railways Metro Rail Golden quadrilateral projects Expansion of Railway Zones from nine to sixteen .

Replacing diesel engines with electric engines. Electrification of routes Third class accommodation abolished Introduction of AC-2 tier and AC-3 tier coaches Introduction of IRCTC Outsourcing of maintenance operations Decentralization Human Resource initiatives Product innovation Increasing the speed of trains .First order Change ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ Doubling of Railway routes Railway road kms expansion Phasing out of steam engines. Meter gauge to broad gauge conversion .

Ticketing .Usage of IT in Railways Ï A large complex Infrastructure System with Large Geographical Dispersion such as the Indian Railways can benefit greatly from the intelligent use of IT E-GOVERNANCE OBJECTIVE Ï Freight revenue enhancement Ï Passenger revenue enhancement Ï Improvements in Customer and public service Ï Investment optimization ‡ Transforming Transport through Technology ‡ Jewels in the Crown -Freight Operations Information system ( FOIS) -Passenger Reservations System (PRS) -Unreserved Ticketing System (UTS) -Instant voice response system (IVRS) -Rail Net -E.

Delhi Calcutta SecBad Mumbai Chennai In 1984-85. System set up at these regional centers took care of trains within their area of jurisdiction . a Pilot Project was implemented at Delhi and later replicated at four other sites Secunderabad. Kolkata & Mumbai. Chennai.E-governance measures in Passenger Business .PRS Computerization of passenger Reservation has been a success story for Indian Railways.

Asset Planning Performance Monitoring . for just in time inventory FOIS User driven design and implementation Foundations for a total logistics system . to optimise Asset utilisation An on line real time system for management and control of freight traffic Instant access to information regarding status of consignments in transit.Freight Operations Information System Assists in Asset Tracking.

revenue generation. and reporting capabilities and reduce fraud System is proposed to be extended progressively on all zonal railways Indian railways have received the prestigious computer world honour 2004 for UTS that has improved customers¶ travelling experience and provided operational efficiency .Unreserved Ticketing System-UTS The work load involved in printing . accounting. accounting and issuing tickets to this mega segment has been a difficult task Tickets can be issued upto 3 days in advance Indian railways introduced UTS to improve customer satisfaction.

Resistance & overcoming Zonal change Resistance to change ‡ ‡ ‡ New railway Zones creation opposed by six retired chairman of the Railway board Displeasure of ³The Rakesh Mohan Committee´ and ³Controller and Auditor General ³ Various questions were raised about the plans and expenditure Overcoming Resistance to change ‡ The Supreme court of India dismissed the petitions challenging the decision of the government .

but is the one most responsive to change.´ ³Revolutions don¶t last. but Evolution does´ . nor the most intelligent.Conclusion ³It is not the strongest of the species that survive.


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