Problem Solving

³Imagination is more important than knowledge´
‡ Albert Einstein

³Originality is simply a fresh pair of eyes.´
‡ Woodrow Wilson

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Program Objectives

(1 of 2)

To be prepared to actively listen in order to accurately understand the problem. To help you know how to take the first step in solving a problem. To clarify and define the problem. To understand the usefulness of collaborative problem solving and decision making. Page 3

Program Objectives

(2 of 2)

To examine different decision making models. To utilize creativity in the problem solving/decision making process. To plan, practice, and problem solve with making decisions through case studies, role playing and group discussions.

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A Challenge
Please write a One Sentence Definition of PROBLEM SOLVING and DECISION MAKING.

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(1 of 3)

Problem Solving. A systematic approach to defining the problem (question or situation that presents uncertainty, perplexity or difficulty) and creating a vast number of possible solutions without judging these solutions.

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(2 of 3)

Decision Making: The act of narrowing down the possibilities, choosing a course of action, and determining the action¶s potential consequences.

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(3 of 3)

³Problem solving is a cognitive processing directed at achieving a goal where no solution method is obvious to the problem solver.´ Critical Thinking Defined:
± ³Purposeful mental activity that helps formulate or solve problems, make decisions, or fulfill a desire to understand.´

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Teaching Problem Solving Skills

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Teaching Problem Solving Skills

Is it possible to teach problem solving skills?

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What Skills Do You Use In Problem Solving?
Making judgments. Analytical skills. Decision making. Collecting information. Planning.

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How Do You Solve Problems?
What processes do you use? Can you explain them to another person? Do these processes vary depending upon the problem?

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Problem Solving People?
Experts. People who know the area of knowledge thoroughly. Solving problems becomes more natural. People who can think of alternatives even when no clear solutions seems apparent.

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Expert Problem Solvers
Have a better memory for relevant details in the problem. Classify problems according to their underlying principles. Use well - established procedures. Work forwards towards a goal (rather than backwards).

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Learning Model

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Problem Solving Requirements

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Understanding the Process: µHow to Solve it¶

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Bringing Back The Data

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A Group Perspective

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What is Lateral Thinking?

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What is your next step?

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Download ³Problem Solving´ PowerPoint presentation at
139 slides include: teaching problem solving skills, evaluating how you solve problems, understanding the process: how to solve problems, 8 active listening techniques, primary issues for problem solvers, group or individual brainstorming, the problem solving framework, vertical and lateral thinking, adaptors and innovators as problem solvers, collaborative problem solving, leadership and creative work environments, four models of problem solving, SWOT, the 6 C's of decision making, how to's and more.
Royalty Free ± Use Them Over and Over Again. Page 22

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