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Report by: Jeremias M. Zarate

Report by:

Jeremias M. Zarate

Introduction & Historical background of ombudsman.

  • The word Ombudsman is Swedish and loosely translated means grievance person. It was first used in its modern sense in 1809 when the swedish parliament established the office of justice ombudsman, who was to look after citizen’s interests in their dealings with government.

  • The Ombudsman of the Philippines, also known as Tanodbayan ng Pilipinas (using Filipino loan words), is an ombudsman responsible for investigating and prosecuting Philippine government officials accused of crimes,

especially graft and corruption.

Vision, Mission & legal mandates.

  • The Mission- As protectors of the people, we shall endeavor, in cooperation with all sectors of the Filipino society, to promote integrity and efficiency and high ethical standards in

public service through proactive

approaches in graft prevention and public assistance, prompt investigation

of complaints and aggressive

prosecution of cases filed against erring public officials and employees.

  • Vision- A truly independent office run

by God-fearing men and women with the highest degree of competence, honesty and integrity and effectively serving as watchdog, mobilizer, official critic and dispenser of justice for the people it is constitutionally

mandated to protect.

  • Mandates- THE OMBUDSMAN AND HIS DEPUTIES, as protectors of the people

shall act promptly on complaints filed in any form or manner against officers or

employees of the Government, or of any

subdivision, agency or instrumentality thereof, including government-owned or controlled corporations, and enforce

their administrative, civil and criminal

liability in every case where the evidence warrants in order to promote efficient service by the Government to

the people (Section 13, R.A. No. 6770; see also Section 12 Article XI of the 1987 Constitution).

Issues & concern

  • Career Management

  • Work relationships

  • Research concerns

  • Policies & Requirements

  • Illnes, Disability

  • Sexual Harassment, discrimination

  • Other concerns

Challenge, problems faced with?

  • In previous annual reports we have

discussed some of the challeges faced by the office in dealing with complaints. The way that complaints are managed is

no less important than the outcome of

investigations. This chapter deals with

some of the challeges that arose in the year, relating to the complexity of

investigation, work practice changes,

and making the ombudsman’s office

better know to the community.

Summary & Synthesis

  • SUMMARY- In general, an ombudsman is a state official appointed to provide a check on government activity in the interests

of the citizen, and to oversee the investigation of complaints of improper government activity againts

the citizen.

  • Synthesis- Based on the concluding statements of the outgoing chair of APPAN representing the mongolian parliament, which were drawn from the insights of the 12 countries that paticipated in the workshop, the following areas of concerns were raised as the primary focus of APPAN

as it moves on to fulfill its role.


The new IPs state recommendations

can be made whenever the Ombudsman finds maladministration. Recommendations addressed to the institutions are simultaneously

published on the Ombudsman’s


Suggestions and further remarks.

  • The new IPs replace the concept of

‘further remarks’ with the clearer and more useful concept of ‘suggestions for improvement’, which seek to ensure

systemic improvement in the EU

administration. Like further remarks, the

suggestions for improvement are not premised on a finding of

maladministration and do not imply

censure of the institution to which they are addressed.