DSL Consumer Web Based Activation with Choice Storyboard V 3.

45 09/29/05

Revision History
Version V1.0 V1.1 V1.2 V1.3 Date 03/06/05 03/07/05 03/08/05 03/08/05 Author Kevin Cornwall Kevin Cornwall Kevin Cornwall Kevin Cornwall Based on DSL 6.1 CD Storyboard New Home page concept. Text change to Choice screen. Preparing for Installation pages added. Before you begin removed from Welcome page.Style Guide added. -Replaced TOS screen for DSL -New Welcome page graphic design (based on approved DSL look) - Before You Begin added back in to Welcome page -Text modifications, Home networking added to Welcome page, Minimum requirements not met screen added -New Design reverted back to gray sidebar -Added “Online” to Welcome page form field labels., Text modifications -Removed blue box from Congratulations screen. Text changes to TOS and Select Preferences I.E. Requirements change - New look and feel Added Choice screens, Mac specific screens added, Alternate Email Address included on secret question screen, separate terminal screens depending on whether a package is selected. New sidebar color. - Placed ads, MSA look added, inactive buttons added to utility screens, dry-loop verbiage added. - Conditional text added for Yahoo! Registration connection failure. - Removed firewall warning, misc. modifications to text, added Verizon Online screen for MSN selected. - Mocked up Yahoo! TOS, added Yahoo! Version of Username and Password screen - Yahoo! Error screens added. -MSA change. Format options for Username & Password. Min Req column added to System Check screen -New Title and color for Ads header, Added More Info screens, title changes - Misc minor changes -Yahoo! TOS and Decline screens added. Choice screen updates: Yahoo! tagline, MSN logo. - Added firewall warning and smaller security graphic to Welcome page - Text changes: pgs 6, 7, 8, 9, 16, 22 . New yellow arrow, page 8. Page 12, TBD -Hard block added and 3rd bullet removed from Min Requirements screen -Changes to VOL TOS and added VOL TOS Decline screens. Ad filenames added -Removed Admin warning from Active X error screens -Hard block removed and navigation buttons changed on Min Requirements screen. Milestones show graphic. -Option for upgrading removed from Welcome screen -URL updated on More Info (Undecided), Declined Yahoo! TOS and Account Summary pages Description

V1.4 V1.5 V1.6

03/08/05 03/09/05 03/17/05

Kevin Cornwall Kevin Cornwall Kevin Cornwall

V1.7 V1.8 V1.9 V 2.0

04/14/05 04/19/05 04/25/05 05/10/05

Kevin Cornwall Kevin Cornwall Kevin Cornwall Kevin Cornwall

V 3.0 V 3.1 V 3.2 V 3.4

06/02/05 06/07/05 06/09/05 07/07/05

Kevin Cornwall

Kevin Cornwall Kevin Cornwall

V3.42

07/20/05

Kevin Cornwall

V3.43 V3.44 V3.45

07/22/05 09/26/05 09/29/05

Kevin Cornwall Kevin Cornwall Kevin Cornwall

Style Guide

Screen Titles…………. Arial 20 pt bold, CC0000 Subheadings…………. Arial 14 pt bold Form labels……………Arial 13 pt bold Body Text ……………. Arial 13 pt Progress Bar………….99BBDD “Waiting Ads”………….
Navigation buttons: Active Roll-over Inactive

240 x 120

CD-Lite flow: • Buttons start on Check System Compatibility screen • Inactive Replay and Exit buttons included on screens containing Next and Back buttons • Milestones are: Introduction Install Filters Install Modem Account Setup WBA-only flow: • Buttons start on VOL TOS screen, • No Replay or Exit buttons on screens containing Next and Back buttons • Milestones are: Welcome Account Setup Configure Service

Welcome
Verizon Online DSL Installation

Total Progress:

bels and nding on ted.

Configure bels, fields and

Before you begin:
 Connect  Turn

d]

your modem directly to the computer where you are installing DSL. off any firewall software. Remember to turn firewall software back on after installation is complete.

nline User

d]

nline Password

* If you do not have a telephone number, please provide
the 10-digit Dedicated Data Line number you received when you ordered your service.

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DSL activation is expected to take approximately 15 minutes. This time will vary depending on the options selected.

A standard Windows ™ security warning may appear after you click GO. To continue the installation, click the Yes or Install button.

4

OS Not Supported
Verizon Online DSL Installation

Troubleshooting: Operating System Not Supported
Total Progress:

We're sorry, but we detected you are using an unsupported operating system. DSL activation currently supports: Windows 98/ME/2000/XP Mac OS X 10.2 and 10.3 To proceed with the installation, please upgrade your operating system or use an alternate computer that meets the minimum system requirements.

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5

Internet Explorer Required
Verizon Online DSL Installation

Troubleshooting: Internet Explorer Required
Total Progress:

Internet Explorer 6.0 or above is required to proceed with the installation. If you have Internet Explorer 6.0 or above installed on your computer, please launch it and retry the installation. Otherwise, please click on the link below to download and install a supported version. When the browser installation is complete, please restart your computer, open Internet Explorer and go to activatemydsl.verizon.net to proceed with installation of your service. Download Internet Explorer

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6

Internet Explorer Upgrade Required
Verizon Online DSL Installation

Troubleshooting: Internet Explorer Upgrade Required
Total Progress:

Internet Explorer 6.0 or above is required to proceed with the installation. Please click the link below to upgrade to a supported version. When the browser upgrade is complete, restart your computer, open Internet Explorer and go to activatemydsl.verizon.net to proceed with installation of your service.

Download Internet Explorer

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7

SP2 Screen

Install and Run the ActiveX Control
Verizon Online DSL Installation

Install and Run the ActiveX Control
Total Progress:

Before proceeding further, we need to install and run an ActiveX control on your computer. To install and run the Active X control: 1. Click on the message in the browser bar above (follow yellow arrow) 2. From the menu of options, select “Install” 3. When the security-warning appears, click "Install" (see below)

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8

Non-SP2 Screen

Enable Active X Installation
Verizon Online DSL Installation

Troubleshooting: Enable Active X Installation
Total Progress:

Before proceeding further, we need to install and run an ActiveX control on your computer. To install and run the Active X control: 1. Click the Retry button 2. If a security-warning window appears, click the "Yes" button (see picture below)

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9

Downloading the Installation Software
Verizon Online DSL Installation

Preparing for Account Setup
Total Progress:

Please wait while we download the software that will guide you through account setup.

After the download completes, this window will close and a new window will open to guide you through the rest of the installation process.

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10

Begin Common CD-WBA Screens

Checking System Compatibility
Verizon Online DSL Installation

Ads depend on customer Choice and OS.

Checking System Compatibility
Total Progress:

Please wait…

Helpful Hints

[Controls.asp_1.gif]

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11

Minimum Requirements Not Met
Verizon Online DSL Installation

Minimum Requirements Not Met
Total Progress:

Your computer does not meet the minimum system requirements necessary to run Verizon Online software!.

Description
RAM: Hard Disk Space:

Result
64MB 60MB

Minimum
128MB 100MB

We recommend you take one of the following steps: 1. 2. Try again from a different computer that meets the minimum requirements, or Print this results page and take it to your local computer store. They can assist you with an upgrade.

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12

REG

Accessing Your Account
Verizon Online DSL Installation

Ads depend on customer type (XXX), Choice and on OS.

Accessing Your Account
Total Progress:

Please wait…

Helpful Hints

[wait_ad_xxx_processing.gif]

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13

REG

Co-branding begins here for previously acquired customers

Accept Verizon Online Terms of Service
Verizon Online DSL Installation

Accept Verizon Online Terms of Service
Total Progress:

Online DSL Service.

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14

REG

Conditional screen: on decline of Verizon TOS

You Have Declined Verizon TOS
Verizon Online DSL Installation

Are You Sure You Want to Decline the Terms of Service?
Total Progress:

You cannot use the Verizon DSL service without accepting the Terms of Service. Are you sure you want to decline? If not, please click the Back button to reconsider the Terms of Service. Click Back to reconsider the Terms of Service. Click Next if you do not agree with the Terms of Service and do not wish to subscribe to Verizon DSL.

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Continues to Exit page. 15

REG

Verizon TOS Declined
Verizon Online DSL Installation

You Have Declined the Terms of Service
Total Progress:

An order to terminate your DSL service has been submitted. You must accept the Terms of Service to continue using your Verizon DSL service. By declining the Terms of Service you are indicating that you wish to terminate your Verizon DSL account. Are you sure you wish to terminate your Verizon DSL account? Please call (800) 567-6789 to avoid having your service terminated.

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16

REG

User Name and Password – New Customer
Verizon Online DSL Installation

Select User Name and Password
Total Progress:

Enter a user name and password that you want to use as your Verizon account and e-mail. Once your user name is set, it cannot be changed. * Indicates a required field. * Verizon Online User Name: @verizon.net Your username may consist of a-z, 0-9 and underscores.

* Verizon Online Password: 6 characters or more. Capitalization matters!

* Confirm Password:

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17

REG

Enter Account Information
Verizon Online DSL Installation

Enter Account Information
Total Progress:

* * * Gender: * Birth date:

If you forget your password, we will ask you your secret question so you can change your password. This information is used to personalize your Verizon Online Service experience.

Alternate e-mail address: Confirm alternate e-mail address:

Verizon Online will send important account updates to your @verizon.net e-mail address. You can also receive these updates at an additional address.

Verizon respects the privacy of your personal information. For more information on how Verizon strives to protect your privacy, please access our privacy policy at http://www.verizon.net/policies/privacy.asp.

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18

REG

Saving Settings 1
Verizon Online DSL Installation

Ads depend on customer type (XXX), Choice and on OS.

Saving Settings for dan.koster@verizon.net
Total Progress:

Please wait…

Helpful Hints

[wait_ad_XXX_wba1_push_down.gif]

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19

Conditional – PPOE only

Saving Settings 2
Verizon Online DSL Installation

Ads depend on customer Choice and OS.

Saving Settings for dan.koster@verizon.net
Total Progress:

Please wait…

Helpful Hints

[outputToVZ.htm_1.gif]

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20

REG

Conditional: Customer Not Previously Acquired

Choose Your Online Experience
Verizon Online DSL Installation

Choose Your Online Experience Account Setup: Choose Your Premium Portal
Total Progress:

Verizon Online DSL service comes with easy-to-use Internet software exclusively designed to work with your high-speed connection. You’ll enjoy enhanced e-mail, web browsing, entertainment and more at no additional cost. Please make a selection:

Free PC protection with anti-virus, better e-mail & photo sharing, tons of music videos + much more. More Info PC-wide virus protection, junk e-mail filters, parental controls, easy photo sharing, and more. More Info

I will decide later.

More Info

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21

More Info – Verizon Yahoo!
Pop-up browser window 320 x 250

More Info – Verizon with MSN
Pop-up browser window 320 x 250

Connected and protected
Security Virus Guard and Firewall Guard powered by McAfee® Security, plus junk e-mail filters, MSN® Parental Controls, and more. Photo sharing Customizable slide shows and other cool ways to share your photos. And more Get Encarta Premium, MSN Money Plus, and other great resources.

More Info – I’ll decide later
Pop-up browser window 320 x 250

Not Ready to Decide?
With Verizon Online DSL membership you will receive: • Verizon.net email address • 8 additional email accounts • 30 MB of email space • 10 MB per additional email account • 10 MB of free web space • Spam filtering (security) • Verizon Online Help & Support • Access to content and services on your Verizon Online website. When you're ready, you can choose an Online Experience – at no additional cost – by visiting www.verizon.net/myaccount.

REG

Co-branding begins here for previously unattached customers

Accept Yahoo! Terms of Service
Verizon Online DSL Installation

Accept Yahoo! Terms of Service
Total Progress: Please read the Yahoo! Terms of Service. You will need to accept the Terms of Service to complete the Verizon Yahoo! setup. By accepting the Terms of Service you agree to be bound by them. They govern your rights and the rights of Yahoo! with respect to the service.

Welcome to Yahoo!. Yahoo! provides its service to you, subject to the following Terms of Service ("TOS"), which may be updated by us from time to time without notice to you. You can review the most current version of the TOS at any time at: http://verizon.yahoo.com/terms/yahoo. In addition, when using particular Yahoo! owned or operated services, you and Yahoo! shall be subject to any posted guidelines or rules applicable to such services which may be posted from time to time. All such guidelines

complete the Verizon Yahoo! setup.

Conditional: if customer is previously acquired inactive button shown

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25

REG

You Have Declined the Yahoo! Terms of Service
Verizon Online DSL Installation

You Have Declined the Yahoo! Terms of Service
Total Progress:

You cannot complete the Verizon Yahoo! setup without accepting the Yahoo! Terms of Service. Are you sure you want to decline? If not, please click the Back button to reconsider the Terms of Service.

Click Back to reconsider the Terms of Service Click Next if you do not agree with the Terms of Service and do not wish to complete the Verizon Yahoo! setup.

Continues to Choice screen. However, if customer is previously acquired (no Choice screen) user continues through undecided flow.

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26

REG

Yahoo! Terms of Service Declined
Verizon Online DSL Installation

Yahoo! Terms of Service Declined
Total Progress:

You must accept the Yahoo! Terms of Service to proceed with the Verizon Yahoo! setup. By declining the Terms of Service you have indicated that you do not wish to configure your Verizon Online DSL service to include the Verizon Yahoo! features and benefits. Declining does not affect your ability to use your Verizon Online DSL. If, in the future, you wish to choose Verizon Yahoo! as your online experience, you can visit www.verizon.net/myaccount.

Please click EXIT to discontinue setup and close this window.

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27

REG

Updating Your Account Settings
Verizon Online DSL Installation

Ads depend on customer type (XXX), Choice and on OS.

Updating Your Account Settings
Total Progress:

Please wait…

Helpful Hints

[wait_ad_xxx_push_down_settings.gif]

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28

Software Installation Options
Verizon Online DSL Installation

Software Installation Options
Total Progress:

With Verizon Online DSL you get more than just speed – take advantage of powerful software designed to help you get the most from the Internet. Select the installation that fits your needs: Standard Installation This option is recommended for most users. Custom Installation Advanced users only. Customize your installation by selecting the components you want to install.

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29

Sample: Customize Your Installation
Verizon Online DSL Installation

Customize Your Installation
Total Progress:

Sample options shown. Dynamic list depends on OS and Portal Choice will be submitted to legal separately.

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30

Downloading and Installing Software
Verizon Online DSL Installation

Ads depend on customer Choice and OS.

Downloading and Installing Verizon Online Software
Total Progress:

Helpful Hints

Animated gif

[Sma_swinstall.htm_1.gif]

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31

Conditional: Restart Required
Verizon Online DSL Installation

Restart Required to Continue
Total Progress:

Please click the Restart button below to restart your computer. The installation will automatically resume after rebooting.

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32

Verizon Online DSL Installation

DSL Installation Is Complete – No Choice

Conditional:”None” if no alternate email entered

Congratulations: Your DSL Installation Is Complete Important Information
Total Progress:

You are now connected to the Internet. For future reference, please save or print the information below. Verizon Online E-Mail Address: dan.koster@verizon.net Verizon Online User Name: Dan Koster Verizon Online Password: s3cur3d Alternate E-Mail Address: dan.koster@juno.com Online Experience: None selected yet Help & Support: www.verizon.net/help

You can choose your Online Experience, or update your contact information, password and more at www.verizon.net/myaccount

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33

Sample: Verizon Yahoo! Important Information
Verizon Online DSL Installation

Conditional:”None” if no alternate email entered

Your Verizon Yahoo! Account Information
Important: Before proceeding, please save or print the information below for future reference.
Total Progress:

Verizon Yahoo! E-Mail Address: dan.koster@verizon.net Verizon Yahoo! User Name: Dan Koster Verizon Yahoo! Password: s3cur3d Alternate E-Mail Address: dan.koster@juno.com Online Experience: Verizon Yahoo! Help & Support: www.verizon.net/help

You can update your contact information, password and more at www.verizon.net/myaccount

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Continues to Yahoo! installation. 34

Condition: Connection to Yahoo! server fails.

Conditional: Resume Later
Verizon Online DSL Installation

Please Try Again Later…
Total Progress:

We’re sorry. Verizon Yahoo! registration cannot be completed at this time. Please try again later by clicking the Resume Verizon Yahoo! Installation icon your desktop.

Text and icon shown depend on partner

Resume Verizon Yahoo! Installation

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35

Sample: Verizon MSN Important Information
Verizon Online DSL Installation

Conditional:”None” if no alternate email entered

Your Verizon with MSN Account Information
Important: Before proceeding, please save or print the information below for future reference.
Total Progress:

Verizon Online E-Mail Address: dan.koster@msn.com Verizon Online User Name: Dan Koster Verizon Online Password: s3cur3d Alternate E-Mail Address: dan.koster@juno.com Online Experience: Verizon with MSN Help & Support: www.verizon.net/help

You can update your contact information, password and more at www.verizon.net/myaccount

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Continues to Yahoo! installation. 36

MSN Transition
Verizon Online DSL Installation

Total Progress:

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Continues MSN Installation. 37

Exit Dialog

DSL