An ISO 9001:2015 certified company

General Module 1

Induction Training
Logo
Context of Organization

COMPANY PROFILE

Company Name : UNIQUO

Director : Mr. Anupam Kumar Shukla
Contact Number : +91 9321905149
Address : G-103, Bhakti Park Phase-2, Anand Nagar,
Ghodbunder Road, Thane (W) 400607
Email :uniquo@india.com
Website : www.uniquo.in
Year of establishment :2012
 Organization Chart

UNIQUO

Mrs. Nisha Shukla Mr. Anupam Shukla

Proprietor Executive Director

Admin Finance

Technical Training & Marketing Skill

Back Office Team Inspection Placement Services Development

Engineers Trainers Sales Team

Photos org chart
Videos of all staff
R&R of Director

 Determining the company’s strategic objectives and policies

 Monitoring progress towards achieving the objectives and
policies
 Appointing senior management
 Accounting for the company’s activities to relevant parties.
 Responsible for the performance of the company, as dictated
by the board’s overall strategy.
R&R of Admin Team

 Manage the filing, storage and security of documents

 Respond to inquiries
 Manage the repair and maintenance of computer and office
equipment
 Supervise the training program
 Supervise customer services and respond to customer inquiries
 Assist with preparation and advertising of contract documents
 Administer contracts
R&R of Finance Team

 Business support service, lowest costs and effective control of

the environment
 Budget And Forecasting
 Bookkeeping & Reporting
 Payables And Receivables
 To promote or create a business, gain assets, develop products,
run market surveys, advertise
R&R of Back-Office Team

 Data entry & maintain data base

 Prepare brochure & pamphlets for marketing

 Prepare certificates & quotations for tender

 Maintaining customer meeting records
 Maintaining monthly meeting records
R&R of Inspection Team

 Follow the Uniquo process flow chart.

 Inspect the respective machinery according the Factory Act.
1948
 Responsible for handover hard copy of certificate to customer.
 Meeting with new customer & explain our services process.
 Provide good services to all Customer.
R&R of Training & Placement Team

 Help in optimizing the utilization of human resources.

 Supervising the development and implementation of training
and development planning system.
 Facilitating the flow of information and recommendations
about existing training and development policy, efforts, and
future needs.
 Increasing the level of management commitment to training
and development and improving the work environment.
R&R of Marketing Team

 Listening to customer needs

 Track trends and monitor competition
 Work and transmit brand values
 Coordinate efforts with those of the marketing partners of the
company
 Innovate & Communicate with the rest of the company
 Help improve sales processes and customer
R&R of Skill Development Team

 Determine the requirement of skill development needed for

employees.
 Planning the skill development program according to
requirement.
 Effective implementation of program.
 Supervise the development and implementation of program
Excellence is our PASSION

Our innovative ideas are aimed at serving our valued

customers in the construction industry by providing solutions
in the areas of

 Manpower, Technical Training, Safety Audit, Certification,

Inspection & Testing of construction equipments. Our people-
centric work culture is geared towards evolution of highly
qualified and dedicated workforce.
What We Do…?

 Training for Riggers, Signalman, Tower Crane Operators,

Scaffolders, Welder, First aid training by certified practicing
Doctors

 Provide certification for the lifting tools and tackles.

 Comprehensive audit for lifting tools and tackles.

 Manpower Solutions
What We Do In Training?

 In our training we include theoretical knowledge followed by

mock practical session conducted onsite.
 Training customized as per client requirement
 Post training evaluation is done the technician will be awarded
with completion certificate and id card for successfully
completing it.
 We make them aware of the fact that if training is not done, it
can lead to damage of machines and sometimes loss of life.
What We Do in Certification?

 We certify the equipment as per the Factories Act 1948 with

checklist designed according to the requirement.
 In certification we also check whether the machine is being
operated by qualified operator so that it is operated properly.
 We keep a follow-up with the client with reference to the
validity of the certification.
 Periodic certification will lead to know the wear and tear of the
equipment.
What We Do In Recruitment?

 Understand the requirement thoroughly in terms of job profile,

role, responsibilities, domain knowledge, industry segment etc.
 Head-hunting / talent mapping either from database or
research
 Preliminary Skype/Telephonic interview of short-listed
candidates
 Organizing Personal Interview with clients
 Continuous follow-ups with candidates till they join
What We Do In Comprehensive Audit?

In comprehensive audit we audit the equipment in detail,

cover all critical parts of equipments and highlight all
important points in presentation and also share with customers.
Our Valued Customers

ALSO:
Senghani Group
Mangalam Infra
SNB Infra
Azad Façade & many more…
Operation Process
Team Members
Name of Employee Designation
Dharmesh Mishra Assistant Inspector
Arun Tiwari Assistant Inspector
Vishal Mahtre Assistant Inspector
Neeraj Tiwari Assistant Inspector
Amit Dubey Assistant Inspector Engineer
Akash Bare Assistant Inspector Engineer
Nitin Lagare Assistant Inspector Engineer
Dattatray Lokhande Assistant Inspector Engineer
Suraj Mishra Assistant Inspector Engineer
Bobin Balan Assistant Inspector Engineer
Lalit Kumavat Assistant Inspector Engineer
Pooja Patel Office Co-Ordinator
Aditi Shrivatsav Office Co- Ordinator
Quality Policy
The Quality policy is established and authorized by the Director
who takes full ownership of the policy and ensures that quality
policy is communicated and understood within the organization.
The established quality policy is:
Consistent with the nature of Uniquo business.
It includes commitment to comply with the customer
requirements and improving effectiveness of the QMS.
Quality Policy is explained to all the concerned staff.
Uniquo also reviews its quality policy and it will be revised if
necessary to ensure that it is continually suitable for the QMS.
HR Policy
Training Modules

General Module:
General Module 1: Induction Training
General Module 2: Checklist Training and certificate & Form
type
General Module 3: IMS One Day Training program

Technical Module:
Technical Module 1: Theoretical training of inspected equipment
Technical Module 2: On job site training
Technical Module 3: Technical training evaluation
Management Module

Management Module 1: Basic training program on ISO &

OHSAS
Management Module 2: Training program on QMS
Management Module 3: Training program on EMS
Management Module 4: Training program on OHSAS
Call Register Process

Call Receiving &

Incoming Call Call Register Site Visit
Call Acceptance

Inspection

Re-Inspection
if Rectification
given

Call Close

Accounting Payment Invoice Certification

Reporting Formats to Customer

This is the main process of our entire service process.

1. Before visiting site

2. After Inspection
3. After Certification
Before Visiting the Site:

Before Visiting the site Engineer forward the message to Customer as:
Dear sir
Ref. call No.: XXXXXXXX
Inspection for : Equipment Name ,Site address
I am expected to reach by : Time
Regards,
XYZ
UNIQUO
After Inspection:
(If Inspection Successfully completed)
Dear Sir,
Ref. Call No.: XXXXXXXX
Inspection for: Equipment Name ,Site Address is completed
Request for Certificate been processed.
Thanks for considering Services.
Regards,
XYZ,
UNIQUO
After Inspection :
(If Inspection Not completed)
Dear Sir,
Ref. Call No.: XXXXXXXX
Inspection for: Equipment Name ,Site Address,
Call is still Open due to some technical reason from client side.
Take necessary action to resolve matter.
We visit again for re-inspection
Thanks for considering Services.
Regards,
XYZ,
UNIQUO
After Certification:
After certification a SMS forward to customer

Dear Sir,
Ref. call no.: xxxxxxxx inspection at _________ site. Certificate No. _________ been
mailed. This was a great pleasure, we are happy to serve you again.
Regards,
XYZ
UNIQUO
After Certification:

After Certification an email is forward to the customer as:

Dear Sir,
We thank you for providing us an opportunity to conduct the inspection & certification at your
site we are hereby attaching the certificate copy of the inspection done for your reference and
record.
For any further clarification to be done from our end you can either give us a call on 8767062862
or send an email on uniquo@yahoo.com / customercare@uniquo.com
Driven by a motto to excel in this competitive segment we look forward to your support for the
same.
Thanking and assuring you of our very best services at all times.
Regards,
XYZ
UNIQUO
Reference number generation

Generation of Reference number YYMMCNAN effective from

July 1st 2016. is shown in the table below

Digit Digit Specification

YY Last two Digit of year

MM Month

CN Call Number

AN Inspector's Allotted Number

Reference No. 16070101

List of Allotted Number

Allotted No. Inspector Name

1 Dharmesh Mishra
2 Arun Tiwari
3 Amit Dubey
4 Vishal Mahtre
5 Neeraj Tiwari
6 Akash Bare
7 Nitin Lagare
8 Dattatray Lokhande
9 Sandip
10 Bobin Balan
11 Suraj Mishra
Code of Conduct
 Morality and Integrity
 Respect for individual and customer
 Avoidance of conflicts of interest
 Gratuity & business reception
 Full, fair, accurate, timely & understable disclosure
 Waivers & amendments
Do’s & Don’t

Always wear proper/clean uniform on site as well as in office.

Wear safety shoes, helmet, and jackets on sit
Shave daily.
Be pleasant and enthusiastic on site
Always carry your document on site in a neat and tidy way.
Wear hand gloves on site while working.
Clean your tools before and after completing the work.
Keep every tool to its own place.
Keep the attachment of the tool with the main tool properly.
Follow all safety instructions given on site by the safety In-
charge.
Smoking, alcohols and drugs are strictly prohibited on site as
well as in Office.
Always carry your company identity card on site