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Prepared by
Tanjena Surker Ananna
• ID-142-11-771

Daffodil International University

Presentation Topic:

General Banking Activities of Southeast Bank Limited

-(A Study at Dakhin Khan Branch)”

Profile of SEBL

Southeast Bank Limited is a fast growing second generation bank. SEBL has been
achieving acontinuous growth rate in different spheres of banking operations since
its establishment in the year 1995 The philosophy of the bank is “A Bank with Vision”
that indicates its sincerity, integrity as well as strength of mind to cope with the
Global competitiveness and advancement.

Southeast Bank takes pride for bringing women into the banking profession in a
significant number for gender equality. At present, 18.14% of SEBL's employees are
The main objectives of the study are to gather practical knowledge regarding banking system
and operation. This practical orientation gives us a chance to coordinate our theoretical
knowledge with the practical experience. The following are of objective for this practical
orientated in bank.

To describe General Banking Activities of Southeast Bank Limited.

To identify the problems related to General Banking Activities of Southeast Bank Limited Dakhin Khan
To make some recommendations on the basis of findings.
General Banking
General Banking:
During my practical orientation in Southeast Bank, Dakhin khan Branch, Uttara, Dhaka, it came to the
observation that general banking section is divided with the following areas.
During the internship at Southeast bank Limited in Dakhin Khan Branch, after collecting and analyzing data I
have got the following findings and recommendations which are completely my personal point of view.

1. According to some clients opinion introducer is one of the problems to open an account. If a person who
is new as a client wants to open account, it is a problem for him/her to arrange an introducer of SB or CD

2. SEBL is committed to their prospective customer to honor its cheque within very short time after
submission but most of the time they are unable.

3. The general banking performance of SEBL is not up to the mark due to its insufficient number of

4. Necessary training is not provided for the employees of General Banking Division in SEBL regularly.

5. Modern technology is hardly used to maintain documentation. They are using register-based document.

6. They have not enough ATM booth facilities all over the country.
• In this regard, following specific recommendations are forwarded for the development of
product management of SEBL.

• As the clients are not in favor of introducer system, if it is possible, the rule for introducer to
open an account should be changed.

• SEBL has to be faster to honor its customer’s cheque after submission.

• They should hire sufficient employees for maintaining the activities of GB properly. It helps
them to achieve the customer satisfactions.

• They should be concerned about 24 hour’s service facilities. For this they have to ensure the
ATM booth all over the country.

• SEBL should take necessary steps to increase their network facilities. And they should use
modern technology to improve their condition.