Professional Documents
Culture Documents
Business processes:
• Manner in which work is organized, coordinated,
and focused to produce a valuable product or
service
• Concrete work flows of material, information, and
knowledge—sets of activities
• Unique ways to coordinate work, information, and
knowledge
• Ways in which management chooses to
coordinate work
Business Processes
3
Human resources:
• Hiring employees, evaluating performance,
enrolling employees in benefits plans
7
Business Processes and Information Systems
11
Major Types of Systems
13
A Symbolic Representation for a Payroll TPS
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
14
Typical Applications of TPS
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
15
Management Information Systems (MIS)
Management level
• Processing: Interactive
• Processing: Interactive
• Outputs: Projections
Enterprise applications:
• Designed to support organization-wide process
coordination and integration
Consist of :
• Enterprise systems
• Supply chain management systems
• Customer relationship management systems
• Knowledge management systems
26
Enterprise Systems
28
Supply Chain Activities
29
30
Inefficiencies in supply chain can waste as much as 25% of company’s
operating costs – can lead
to parts shortages,
underutilized plant capacity,
excessive finished goods inventory, or
runway transportation cost.
• Intranet
• Internet
• Extranet
E-business:
Includes activities for the internal management of the firm and
for coordination with suppliers and other business partners.
E-commerce:
Part of e-business that deals with the buying and selling of
goods and services electronically with computerized
business transaction using the internet.
E-government:
Application of the Internet and related technologies to digitally
enable government and public sector agencies relationships
with citizens, businesses and other arms of government.