EFFECTIVE WORKPLACE

RELATIONSHIPS
TEAM 1
Ewa Bundz
Fuad Adishov
Altamash Malek
Uğur Yıldız
Mohammad Aljammali
 PART 1

Emotional Intelligence
 What is Emotional Intelligence
• Emotional intelligence (EQ) is the capacity of
recognizing our own feelings and those of
others, for motivating ourselves, for managing
emotions in ourselves as well as in our
relationships
• EQ is critical to managing your behavior, moving
smoothly through social situations and making
critical choices in life
Three Competencies within Self-
Awareness

The Self-Awareness cluster contains three

basic competencies or subcategories:

• Emotional self-awareness

• Accurate self-assessment

• Self-confidence
Self-Management

• Self-Management is the ability to

understand your emotions and then use
that understanding to turn situations to
your benefit.

• Self-management is also the ability to use

your feelings to reason well and act
intentionally.
Social Awareness

• Social awareness refers to how people handle

relationships and awareness of others’ feelings,
needs, and concerns.

• It is the ability to recognize and appropriately

respond to the emotions and feelings of others.
Social Skills

• Social Skills refers to a proficiency at suggesting

desirable responses in others.

• People with good social skills are good business

leaders, leaders in society, and effective parents
who understand that personal success and group
or family success are inseparable.

• They lead by example, encouraging others in

positive ways, validating them and creating trust
within them.
Conclusions

• From the information that I have presented

here today, it should be clear that it is very
helpful to know what EI is and to be able to use
in various circumstances (especially at home
and at work).

• Not convinced this really is a good thing – you

can check out some of the books I have put on
my reference list, they should do a better job
of convincing you!
 PART 2

Building Trust in the
Workplace
Look at this picture – How does it convey
trust?
 Have you stopped to consider the nature of trust.
When you give it? When you withhold it? Who
receives your trust? Who trusts you? For most of us
it is a subconscious action.
Impact of trust on workplace

 At work, a lack of trust has a detrimental impact:

 Information-sharing slows
 Decision making is affected
 Performance suffers for the organization, team, and individual.

 How can you build and maintain trust with colleagues?

 Steps to Build Trust
  Build positive relationships
 Stop competing
  Be balanced
 Track your commitments
 Accept blame and share credit
 Be honest and supportive
 Be consistent
• Give co-workers praise when it's due. ...
• Avoid office gossip. ...
• Share information. ...
• Trust others. ...
• Invest in your employees' development. ...
• Be consistent. ...
• Pay attention to non-verbal communication. ...
• Welcome new hires graciously.
Identify Techniques to Restore Trust
• When employees think you • Call it out
care about what they care • What gets
about, doors of trust open measured, is
up what gets
improved

Mutual Make It a
Respect Priority

Learn the
Openness
Business
• Listen to • Job shadow and
feedback spend time
• Be transparent discuss the knowing your
“why” behind the audit business partners
Final Thought
 Remember: Trust is built through the interpersonal interactions, not
through email
PART 3 – ONLINE POLL ON
EMOTIONAL INTELLIGENCE