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Chapter 4

Networks and Collaboration


As Business Solutions

Information Technology for Management


Improving Performance in the Digital Economy

7th edition
John Wiley & Sons, Inc.

Slides contributed by Dr. Sandra Reid


Chair, Graduate School of Business & Professor, Technology
Dallas Baptist University

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Chapter Outline

4.1 Enterprise Networks, Connectivity, and Trends


4.2 Network Management, and Collaboration
Technology
4.3 Wireless, Enterprise Mobility, and IP Telephony
4.4 Discovery, Search, and Customized Delivery
4.5 Collaboration and Web-based Meetings

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Chapter Outline cont’d

• 4.6 Social, Legal, and Ethical Issues


• 4.7 Managerial Issues

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Learning Objectives

1. Describe networks, network standards, and


compatibility issues.
2. Describe the impacts of collaboration on business
performance.
3. Explain fixed, wireless, and mobile network
infrastructures.
4. Understand the influence of search engines and
enterprise search.
5. Identify ways to customize search and delivery to
increase productivity.

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Learning Objectives cont’d

6. Describe the fundamental principles and capabilities


of group work technologies.
7. Evaluate the managerial, social and ethical issues be
related to the use of network computing.

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Networked Devices

• Networked devices are devices that communicate with


a network.
• Technologies include laptops, PDAs, cell and
smartphones, wikis, intranets, and extranets, GPSs,
POS terminals, and RFID which allow information to be
rapidly collected, processed, shared, and acted upon
for competitive survival and advantage taking.
• Feature-rich wireless devices make collaboration easier
and more productive which indicates a more
integrated, always-connected business environment
and lifestyle.

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Apple – Famous for its Creative Connectivity –
iPhone……

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BlackBerry – Executive Productivity Enhanced
through Wireless Internet Device

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Business-friendly software make handhelds more attractive and cost-justifiable to managers & road
warriors. 4-8
Social Networking Shrinks the World

• Social networking via mobile phones is shrinking the


world to the size of a small screen.
• Micro-blogging is the sending of messages up to 140
characters.
• With more than 3 billion mobile handsets in use in the
world (1 for every 2 people on the planet) a powerful
force for changes in business and collaboration as well
as politics and societies have emerged.
• News media, universities, public safety, and other
organizations are using the technology to deliver
information to a wide audience quickly.
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Information on Internet Bulletin Boards,
Newsgroups, and Social Networking Sites

Click to PCWorld Business


Center article for more….
Social Networks Go to Work

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Information on Internet Bulletin Boards,
Newsgroups, and Social Networking Sites

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Social Networking Sites
Can Cause You Problems

Anyone can post derogatory information about


you anonymously.
(See this Washington Post article.)

You can also hurt yourself, as this article shows.

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Growth Toward High-Capacity Networks

• Advancements in networks, devices, wireless


sensor networks are changing enterprise
information infrastructures and business
environments dramatically and quickly.
• Need for physical computers has drastically
declined.
• IP technology provides access to data, people,
or services anytime, anywhere in the world
offering universal connectivity.

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Bluetooth and WiFi Intelligence Revolution

is the trade name for the popular wireless technology


used in home networks, mobile phones, video games
and more. 4-15
IP Networks

• Backbone that is driving merger of voice, data,


video and radio waves by digitizing content into
packets.
• Happening on a global scale and changing the
way the world conducts its business.
• Improved network performance, measured by its
data transfer capacity, provides fantastic
opportunities for mobile commerce,
collaboration, supply chain management, remote
work, and other productivity gains.
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4.2 Network Management and Collaboration
Technology

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Network Management and Collaboration
Technology
• Computer networks are the circulatory system
of information, communication, or
collaboration systems.
• Networks provide the means to communicate
and deliver/receive information from the
growing number of devices used to run an
enterprise.
• Effective communication is a critical success
factor.

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Consequences of Bad Planning and Testing

Network card crash left more than


20,000 stranded at LAX in August 2007

•Outage started with malfunctioning NIC on a single


workstation on CBP’s LAN
•Switch on network crashed
•Problem was misdiagnosed
•Improper backup system
•Outdated technology

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Global Business Performance

• An enterprise’s network capability depends on


proper planning, maintenance, management,
upgrades, and bandwidth of the network.
• Requires those who need to access the network are
equipped with the devices making it possible to do
so.
• When problems occur, trained staff are critical to
ensure quick restoration to the network.

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Network Architecture

• Critical because it provides the infrastructure for


collaborative work within the company and with
external partners and customers, regardless location.
• Capability and willingness to collaborate depends on a
corporate culture that people trust and that gives them
the information, tools and authority to plan and make
decisions.
• Decentralized organizations are often more responsive
to opportunities and problems.
• Quality of the network and collaboration depend on
how effectively network and collaboration capabilities
are put to use.

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Network Infrastructure
• Intranets
• Extranets
– VPN
Categories of Internet Applications
• Discovery
• Communication
• Collaboration
Discovery

• Enterprise Portals
• Commercial (public) portals
• Affinity portals
• Mobile portals
• Industrywide portals
• Integrated portals

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Information Portals

• Web-based gateway to files, information, and


knowledge on a network.
• Can include discussion boards, document
sharing, and workspaces.
• Users can upload presentations or
documentation to share.
• Corporate, commercial, publishing, and
vertical portals are a few of the several types
of portals.
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4.3 Wireless, Enterprise Mobility and
IP Telephony

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Wireless, Enterprise Mobility & IP Telephony

• Mobile multimedia technologies make it


possible for business to reinvent the
traditional workplace to a virtual one as the
business needs change.
• Better decisions may be possible due to real-
time delivery of wireless communications.

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Voice Communication

• Two examples of Internet telephony (VoIP)

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4.4 Discovery, Search, and Customized Delivery

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Discovery

Discovery allows users to browse and search


data sources, in all topic areas, on the Web.
– Search engines
– Metasearch engines
– Discovery of material in foreign languages
– Wikis

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Four Largest Search Engines

Google

Yahoo

Microsoft Network

Ask

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Metasearch Engines

Meta search engine adalah sebuah situs yang


menyediakan fasilitas search, namun tidak
memiliki database sendiri. Mengambil dan
mengkombinasikan hasil pencarian dari
beberapa search engine utama.

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Publication of Material in Foreign
Languages
Translation products include:

– Altavista

– Google

– Trados

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4.5 Collaboration and Web-based Meetings

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Collaboration

Collaboration refers to efforts of two or more


entities (individuals, teams, groups or
organizations) who work together to
accomplish certain tasks.
– Work group
– Virtual group (team)

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Collaboration….contd.

• Virtual collaboration
• Workflow technologies
• Groupware
• Teleconferencing
• Videoconference
• Web conferencing
• Real-time collaboration tools

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Workflow and Groupware Technologies

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Telepresence Systems

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Leading Telepresence Systems

Cisco Telepresence 3000

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4.7 Managerial Issues

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Managerial Issues

• Organizational impacts – primary benefit of technologies


is keeping workers connected at lower costs. Mobile &
collaborative technologies need to be in place to ensure
productivity.
• Future of technology support – emphasis on connectivity,
communication & collaboration.
• Extending organizational boundaries – extranets connect
suppliers & customers.
• Virtual work & teams – newly defined workplace.

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Managerial Issues – cont’d

• Single view of truth – silos will ultimately go


away. Integration & sharing data will be key.
• Social & ethical issues – tools meant to
improve productivity will infringe on personal
life.

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