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Screenshot

• Hi,

We are sorry that you're facing this issue.


Could you please send us a screenshot of the
error you're seeing. We'll look in to this and
resolve this at the earliest.

Regards,
Team dunzo
playstore1
• Hi,

We're really sorry that you are facing this issue.


Could you please write to support@dunzo.in with
your registered mobile number? Our support
team will look in to this and ensure this is
resolved.


Partnering with us
• Hi,

• Thanks for reaching out to us!


• Marking our partnership team here who will reach out


to you on this.
Regards,
• Team Dunzo
GQ
• Hi,
Thanks for reaching out to us.
You can simply raise a task on the app with the exact pickup and drop locations.
We will check and confirm in the app accordingly.

• We have no limit as such. The partners can deliver as long as the parcel fits on
their bike.
Our standard logistics charges are free for the first 3 km and Rs 15 per km post the
base price. The exact charges for the task are shown in the app while raising the
task.
Regards,
• Team dunzo

Job application
• Hey,

Please do mail them to career@dunzo.in , the


concerned team will definitely get back to
you.

Regards
Team Dunzo
Wallet issue : Debited from account
• Hi #u,

• The amount has been added to your wallet #u, You will
have to use the money in your wallet to make the
payment for the task If the amount is deducted twice it
will automatically get refunded to the originating
account.

• Regards
• Team Dunzo
Thanks for the feedback : Missed an
item

We're really sorry there was an error in the task, We
really appreciate the feedback as this will help us
improve our services and run your future tasks much
better. We'll have a word with our team and the
partner on this task to give him feedback on his service
so he can improve.
Hoping to see you on the app soon!
Regards,
Team Dunzo
Thanks for the feedback : Rude
runner behavior
• We are extremely sorry for this experience with our partner,
Ashwin. This is definitely not the kind of service we intend to
provide.
We'll have a word with our team and the partner on this task and
ensure the required action is taken.
Our sincere apologies for the experience on this task.
Please let us know if there's anything we can do, anything at all, to
make it up to you.
We do hope you give us another shot and we will handle your
future tasks with the utmost care.
Regards
Team Dunzo
Task possibility
• Hi,

• You can simply raise a task on the app with the exact pick up and
drop locations. You can also schedule the task for a convenient
time. We will check and confirm on the app depending on partner
availability.

• Regards
• Team Dunzo

Task creation issue
• The app is unable to fetch the exact location address.
This can fixed by following the below steps.
1. Kill the dunzo app.
2. Open google maps and set your current location in
the maps.
3. Restart the dunzo app and try changing the location.
If the above steps don't work, restarting the phone
after setting your location on google maps should
ideally fix the issue.
Please do check and let us know in case of any issues.
Support call request
• Hi,

• We're sorry about that. Please do let us know


your registered mobile number. Our support
team will get in touch with you.

SIMPL payment option
• Simple is a form of credit based payment system.

• All your purchases get added into one convenient bill, which you
pay in one go. The bills are generated every two weeks - on the
15th, and on the 30th/31st.

• There is a credit score based on each user, which is calculated based


settling the balance payments.


Screenshot
• Hi,

We are sorry that you're facing this issue.


Could you please send us a screenshot of the
error you're seeing. We'll look in to this and
resolve this at the earliest.

Regards,
Team dunzo
Poor Dunzo Partner experience : No
reason mentioned
• We read the comment on your task saying you had a poor
experience with our partner, but we're a little confused as
to what happened. We went through your task history and
couldn't figure out what went wrong.
Could you please help us out?
We treat this as an opportunity to improve our service and
would love to get to the bottom of this.
We do hope this doesn't deter you from dunzoing your
tasks away and we see you on the app soon!
Warm Regards
Team Dunzo
Poor Dunzo Partner experience : New
user pending payment
• We're sorry for your experience on the task you raised on _. Please allow us a chance to explain
what happened. We usually allow our users to pay for their tasks later as a sign of our trust in the
fact that they will return to our platform. Since you haven't used dunzo very regularly, we require
you to make the payment for your task before our partner picks up your order, and his app doesn't
allow him to deliver your items to you before you make the payment.

• We assure you that this is for your first few runs only. However, we're sorry our partner was rude in
requesting you to make the payment. We'll have a word with him on the same.

• Hope this doesn't mar your impression of us and we see you on the app soon.

• Warm regards
• Team Dunzo


Poor Dunzo Partner experience :
Multiple calls from Partner to user
• We're terribly sorry you were constantly troubled by our partner on
call. The partner on the task started running only a few days prior,
and, in an effort to not mess up his tasks, wanted to ensure he's
doing every step right.
Nonetheless, that's not your problem and should have been dealt
with by us. We'll have a word with our team and the partner on this
task to give him feedback on his service so he can improve. We
hope this doesn't deter you from running with us in the future and
that we see you on the app soon!
Warm Regards
Team Dunzo
Poor Dunzo Partner experience : Less
distance but more than an hour for
delivery
• We're so terribly sorry about taking too long on your fairly simple task
yesterday. Please allow us a chance to explain.
We know that the location was less than __kms away and yet, we took
over an hour to deliver. The partner on the task started running only a few
days prior, and you, unfortunately, know how the story ends.
Think he could do with a little more training. We're working on improving
our entire training program to ensure your tasks are in better-trained
hands.
Please let us know if there's anything we can do to make it up to you. We
hope this doesn't deter you from running with us in the future, and
hopefully, we'll see you on the app soon. :)
Warm Regards
Team Dunzo
Poor Dunzo Partner experience :
Asking for cash
• We're sorry about our partner asking for cash for the task run on
5th Aug. We know that the option for online payment was provided
on the app and even then the partner was forcing you to handover
cash. The partner on the task started running only a few days prior.
Think he could do with a little more training. We're also working on
improving our entire training program to ensure your tasks are in
better-trained hands.
We hope this doesn't deter you from running with us in the future,
and hopefully, we'll see you on the app soon. :)
Warm Regards
Team Dunzo
Phone number change
• You can actually log out of the app and log in with your new mobile
number by clearing your app's cache. These links should help you
understand how to clear your cache for Android
https://www.cnet.com/how-to/how-to-clear-app-cache-and-app-
data-in-android-6-0-marshmallow/ and iPhone
http://www.macworld.co.uk/how-to/iphone/how-clear-cache-on-
your-iphone-or-ipad-3609079/.

• Unfortunately, we cannot transfer your task history from your old


number to the new one, but everything else will work as usual. Let
us know if there's anything else I can help you with.
Payu refund process
• Hey #u, Below are the steps to get the amount refunded back to your account
Please follow these steps:
1. Visit www.payumoney.com and login to your account.
2. Go to Customer Dashboard.
3. Click on 'PayUmoney Wallet' icon available on the left side of your page.
4. Click on 'Refund' option available on the right under the transaction summary
The refunded amount will reflect in the source (card/bank account) within 3-5
working days (excluding Saturday, Sunday and Bank Holidays)


Payment issues : return task payment
cards logic
• Hi #u,
We read the comment on your task saying you faced issues with payment, Allow
us to explain what exactly happened in the task. Once the parcel is picked up at
the beginning of the task an automatic payment card is sent out on the app and
the amount will be calculated according to only one task. As soon as the first task
is completed the return task will be done and the second payment card will get
automatically generated in that task. As per your request a single payment card
could have been sent but since the payment was already made for the first task
when it was completed the second payment card was initiated. For any future
tasks when there are multiple runs you can wait until all the tasks are done for that
task and make the payment together.
We do hope this doesn't deter you from dunzoing your tasks away and we see you
on the app soon!
Warm Regards
Team Dunzo
Payment issues : Only Online , no COD
• We read the comment on your task saying you faced issues with
payment. Please let us know the issue you are facing while making
payment and we will assist you as to how it can be resolved.
However, we request you not to pay cash to the partner since there
is no way we can track in the chat. For your future tasks we would
suggest you to clear the payment via online payment option
provided on the app.
Paying cash would be the final option during server issues but we
request you for future tasks not to pay by cash.
We do hope this doesn't deter you from dunzoing your tasks away
and we see you on the app soon :)
Warm Regards
Team Dunzo
Payment issues : No reason
mentioned

We read the comment on your task saying you faced issues with
payment, but we're a little confused as to what happened. We went
through your task history and couldn't figure out what went wrong.
Could you please help us out?
We treat this as an opportunity to improve our service and would
love to get to the bottom of this.
We do hope this doesn't deter you from dunzoing your tasks away
and we see you on the app soon!
Warm Regards
Team Dunzo
Payment issues : More than MRP
cigarettes
• We read the comment on your task saying you had an issue with
the item delivered. We're sorry for not replying in the chat earlier
about the cigarette prices.
After the introduction of GST, there is an ambiguity in the pricing of
cigarettes. Most stores are charging more than MRP. The store
charged us Rs 150 for each pack of cigarettes. The delivery charges
were Rs 60 as we were running a surge on July 24th.
We hope this doesn't deter you from dunzoing your tasks away. We
hope to see you on the app soon.
Warm Regards,
Team Dunzo
Payment issues : Cash given
• Hi #u,
Please do not pay cash to the runners #U , There
is no way we can track it, for all the further tasks
we would suggest to clear the payment via online
payment option. Paying cash would be the final
option during server issues #U , But we request
for future tasks not to pay by cash. Apologies.
Regards
Team Dunzo
New partner : Missed out items
• We're so terribly sorry about taking too long on your fairly simple task yesterday.
And for forgetting the _____! Please allow us a chance to explain.
We know that the location was less than 2kms away and yet, we took over an hour
to deliver. The partner on the task started running only a few days prior, and you,
unfortunately, know how the story ends.
About the _______, we're confused ourselves! He definitely bought them, we have
that on good authority, but we think he just forgot to deliver them. Having a word
with him tomorrow for both these issues.
Think he could do with a little more training. We're also working on improving our
entire training program to ensure your tasks are in better-trained hands.
Please let us know if there's anything we can do, anything at all, to make it up to
you. We hope this doesn't deter you from running with us in the future, and we
see you on the app soon.
Warm Regards
Team Dunzo
Low Partner availability and
Scheduled : Delay in delivery
• We're so terribly sorry about messing up your fairly simple pickup-drop task yesterday. Please allow us a chance to
explain and hopefully redeem ourselves? Just a heads up, this is going to be a little long.
We know that you scheduled the task for ___am. However, we can only confirm the task at a time closer to the
scheduled time, depending upon partner availability. We also realize that the location was 5 minutes away, and we
took over an hour to deliver. The partner on the task decided to run his first task that day, and you unfortunately
know how the story ended. As for the amount entered, that's an error in training too.
However, none of this was or is your problem. Training partners properly is our task and ours alone, and while we
run an extremely thorough training program for our partners, there are a few slip-ups for whom we can only
apologize. We're having a word with him and the partner on-boarding team as we speak.
Please let us know if there's anything we can do, anything at all, to make it up to you. We will run your future tasks
with the utmost care, we promise. We hope this doesn't deter you from running with us in the future, and we see
you on the app soon. :)
Warm Regards
Team Dunzo


Low Partner availability : Delay in
delivery
• We're so terribly sorry about taking too long on your fairly simple task
yesterday. Please allow us to explain and hopefully redeem ourselves?
We were running extremely low on partner availability that day. That's it,
that's all we got as an explanation. Please know that we're working hard
on fixing partner availability issues and will have this sorted out soon.
In the meantime, if there's anything we can do to make it up to you,
please let us know. We hope this doesn't deter you from running with us
in the future, and hopefully, we'll see you on the app soon. :)
Regards
Team Dunzo
Location change on phone
• Hi,

• You can change the country in Google Play Store by following these steps.
• Go to Google Payments and sign in with your account.
• Click on Settings in the top right corner.
• Click Edit next to the Home address and update the address.
• Now, on your mobile device, open the PlayStore and try to buy any item.
You don't need to complete the purchase, just proceed until you reach the
'Accept and Buy' screen.
• Now, close the Play Store and open the Settings app and go to Apps > All >
Google Play Store. Then tap on 'Clear Data' button.
• Now, again open the Playstore app. The country would have been
updated.

Items missed from the order :
Multiple pick ups which should be 2

tasks
We're extremely sorry that we forgot certain items on your grocery and medicine list yesterday. Please allow us to
explain what happened. Fair warning, this explanation is a little on the longer side.
Ideally, we send a partner to one pickup location, tell him what to purchase and ask him to go to the drop location.
We don't mind picking up a small item or two on the way, like a bottle of water or coke, but anything more than
that and we generally request you to raise two tasks for it. This is because our partner app is simply not modeled
for 2 or more pickup locations, and we regret to admit that we tend to mess these orders up.
Your order required us to go to the grocery store, the medical store, and another store, and our partner just could
not keep up.
However, this wasn't conveyed to you at all, and to top it off, we missed some items on your list. This is completely
our fault and we can only offer you our sincerest apologies that you had to face this issue.
The only solution we can offer is to ensure you are given all this information at the start of your task itself.
We appreciate the effort you've taken to leave feedback as this will definitely help us improve our services. Please
do ping back on the task if we can run the task again for the remaining items, and we will naturally not charge you
for logistics. If there's anything more we can do to make it up to you, please let us know by replying to this email
and we'll do our best to get it done.
We hope this doesn't deter you from running with us in the future and we see you on the app soon. :)
Warm Regards
Team Dunzo


Item weight query
• Hi,

• Thanks for reaching out to us!


• Our partners can deliver items that can be carried on a bike. If the items are slightly heavier, we can
put deliver them in an auto/cab, the charges for which will be additional to our logistics charges.
Our partner will follow the auto/cab on their bike to ensure it is safely delivered.

• We hope we answered all your concerns. Please let us know if we can help you with anything else.

• Regards,
• Team Dunzo

Issue with delivered items : Wrong
outlet , no bill
• We are extremely sorry that your task yesterday didn’t run smoothly, and that we
picked up your food from the wrong outlet.
There was no bill given to us by the outlet, so there was no way for us to check
that the chicken was picked up from the wrong outlet. Please do ping us back on
the task if we can rerun it for you. We'll also have a word with the partner on this
to understand if he needs more training so that other users don't have the same
experience as you.
We slipped up on this, for which we offer our sincerest apologies. Do ping us back
on the task if we can rerun the task for you, and please let us know if there's
anything else we can do to make up for this miss.
Hopefully, this doesn't deter you from running with us in the future and we see
you on the app soon.
Warm Regards
Team Dunzo
Issue with delivered items : Wrong
item delivered, fixed by a re run
• We understand there was a problem with the items
delivered and tried fixing it at that moment itself,
patchy as it may have been. If there's anything else we
can do to make up for this, please let us know.
We hope this doesn't deter you from running with us in
the future, and hopefully, we'll see you on the app
soon. :)
Warm Regards
Team Dunzo
Issue with delivered items : When
partners mess up details we can't

monitor
We're terribly sorry that your task yesterday for cold bottles of gatorade
didn't run smoothly.
Cold is an adjective that our delivery partners would probably not have
stressed very much upon, and it's something that was impossible for us to
verify. This was a completely unforeseen outcome, for which we take the
blame.
We can only offer you our sincerest apologies. We appreciate the effort
you've taken to leave feedback as this will definitely help us improve our
services. Please let us know if there's anything we can do to make up for
your experience.
We hope this doesn't deter you from running with us in the future. Hope
to see you on the app soon. :)
Warm Regards
Team Dunzo
Issue with delivered items : order
added in chat but not in order form
• We read the comment on your task saying you had an issue with the items
delivered. Please allow us to explain what happened here.
The list you fill out for items required while creating your task is directly
shared with our partners. We know you told us to pick up the coke in chat,
and this was a miss at our end for which we're extremely sorry. However,
this is the very reason why we're building our product more and more, to
reduce human intervention as much as possible because where there's a
person involved, there's room for error. Hence, we urge you to fill out the
items you require in the list itself to ensure there's no way it gets missed.
We hope this doesn't deter you from dunzoing your tasks away, and we
see you on the app real soon!
Regards
Team Dunzo
Issue with delivered items : No reason
mentioned

We read the comment on your task saying you had an issue with the item
delivered but we're a little confused as to what happened. We went through your
task history and couldn't figure out what went wrong. Could you please help us
out?
We treat this as an opportunity to improve our service and would love to get to
the bottom of this. If the items delivered are damaged or incorrect, please do ping
back on the task and we'll have it rerun for you.
We do hope this doesn't deter you from dunzoing your tasks away and we see you
on the app soon!
Warm Regards
Team Dunzo


Issue with delivered items : More
than MRP rates charged
• We understand there was a problem with the items delivered and the beer was picked up from a
Non MRP outlet. We have refunded the excess amount paid by you to the originating account to fix
the payment on the task, patchy as it may have been. If there's anything else we can do to make up
for this, please let us know.

• The partner on the task started running only a few days prior. Think he could do with a little more
training. We're also working on improving our entire training program to ensure your tasks are in
better-trained hands.

• We hope this doesn't deter you from running with us in the future, and hopefully, we'll see you on
the app soon. :) Warm

• Regards
• Team Dunzo


Invoice for a month tasks
• Hey #u,

Apologies on this but we wont be able to send a single


mail thread with all the invoices for the month of
_______. They have been sent according the payment
made on the respective tasks.

Do let us know if we can help you with anything else

Warm regards,
Team Dunzo
GST invoice request
• Hi,

• Thanks for reaching out! Just a few things:

• 1. Since the purchase is made by our partners and not by dunzo, the GST invoice for the same can be issued only by the merchant from whom the
item has been purchased.

• 2. There is no GST included in the delivery charges.

• As a good practice, we request you to specify to the merchant up front in the future if you want GST bill as dunzo or its partners cannot issue GST
bills.

• Hope we have answered all your concerns. Do let us know if there's anything else we can help you with.

• Warm Regards,
• Team Dunzo
GST Payment error

Really sorry, #u. We wont be able to provide the
tax break up in the bill. The service provided by
dunzo is consumer oriented and the service is
independently provided by Dunzo Partners who
don't have GST Registration which has not been
mandated by the Government.

Regards
Team Dunzo
Details on app and permission issue
• Hey,

• We need them for notifications and media transfer while


running tasks, The contacts are needed for group tasks
which you should try btw :) Though, we're working on an
update where we ask for these as and when required.

• Do let us know if there are any further issues



Delay in delivery : Task run after 1 AM
• You mentioned on your task feedback that we took too long on
your task yesterday, but we assure you that we ran it as fast as we
could and to the best of our abilities. Given it was 1am, we had to
check multiple cigarette shops to see which was open and that took
us some time.
We don't think we could've run it faster than this. Hope you
understand that and we see you on the app soon.
Warm Regards
Team Dunzo


Delay in delivery : Rush hour low
runner availability
• We're so sorry about your task yesterday. We'd offer an explanation for
what happened, but with rush hour, we took a really long time to find a
partner, and when we did, he faced an issue with his app. This was a
completely unforeseen event, for which we take the blame.
We can only offer you our sincerest apologies that you had to wait so long
for your delivery. We appreciate the effort you've taken to leave feedback
as this will definitely help us improve our services. Please let us know if
there's anything we can do to make up for your experience.
We hope this doesn't deter you from running with us in the future, and we
see you on the app soon.
Warm Regards
Team Dunzo
Delay in delivery : Partner app error
• We're terribly sorry for taking too long on your fairly simple task
yesterday. Please allow us a chance to explain and hopefully
redeem ourselves?
We know that the location was less than 3kms away and yet, we
took over an hour to deliver. There was an error on our partner's
app which caused his location to not update often enough, which is
why he seemed stationary most of the time.
This was a completely unforeseen event. Please let us know if
there's anything we can do to make it up to you.
We hope this doesn't deter you from running with us in the future,
and we see you on the app soon. :)
Regards
Team Dunzo
Delay in delivery : New partner
• We're sorry about taking too long on your fairly simple task. We
know that the location was about 4kms away and yet, we took
more than an hour to deliver. The partner on the task started
running only a few days prior.
Think he could do with a little more training. We're also working on
improving our entire training program to ensure your tasks are in
better-trained hands.
We hope this doesn't deter you from running with us in the future,
and hopefully, we'll see you on the app soon. :)
Warm Regards
Team Dunzo
Delay in delivery : Multiple partners
• We're terribly sorry for taking so long on your task yesterday. Please
allow us a chance to explain.
We know that the location was less than 3kms away and yet, we
took over an hour to deliver. Our partner who was first assigned to
this task faced an error on his app. Hence, he left the outlet
because his app stopped working and we had to get another
partner on it, which took us some time.
This was a completely unforeseen event, for which we're sorry. We
hope this doesn't deter you from running with us in the future, and
hopefully, we'll see you on the app soon. :)
Regards
Team Dunzo
Delay in delivery : Delivered within 1
hour
• You mentioned on your task feedback that we
took too long on your task yesterday, but we
assure you that we ran it as fast as we could and
to the best of our abilities, within the hour.
We don't think we could've run it faster than this.
Hope you understand that and we see you on the
app soon.
Warm Regards,
Team Dunzo
Courier task : Status check
• All control is lost after the courier is handed over to the agency, tarang.
We can only take it to the outlet, specify what needs to be done(express
or normal), and that's that. We have no control over the package after
that.
They give us the receipt, give us an estimate of when it'll reach, and our
part ends there. If there is a delay from the agency's end, we will not be
able to do anything at all. The best we could do is track the courier, or call
them to ask the status.
We apologize for this experience, and they should have informed us if
there was a delay, but we are equally helpless here :/
We hope you understand :)
Regards
Team Dunzo
App update issue
• Hi,
We're sorry that you're facing this issue.
You can download the latest app from the play
store. If you have downloaded the latest version
and the issue still persists, clearing the app's
cache and restarting the app should ideally fix the
issue.
Regards,
Team Dunzo
App download outside india
• Hey,
Unfortunately, you will not be able to download the app if the
Country set in your play store/app store is not India. We request
you to change the country in play store settings to a place in India
and then try downloading the app.

• Do let us know if we can help you with anything else.



Regards
• Team Dunzo

App kill for Android
• Please follow the below steps to kill the app in the background :
1. Launch the recent applications menu. How you get to this menu will vary a bit from device to device. On the LG
G5, for example, you tap the square button to get to recent apps, while on the Galaxy S8 the icon looks like two 90
degree-angles.
2. Find the application(s) you want to close on the list by scrolling up from the bottom.
3. Tap and hold on the application and swipe it to the right. This should kill the process from running and free up
some RAM. If you want to close everything, press the "Clear All" button if its available to you.
4. Navigate to the Apps tab in settings if your phone’s still running slow. On Samsung phones, this menu is called
"Application Manager." On LG phones, go to Settings > General > Apps.
5. Go to the "All apps" tab, scroll to the application(s) that’s running, and click on it.
6. Tap "Force Stop" to kill the process for good.

• Do let us know if you face any issues post trying these steps.

App kill for iOS
• Hi,

• Please follow the below steps to kill the app in the background if you are using an iPhone 8 or earlier device

• 1. Double-click the Home button. This is the round button on your iPhone which you use to go to the home screen.

• 2. You will now see all the apps currently running in the background on your phone. Scroll left to find the 'Dunzo' app if it is not the first app you see.

• 3. Swipe up on the app's preview to close the app.


• If you are using an iPhone X, please follow these steps


• 1. From the Home screen, swipe up and pause.

• 2. Firmly touch and hold the app, then tap . You can also swipe up to close the app as soon as you see .

• Do let us know if we can help you with anything else.


• Warm Regards,
• Team Dunzo

Charged for a task that was not
completed : Payment error
• Hello #u,
We're terribly sorry you were charged for a task which was not completed on April 22nd. Yes, we know we're a little late but we figured better late
than never. Please allow us a chance to explain what happened here.
Since you haven't used dunzo very regularly, we require you to make the payment for your task before our partner picks up your order. We assure
you that this is for your first few runs only and that too only because we have been scorned a few times.
As we did not receive the payment at our end, we had to abort the task. The payment was received only 3 hours later. Once we received the
payment, we closed the task, not realizing that the order wasn't delivered.
You raised another task with similar details because the previous order hadn't been delivered, and we sent a payment card again because we didn't
realize it was a continuation of your previous task. Hence, we consistently asked you to settle the amount even though it had already been settled in
the previous task.
As a team, we apologize for being impertinent on chat and for this miss. We are still learning to fix the payment flow for new users, and we will
ensure that this won't repeat in the future. We've also initiated a refund for your task right away.
We do hope you give our platform another chance and allow us to run a task for you. Would just like a chance to right this wrong.
Warm Regards,
Team Dunzo


Change email id
• Hi,

• Thanks for writing to us.


You can change the email id in the app by logging in to the app again.
Please log out from the app by clearing the app cache. When you are
logging again, a page appears to enter your name and email id. The email
id can be changed accordingly.
Please do let us know if you need any further assistance on this.

• Warm Regards,
• Team Dunzo
Change/ Save address
• Posting the steps.
1. Under the profile section you will be able to see "Locations"
2. Tap it to see your saved locations - Tap the pencil icon for the location
you want to edit
3. You should see a full screen view with the location details - Please tap
the "Edit Details" - green option
4. Should show you all the text details for the location
5. On the top right you should be able to see the three dots. Do tap that.
Its hidden and bad UI from us. Will fix it in forthcoming updates. The
"delete" option resides there.
Next time when you start a task, for the same location, we will ask for all
details, and you can save the location pointer and the rest of the details
correctly.
Thanks for being patient with the explanation. Hope this resolves it.
Change/ Save address
• Posting the steps.
1. Under the profile section you will be able to see "Locations"
2. Tap it to see your saved locations - Tap the pencil icon for the location
you want to edit
3. You should see a full screen view with the location details - Please tap
the "Edit Details" - green option
4. Should show you all the text details for the location
5. On the top right you should be able to see the three dots. Do tap that.
Its hidden and bad UI from us. Will fix it in forthcoming updates. The
"delete" option resides there.
Next time when you start a task, for the same location, we will ask for all
details, and you can save the location pointer and the rest of the details
correctly.
Thanks for being patient with the explanation. Hope this resolves it.
Charged for a task that was not
completed : Payment error
• Hello #u,
We're terribly sorry you were charged for a task which was not completed on April 22nd. Yes, we know we're a
little late but we figured better late than never. Please allow us a chance to explain what happened here.
Since you haven't used dunzo very regularly, we require you to make the payment for your task before our partner
picks up your order. We assure you that this is for your first few runs only and that too only because we have been
scorned a few times.
As we did not receive the payment at our end, we had to abort the task. The payment was received only 3 hours
later. Once we received the payment, we closed the task, not realizing that the order wasn't delivered.
You raised another task with similar details because the previous order hadn't been delivered, and we sent a
payment card again because we didn't realize it was a continuation of your previous task. Hence, we consistently
asked you to settle the amount even though it had already been settled in the previous task.
As a team, we apologize for being impertinent on chat and for this miss. We are still learning to fix the payment
flow for new users, and we will ensure that this won't repeat in the future. We've also initiated a refund for your
task right away.
We do hope you give our platform another chance and allow us to run a task for you. Would just like a chance to
right this wrong.
Warm Regards,
Team Dunzo