Professional Documents
Culture Documents
Marketed?
Three Components to market Service Company
1. People
2. Physical Evidence
3. Process
Establishment
The company was founded in 1982 as a joint venture .
67%
Essor group
Asim Ghosh-12%
Hutchison A.Singh and other companies
Essor (Minority)
Indian
Company
Products
• Prepaid
• Postpaid
• I-Phone 3G
• Magic box Handset
• World Calling Cards
• Gulf Calling Cards
• Vodafone PCO
Services
• Innovative distribution
• Customer service
Differentiation
Cost Advantage
Continuous Improvement
BRANDING
• Brand image
• ZooZoos
• Average revenue
• Recall
PRODUCT LIFE CYCLE
• Introduction stage
• Growth stage
• Maturity stage
• Decline stage
Market Strategy of
Vodafone
1.Product –led
OBJECTIVES
Service; 20.00%
Customer care; 4.00%
Network; 66.00%
Which payment scheme are you using?
Post-Paid; 24.00%
Pre-Paid; 76.00%
If the company stops giving offers/schemes, would
you switch to other service provider?
No; 20.00%
Yes; 80.00%
Do you use Vodafone handset?
No; 80.01%
The Vodafone customer care services are very
helpful.
agree; 56.66%
Have you ever felt that you have cheated or
dissatisfied by any of the following services?
Yes; 33.00%
No; 67.00%
Rate the overall Vodafone service on scale.
Good ; 20.00%