Who are the Quality Gurus?


Dr. Edward W. Deming (management philosophy and systems) 

Dr. W. Edwards Deming: (1900-1993) is (1900considered as the Father of Modern Quality ³To achieve the highest level of performance requires more than a good philosophy ± the organization must change its behavior and adopt new ways of doing business.´

Dr. Edward W. Deming (management philosophy and systems)
His Management by Positive Co-operation talks about the CoNew Climate (organizational culture) which consists of three elements. Joy in Work, Innovation, and Co-operation. CoIntroduced the systematic approach to problem solving, the Plan-Do-Check-Act (PDCA) Plan-Do-CheckDeming's approach were amply summed up in his famous 14 Points.


such as the following Seven Deadly Diseases.DEMING'S SEVEN DEADLY DISEASES Deming believed that traditional management practices. . significantly contributed to the American quality crisis.

DEMING'S SEVEN DEADLY DISEASES 1. Lack of constancy of purpose to plan and deliver products and services that will help a company survive in the long term. .

. and other types of reactive management. fear of takeovers. worry about quarterly dividends.DEMING'S SEVEN DEADLY DISEASES 2. Emphasis on short-term shortprofits caused by shortshortterm thinking (which is just the opposite of constancy of purpose).

merit ratings) that promote fear and stimulate unnecessary competition among employees. . annual reviews.. Performance appraisals (i.e.DEMING'S SEVEN DEADLY DISEASES 3.

which promotes short-term shortthinking. job hopping). Mobility of management (i.. .e.DEMING'S SEVEN DEADLY DISEASES 4.

. and the increase in overall quality and productivity that comes from quality improvement upstream. such as the effect of happy and unhappy customers on sales.DEMING'S SEVEN DEADLY DISEASES 5. Management by use of visible figures without concern about other data.

which now have been acknowledged as excessive by federal and state governments.DEMING'S SEVEN DEADLY DISEASES 6. . as well as industries themselves. Excessive medical costs.

.DEMING'S SEVEN DEADLY DISEASES 7. Excessive costs of liability further increased by lawyers working on contingency fees.

Juran (quality trilogy) Juran developed his TQM philosophy around his "quality trilogy³ Quality planning: the process for preparing to meet the quality goals Quality control: the process for meeting quality goals through operations Quality improvement: the process for break through levels of performance . Joseph M.Dr.

reduced QC costs.The above illustrates how Juran's Trilogy drives control of processes. reduced operating costs. and the cyclical nature of the approach. .

and motivation to: -.Diagnose the causes -.Stimulate remedies Establish controls to hold the gains Quality Control Evaluate actual performance Compare actual performance to quality goals Act on the difference . training.Establish quality goals Juran's company-wide strategic 'Quality Planning Road Map' Identify the customers Determine the customers' needs Quality Develop product features which respond to the customers' needs Planning Develop processes that are able to produce the product features Establish quality controls Transfer the plans to the operating forces Prove the need Establish the infrastructure Identify the improvement projects Quality Establish project teams Improvement Provide the teams with resources.

P ili Cr sby f cts a c st f quality) ³Quality is Free". Best k i relati a Zero Defects. not just as goodness or elegance Quality is achieved through prevention not appraisal The quality performance standard is "zero defects´ Quality is measured by the price of non-conformance nonPrescribed quality teams consisting of department heads Adopts a human resources approach similar to Deming. st t ec cepts f Do It Right First time Presented his "4 Absolutes Of Quality" as the foundation of his approach "4 Quality as conformance to requirements.(z r Dr. in that worker input is valued & encouraged as central to quality improvement program .

It¶s not a gift. that quality is free . Crosby claimed that all quality improvement pay for themselves i. you will not spend money fixing them or doing them all over again. but it is free. Rig t t e First Ti e Quality is Free) ³Quality is free. What costs money are the un-quality things-all the actions unthingsthat involve not doing jobs right the first time´  If you do things right the first time.P ilip Cr sby (Zer Defect.e.

P ilip Cr sby (Zer Defect. his first mark in the field of quality His first book ³ Quality is Free´ has been credited with the beginning of Quality revolution in the United States and Europe . Rig t t e First Ti e Quality is Free) famous for founding the 'zero defects' concept .

Fredrick Wi sl Taylor Father of scientific management. a revolutionary movement that proposed the reduction of waste through careful study of work .

higher output. experimentation. clear goals and tasks. mutual help and support.Fredrick Wi sl Taylor Taylor¶s core values were the rule of quality. reason: improve quality. stress reduction and careful selection and development of people . training. labor management cooperation. higher wages. feedback. lower costs.

tools. to fit people to jobs both psychologically and physically and to let data and facts do the talking rather than prejudice or opinions.Fredrick Wi sl Taylor The first to present a systematic study of interactions among job requirements. methods and human skills. .

Walter Shewhart Brought together the disciplines of statistics . engineering and economics to become the Father of modern quality control Developed the control chart. a simple but highly effective tool to reduce variation in the manufacturing process .

e. use of statistical probability) His work was the forerunner of the Six Sigma approach ..Walter Shewhart He stressed that bringing a production process into a state of statistical control where there is only change ±cause variation and keeping it in control was necessary to predict future output and to manage process economically ( i.


Dr. company-wide quality) company- a Japanese quality control statistician Regarded as ³the father of the quality circle approach´ which involved ³building shop floor teams´. QCC. . Kaoru Ishikawa (simple tools.

analysis and problem solving commonly used as part of the TQM armory. These include: Pareto analysis Fishbone diagram (otherwise known as an Ishikawa diagram) Stratification Histograms Control Charts Scatter diagrams .Dr. Kaoru Ishikawa (simple tools. company-wide quality) company-  His legacy is more directly linked to hands on. practical techniques and promoted many of the tools and techniques of measurement. QCC.

QCC.Dr.The first step in quality is to know the needs of the customers . company-wide quality) company- Ishikawa¶s 11 Points 1. Kaoru Ishikawa (simple tools.Quality begins with education & ends with education 2.

Remove the root causes not the symptoms 4. company-wide quality) company- Ishikawa¶s 11 Points: 3. Quality control is the responsibility of all workers & all divisions . QCC.Dr. Kaoru Ishikawa (simple tools. The ideal state of quality control in when inspection is no longer necessary 4.

Put quality first and set your sight on long term objectives 8 Marketing is the entrance and exit of quality .Dr. QCC. Kaoru Ishikawa (simple tools. company-wide quality) company- Ishikawa¶s 11 Points: 6. Do not confuse the means with the objectives 7.

QCC. company-wide quality) company- Ishikawa¶s 11 Points: 9. Kaoru Ishikawa (simple tools. 95% of the problems in a company can be solved by seven tools of quality control 11.Dr.Top management must not show anger when facts are presented to subordinates 10. Data without dispersion information are false data .




Dr.com/sections/gurus/?article_id=noriaki_kano . Shigeo Shingo (1960) (Fool(Fool-proofing) Introduced the concept of Poka-yoke Poka³mistake proofing´ or ³fail-safing´ ³fail-safing´ Developed ³Source inspection system ³ or Just In Time (JIT) production http://www.mangurus.

com/ShopStrategies/ShopStrategies_Article. http://www.edu/~pnemetzmills/OMch11/OMFAC.cfm?ID=605 .html JIT production system ³ Lean Production´ http://www.ewu. or it carries adjustment to prevent the error from becoming a defect.A key part of source inspection is employed as an active part of production to identify errors before they become defects.thefabricator. This occurs at every stage of the process by monitoring potential error sources.cbpa. Error detection either stops production until the error is corrected.

Waste in Operations  Watching a machine run  Waiting for parts  Counting parts  Over production  Moving parts over long distance  Storing inventory  Looking for tool  Machine breakdowns  Rework .

1000ventures.html .com/business_guide/cs_efficiency_canon_ps.http://www.

Dr.the joy of working with sweat on the forehead ‡Sociality -.the joy of thinking ‡Physical activity -. Sees humanity as the essence of motivation. Endorses that human work should always include the following three components: ‡Creativity -.the joy of sharing pleasure and pain with colleagues . Yoshio Kondo (four steps for making creative and quality work) Emphasizes the interrelationship between quality and people.

See that people have a strong sense of responsibility towards their work.Book on Human Motivation . 1989) 1. Nurture ideas and bring them to fruition.A Key Factor for Management (Kondo. Give time for the creation of ideas.When giving work instruction.ideasandtraining.com/Motivation-Training. 2.html . 4. http://www.When clarify the true aims of the work. 1. 3.

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