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Kamal Panchal
MBA 2nd Sem
Change management

 Change management is an approach to shifting or

transitioning individuals, teams and organisations
from a current state to a desired future state.

 Change management is the process, tools and

techniques to manage the people side of change to
achieve the required business outcome.
Types or levels of change management

 Organizational change management

 Program change management
 Project change management
 Departmental & team management
 Organizational change management -
It is the practice of managing enterprise changes such as mergers &
acquisitions, restructuring, process changes and culture transitions.

 Program change management –

program change management tackles change at the program level.
Program change management control changes to an ongoing
portfolio of projects to ensure that overall program goals are met.
 Project change management
Project change management is the controlled integration of change
into every phase of a project. Changes are evaluated for cost ,
quality, risk and benefit.
Changes are either rejected or incorporated into the project.

 Departmental & team management

Departments and teams that are faced with an environment of
constant change often develop their own change management
Its Focus may be to improve the success rate of changes.
Forces for change

External forces :
New technologies
New equipments
Competitive laws and regulations
social and political change
Business cycle, etc.
Internal forces :
Leadership change
New product
Employee attitude
Job restructuring
Compensation and benefits ,etc.
Change management process

Change management process contain following three

phases :
Phase 1 – preparing for change
Phase 2 – managing change
Phase 3 – reinforcing change
Importance of change management for the

 The organization can respond faster to customer demands.

 Helps to align exiting resources within the organization.
 Change management allows the organization to assess the overall
impact of change.
 Change can be implemented without negatively effecting the day
to day running of business.
 Organizational effectiveness and efficiency is maintained.
 Time needed to implement the change is reduced.
 The possibility of unsuccessful change is reduced.
 Employee performance is increased when staff feel supported and
understand the change process.
 Increased customer service and effective service to clients from
the confident and knowledgeable employees.
 Increased return on investment (ROI)
 Creates an opportunity for the development of “best practices”,
leadership development, and team development.