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Welcoming guests and taking

food and beverage orders

LO3. PRESENT
AND SERVE FOOD
AND BEVERAGE
ORDERS TO
GUEST
Trainer CHRISTIAN B. GERVACIO
Facilitator: JOSEPHINE F.
FABALES
INFORMATION SHEET 5.3-1
Types of Breakfast:
American Breakfast,
Filipino Breakfast and
Continental Breakfast
INTRODUCTION
 Breakfast is the first meal of a day, most often
eaten in the early morning before undertaking
the day's work. There are many different types of
breakfast eaten all around the world. In different
countries, different breakfasts are consumed.
Here are some various types of breakfasts I have
chosen to write about;
AMERICAN BREAKFAST

 Breakfast that includes most or all of the following: two


eggs (fried or poached), sliced bacon or sausages, sliced
bread or toast with jam/jelly/butter, pancakes with syrup,
cornflakes or other cereal, coffee/tea, orange/grapefruit
juice. As far as the United States is concerned, a typical
American breakfast would comprise mainly of hot fuel
foods, which means they are foods high in carbohydrates,
vitamin and mineral content.
FILIPINO BREAKFAST
 Filipinos love breakfast with rice. The majority of the
dishes consist of the "silogs". For example, "Tapsilog" is
fried beef, fried rice, and fried egg sunny side up. The "tap"
is "tapa" meaning thin slice of fried beef. The "si" is
"sinangag" meaning fried rice. The "log" is "itlog" meaning
egg (fried). Combining the three words, becomes "tapsilog".
Another healthy and inexpensive pinoy breakfast dish is
the "tortang talong" or the egg omelettes.
CONTINENTAL BREAKFAST
 A hotel breakfast that may include sliced bread with
butter/jam/honey, cheese, meat, croissants, pastries, rolls,
fruit juice and various hot beverages. It is served commonly
in the continental Europe, North America, and elsewhere,
as opposed to the English breakfast served commonly in
the UK. A continental breakfast is breakfast that consists
of food such as bread, butter, jam, and a hot drink. There is
no cooked food.
INFORMATION SHEET
5.3-2

Facilitator: JOSEPHINE F.
FABALES
Introduction
The room service unit is tasked to
attent the delivery of food and
beverage orders to the guestrooms.
Consist of “a la carte” items which
are posted right in each guestroom as
reference for the guest in making
selection and it is individually price
dishes. Ordered are usually done
through telephone calls.
Facilitator: JOSEPHINE F.
FABALES
Room Service Procedure
1. Double check mis-in place and
the food/ beverage order before
they are delivered to the guest.
Make sure the tray/ trolley has
a complete set-up.

2. Knock gently or activate the


door bell when entering the room
then announce “room service”
never enter unless you are told to
come in.

3. Serve all hot foods hot.

Facilitator: JOSEPHINE F.
FABALES
4. Hold equipment properly

5. Set up the food of the guest; offer to


set up the table for the guest and
when serving the food present the
name of order.

6. Be generous in offering services

7. Asked guest if there is anything they


want to add .

8. Never forget the bill. Thanks the


guest upon receiving payments and
wish him a pleasant meal.

9. If the guest wishes’ to charge his


bill, don’t forget to ask him to sign the
bill charge.
Delivering the food order in
the guestroom

Prepare the breakfast order of the guest and place


properly on the tray/trolley together with the following:
 Water pitcher ( optional)
 Cutlery
 Table napkin
 Water goblet
 Condiments
 Bill jacket with the bill
 Glass cover or coaster
 Food cover
 Butter dish for bread
 Coffee condiments for coffee
 Placemat
Facilitator: JOSEPHINE F.
FABALES
Sequence in delivering the food and beverage order in the
guestroom

Deliver the breakfast to the room and execute the


carrying techniques of tray.
Knock the door three times (3x) in modulated voice
saying “ Room service" or active the door bell.

(Once the guest opens the door )


“ Good morning Sir/ Ma’am , I am ________ your
room service attendant, I am here to deliver your
food, are __________ (name of guest and room
number ) may I come in?
Where would you like me to set up your breakfast?
( If the guest tells you to leave it in the table, present
the food).
“ May I present the food to you Sir/ Ma’am? This is
your,_________etc….”
(Present the bill) “ May I Present the bill?”
( Charge) “ I want you to sign to affix your
signature”.
“Excuse me Sir/ Ma’am at what time would
you like me to come back to clear your
soiled dishes?”

“ Alright Sir/ Ma’am, is there anything


else you need?”
(if none) “If you need anything don’t
hesitate to call room service, enjoy your
meal and have a nice day.”
Facilitator: JOSEPHINE F.
FABALES