Interpersonal communication at

workplace
• Work place is where our higher needs, need
for self-esteem and self-actualisaton get
fulfilled, the most.
• If the lower level needs are not appropriately
satisfied, it hinders your progress, gets you
stagnated and makes your higher needs
unfulfilled.
• Effective communication empowers you to
influence others.

• Your capacity to communicate is often seen as

an indicator of your ability and intelligence.
• Everyone manages emotion, communication
and conflict from habit – patterns and styles
developed early in life and over time.

• 80% of problems in the workplace are

communication related
Remember, the only person you can ever
really control or change is yourself.
 Communication styles
• Communication style can be of 3 types

Communication style

Passive Assertive Aggressive

 • Passive Communication -
Violating your own rights.
• If I say no then I may upset someone, I wi
. ll be responsible for upsetting them”

• Aggressive Communication - Violating

other’s rights.
Superiority is maintained by putting others
down.
• “I’ll get you before you have a chance of
getting me”
 Assertiveness
A way of communicating our feelings,
thoughts, and beliefs in an open, honest
manner without violating the rights of
others
• The appropriate style of communication in a
workplace is

ASSERTIVE
 Assertiveness in workplace
• Projecting Confidence
• Speak slowly and clearly
• Be honest with yourself about what you want.
• Don't expect people to read your mind
• Take responsibility for your own problems.
• Stop trying to please everybody
• Say what's on your mind. But still be kind
• Learn to say no.
• Use "I" statements.
• Be assertive without being aggressive
• Try not to act superior to others when being
assertive.
• Assertiveness and Professionalism are closely
related.

Assertiveness Professionalism
• Without professionalism, it is difficult to get
the higher needs fulfilled.
 What is professionalism
• Professionalism is the conduct, aims, or
qualities that characterize or mark a
profession.

A profession isn’t just what you do, it’s who

you are
Professionalism goes a long way in establishing
a good working relationship with colleagues
and management.
 Professionalism means
• Specialized Knowledge
• Competency
• Commitment
• Respect
• Communication
• Self-disclosure
• Ethical behaviors
• Proper attire
• Etiquette with Administrators
– Respect
– Communication
– Maintain an appropriate relationship
• Etiquette with Parents
– Topics
– Respect
– Timing/place
 Lack of professionalism results in

• The progress hampered

• Excessive inter-personal issues
• Professional growth hindered
• Demotivation to work
Gossips
• Any talk about a person in his/her absence
that will reduce his/her creditability/likability.

• It damages the trustworthiness and integrity

of a person. It worsens conflicts.
 Stay away from gossips by…

• Keeping yourself busy

• Breaking the chain
• Caring the least about the information
• Changing the topic
• Giving diplomatic answers.
 Qualities of a special educator
• Simplicity
• Empathy
• Patience
• Creativity
• Observant
• Realistic
• Warm and nurturant
• Child advocacy
• Commitment
SCENARIOS
What did you learn?
THANK YOU