Dress Attire Do s  Dress nicely.  Formal business meetings:  Men----dark colored conservative business suits  Women----elegant business suits or dresses  Less formal meetings:  Men---sports coat without a tie  Women---smart casual clothes Don'ts  Sneakers or shorts unless some casual occasion e.g. barbecue .

.  Place knife and fork closely together next to plate if done with eating  Put napkin on lap upon being seated  Be adaptable with table manners  If dinner at house.Dining etiquette Don'ts Dos  Arrive on time  Cut bread rolls  Cross knife and fork on plate  Leave food on plate when if still eating done with eating. offer to help the hostess with the preparation or clearing up after a meal is served.

Business meeting etiquette Dos  Give a gift to business associates.  Use titles and last names when talking to associates  Schedule meetings two weeks in advance  Include delivery dates in contracts  Use Ja for yes Don ts  Rush negotiations  Use slang or bad language in a business meeting  Be late!  Interrupt a South African while they are speaking .

 Send a thank you note. wine. whiskey.  Two birthdays . . right hand to give or receive a present.21 and 40 are often celebrated with a large party in which a lavish gift is to be given. a souvenir from hometown.  Give gifts such as cigars. or flowers.  Use either both hands or  Use left hand to open a gift.Gift giving and Accepting gifts Donts Dos  Open gift immediately.

Don'ts  Touch someone's arm or stand too close to someone  Yawn without covering mouth etc.Body Gestures Dos  Hands and arms at sides when standing or loosely folded on lap when sitting. .  Put hands in pockets.

Contd .  Directions are sometimes given with the chin or head  The middle finger represents friendliness  A thumbs up sign for approval  A smile perceived to be positive .

.  Some women merely nod their head or greet each other with a kiss on the cheek.Greetings  Greeting styles depend upon the ethnic heritage of the person being met.  Shake hands upon meeting someone while maintaining eye contact and smiling.

 People from Cape Town:  Place importance on family ties.Values  Traditional Afrikaans cultures:  extended family as important as nuclear family.  English-speaking white community :  more emphasis on the nuclear family. long-term friendships and social standing .  People from Johannesburg:  carry more materialistic values.

.Contd  Transactional and don t require establishing long- standing personal relationships before conducting business.  In order to maintain harmonious working relationships they avoid confrontations.  Networking and relationship building are crucial for long-term business success.

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