Professional Documents
Culture Documents
• Introduction to communication……..Anasuya
• What is effective communication?.............Swati
• Uses of effective Communication …. Swati
• 7 Cs of communication………………..Durgesh
• Barriers of effective communication ….. Vishal
• Activity …. Anasuya
• What is listening……..Siddesh
• Stages of listening……..Siddesh
• Relationship between speaking and Listening…………..Durgesh
• Importance of Effective Listening……Ruksar
• Techniques of Effective Listening …….Ruksar
• Path of good of communication ……..Anasuya
• Conclusion ……….. Anasuya
What is communication
receiver sender
Meaning-
Effective Communication is a two way process – sending the right message
and to the right person.
It is important to know the psychology of the people you are interacting
with for communication to be effective.
For communication to be effective it is necessary to know the circumstances
of the counter entity.
Effective communication includes all the aspects of visual, auditory and
kinaesthetic language to appeal the listener.
Definition-
“Effective communication is the communication which produces intended
or desired result”
Uses of effective communication
•It enables us to solve the differences, build trust and respect in the
organization.
1. Completeness
2. Conciseness
3. Consideration
4. Clarity
5. Concreteness
6. Courtesy
7. Correctness.
Completeness
`
•The information conveyed in the message should be complete for the
communication to be effective.
•The sender must take into consideration the receiver‟s mind set and convey the
message accordingly.
•It is the same as give respect and then expect the same.
Responding
Barriers
Over coming the barriers of
effective communication
Connecting with
The audience
Summarizing Simple
what has been said Words
Checking
Seeking Cultural
for understanding
Participation Sensitivity
L ET 'S EXPERIENCE
What is listening ?
• Hearing
• Focusing on the message not the person
• Comprehending and interpreting
• Analyzing and Evaluating
• Responding
• Remembering
Co-relation between Listening and
Speaking
50%
45%
45%
40%
35%
30%
30%
25%
20%
16%
15%
10% 9%
5%
0%
Writing Reading Speaking Listening
What we are taught….
50%
45%
45%
40%
35%
30%
30%
25%
20%
16%
15%
9%
10%
5%
0%
W riting Reading Speaking Listening
Importance of listening
QUESTION
Challenge speaker to
think further, clarifying
both your and their
understanding, however
suspend judgement
Path for good communication
Listen to
Understand
Understand
Repeat before
speaking
Seek
understanding Speak to be
before understood
proceeding
Conclusion