E commerce

Presented
By Pradeep Singh
What is e commerce?
e commerce is enabling or achieving
your business objectives by using
information technology to
transform your business processes.
 What is e commerce?
(a new definition)
“A modern business
methodology ... to cut costs while
improving the quality of goods
and services and increasing the
speed of service delivery.”
 E commerce
ecommerce is more then just an
online shop selling goods….
Businesses make huge savings by
more efficient interaction with
their suppliers or buyers.
 E commerce
Production
Advertising
Sales
Distribution
Via telecom networks
New worlds of e commerce
Business opportunities
efficient channel & large market
Customer opportunities
choice & convenience
Business challenges
customer attention & customer loyalty
Customer challenges
finding relevant stuff ,trust & privacy
 Instruments for
conducting e-commerce
Telecommunications
For eg.-phone,fax,television,radio &
internet
Payment System
For eg.-electronic cash, plastic cards
 Where does
e commerce begin?
E-commerce, whether indirect or direct,
is a layer above the actual infrastructure.
It can consist of any range of activities
unique to the needs or demands of
specific consumer or user groups.
E.g., On-line business activities
E.g., On-line information sources
 How can e commerce
be used?
Community based service:
Payment of utility bills, traffic fines,
donations to charity etc.
Shopping:
Buying and selling goods and services
Communication:
E-mail, Net telephony products can be
commerce-enabled and serviced via the Net.
 The elements of
e commerce
Business to business (B2B)
Automating supply
increasing business efficiency
Business to Consumer (B2C)
Retail Sales
Customer Support
Consumer to Consumer (C2C)
Online Auctions
The process of e commerce
 Attract customers
Advertising, marketing
 Interact with customers
Catalog, negotiation
 Handle and manage orders
Order capture,Payment,Transaction & Fulfillment
(physical good, service good, digital good)
 React to customer inquiries
Customer service
Order tracking
Advantage of e commerce
Increased sales
Reach narrow market segments in
geographically dispersed locations
Create virtual communities
Decreased costs
Handling of sales inquiries
Providing price quotes
Determining product availability
Disadvantage of e commerce
Loss of ability to inspect products
from remote locations
Rapid developing pace of underlying
technologies
Difficult to calculate return on
investment
Cultural and legal impediments
E commerce technologies
Internet
Mobile technologies
Web architecture
Data exchange
Multimedia
Search engines
Data mining
Intelligent agents
Access security
Payment systems
 E commerce risks
Customer's risks
 Stolen credentials or password
 Dishonest merchant
 Disputes over transaction
 Inappropriate use of transaction details

Merchant’s risk
 Forged or copied instruments
 Disputed charges
 Insufficient funds in customer’s account
 Unauthorized redistribution of purchased items
Thanks for
your attention

By
Pradeep Singh