COMMUNICATION

AT WORKPL ACE
B Y: D E S I K A RT I K A S A R I
 What is
What is Communication? Communication at
Work place?

Communication is Workplace is a
an exchange of physical, concrete
feelings, ideas, thing, that is
and information, tangible and actually
whether by holds people,
speaking, writing, relationships and
signals, or goals.
behaviors.
Workplace communication involves speaking, listening,
observing and the ability to understand verbal and
nonverbal meanings in the communication process.

According to the National Communication

Association(NCA),
75% of a person’s day is spent communicating in some
way.

This is one of the reasons that effective

communication skills are critical as the outcome of
our communications affect all aspects of our lives.

Our success, professional and personal, depends on it.

When does it happen ?

When a person sends or receives information, ideas

and feelings with others not only by using spoken
or written communication but also nonverbal
communication.
 Communication is not one way
It is important to remember that communication with an
employee is not a matter of one sender and one receiver, but rather
an exchange in which you and your employee are both sender and
receiver.
This means that for real communication to take place, there
must be interaction, with each player participating.
WHY DO WE COMMUNICATE?
We communicate with ourselves and other people to fill current inner tensions, or needs.
The six current needs we each try to fill are...
– To feel respected by self and others; and...
– To give or get credible information; and/or ...
– to cause or prevent inner and/or interpersonal change
– To vent - i.E. To feel deeply understood and accepted (Vs. To get "fixed"); and/or...
– To create excitement (reduce numbness or boredom); And/or...
– To avoid something uncomfortable, like silence or a Confrontation
Communication is more than information!

Communication is more than merely keeping the

employees updated as to what maybe going on in your
organization or in the company at large. To do that, all you
need is an e-mail message and a computer.
Real communication is far more than a few words strung
together and delivered to your employees.
IS IT POSSIBLE TO NOT COMMUNICATE???

NO, That's because communication does not involve just

words, but it also is related to behavior, and unless one is
dead, one always "behaves". Even staying still is a behavior.
Silence communicates. Our bodies communicate non-verbally.
So, so long as there is life there is communication, even if the
person is intentionally trying to cease all communication.
 Sender Noise

Start with a meaning/

message to send Receiver
Communication
message Channels Receive message
Encode Report/Phone/
Meeting/Computer Decode and
Convert to
Meaning
Send message
Respond
Feedback
Interact with
feedback
 Communication Types
• Intrapersonal Communication: It is the thinking that precedes the communication
or the communication with self. It includes the internal voice, retrieval and storage
of information, and problem solving.
• Interpersonal Communication: It happens when two people or more communicate
in an informal way to exchange information or build relationships.
• Public Communication: In group communication, the message is sent from one
person (speaker) to a group of people (listeners). This type is called lectures.
• Mass Media Communication: It happens through electronic means such as radio,
TV, Internet and books. (little or no feedback or interaction)
• Intercultural Communication: Culture is the collection of values, habits and verbal
& nonverbal coding that a group of people have in common. This communication
happens when one person or more communicates with another from different
culture.
 In the Digital Age, most communication passes through some
technology before reaching correspondents. In many cases,
technology enhances communication, allowing people to reach one
another regardless of time or space. However, technology is not
infallible, and often, it is to blame for failures of communication.
Everyone has endured unsent emails, terminated calls, internet
outages, and similar disruptions of the technology we rely on to
communicate. In the workplace, when technology downtime occurs,
employees cannot communicate in the manners they are accustomed
to. Rather than seeking other means of sending messages, most will
wait until their tech is back online. Unfortunately, this leaves hours of
no communication, during which clients, contractors, co-workers, and
others are disconnected and confused.
How to solve the problem?

The best way to prevent this source of communication

problems is to maintain reliable technology services. For
example, Cisco Unified Communications Solutions is
committed to reducing downtime with better tools and
more accessible service. Additionally, you should have an
appropriate response plan to help your workers remain
productive and connected even during a technology
outage. This plan should address both internal and
external communications, as both are necessary for the
proper functioning of a business.
THANK YOU