Groups, Interpersonal Relationships & Communication

Definition of Group
‡ A collection of two or more individuals, interacting and interdependent, who have come together to achieve a common objective/s.

CHARACTERISTICS OF GROUP The important characteristics of groups are as follows: ‡ Social interaction ‡ Stability ‡ Common interests or goals ‡ Recognition as being a group .

Informal ‡ The informal groups. b. . in contrast.Types of Groups a. Formal ‡ Formal groups are deliberately created by the organization in order to help the organizational members achieve some of the important the organizational goals. develop rather spontaneously among an organization¶s members without any direction from the organizational authorities.

GROUP DECISION-MAKING ‡ The most common form of group decision making takes place in interacting groups. In these groups. members meet face-to-face and rely on both verbal and nonverbal interaction to communicate with each other. .

Advantages/Disadvantages .

Group Decision Making Techniques .

Group Processes ‡ ‡ ‡ ‡ ‡ ‡ ‡ Joining groups Group development Roles Leadership Social loafing Group decision making Group polarization and µgroupthink¶ .

What is Interpersonal Relationship (IR)? .

Interpersonal Relationships affiliations social associations between two or more people connections .

face setting ‡ They can also be thought of as behaviours which assist progress towards achieving an objective .What are Interpersonal Skills? ‡ A set of behaviours which allow you to communicate effectively and unambiguously in a face-to.

This may mean being able to make and keep friendly relationships as well as being able to end relationships constructively . colleagues and others.‡ Interpersonal relationship skills help us to relate in positive ways with our family members.

Outstanding performance. 1. Self-awareness. Positive personal impact. 4. 2. Communication skills and Interpersonal competence . 6.Six success elements in Interpersonal Relations It takes a combination of the following to succeed in your career and life. 3. Self confidence. 5.

The Communication Process Sourc e Encodin g Chann el Feedback Decodin g Receive r .

Functions of Communication ‡ ‡ ‡ ‡ Control Motivation Emotional Expression Information .

Communication Fundamentals Direction: ‡ Downward ‡ Upward ‡ Crosswise Networks: ‡ Formal vs. Informal .

Key Communication Skills ‡ Listening Skills ‡ Feedback Skills ‡ Presentation skills .

Good communication has two basic components: 1. 2." . ‡ Knowing this is the first step toward good communication. You listen and try to understand. you encourage others to express what they are thinking and feeling. you end up feeling shortchanged or "dumped on. You express your own thoughts and feelings openly and directly: If you only listen to what other people are thinking or feeling and you don't express your own thoughts or feelings.Interpersonal Communications ‡ Most people want to be understood and accepted more than anything else in the world. You listen to and acknowledge other people's thoughts and feelings: Rather than showing that you only care about broadcasting your feelings and insisting that others agree with you.

Barriers to Effective Communication ‡ ‡ ‡ ‡ ‡ ‡ Noise Psychological Linguistic Fragmentation of Information Information Overload Goal Conflict .

‡ ‡ ‡ ‡ Poor Listening Impoliteness Filtering Socio-Cultural .


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