Professional Documents
Culture Documents
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Customer Value Proposition
Customer On-time On - Spec Intimacy Brand
Availability
Perspective
Product / Service Attributes Relationship Image
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Internal Operations Management Customer Management Innovation Proceses Regulatory and Social
Processes Proceses Proceeses
Perspective
- Supply - Selection - R&D
- Production - Acquisition
- Distribution - Retention
- Growth
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Human Capital
Information Capital
Learning and
Growth Organization Capital
Perspective
Culture Teamwork Alignment Leadership