Knowledge Management

organization.David Skyrme Management Training Institute 2 .What is Knowledge Management ? Knowledge Management is the systematic management of vital knowledge and its associated processes of creation. use and exploitation. . diffusion.

Stages from Data to Knowledge wisdom Management Training Institute 3 .

explicit Easily transferable . tacit Codifiable.Knowledge is Different Wisdom Knowledge Information Data Individual. judgmental Contextual.

What does KM entail Identify Acquire Manage Disseminate  Ensure right knowledge to right persons at right time and in right format Leverage existing Knowledge and potential of IT Make knowledge sharing a dominant culture Gain Competitive Advantage    Management Training Institute 5 .

Knowledge for Innovation “Creating and Converting” .Twin Thrusts of KM 1. Sharing existing knowledge “Knowing what you know” KM 2.

the wiser learn from others’ mistakes too Management Training Institute 7    . migration & brain-drain Innovate & lead change in the business Wise men learn from their own mistakes.Why KM ?  Not to reinvent the wheel : solution exists/ known somewhere in the organization Learn from past mistakes – ours or others Knowledge resource depletion. Reduction.

Knowledge Gap Change of e at R ha C ge n o Rate g arnin f Le Time The efficiency of a firm depends on how fast it bridges the gap between what it knows and what it needs to know 8 Management Training Institute Knowledge Gap .

but Integration of KM with rapidly advancing information technologies is new.Role of IT in KM   KM is not a new concept. Facilitator of information storage and sharing Support mechanism to the people in the organisation Management Training Institute 9   .

An Effective KM System…   Creates business value Focuses on both knowledge creation and knowledge application Does not aim to de-personalize knowledge Is a High-tech (IT). High-touch (HR) system   Management Training Institute 10 .

Knowledge Management Processes and Frameworks .

codified. but has not been documented or formally captured  Explicit Knowledge Written. or imbedded knowledge that has been transferred to workgroups or to the organization. Management Training Institute 12 .Types of Knowledge  Tacit Knowledge What a person knows.

Overlapping Factors of KM PEOPLE ORGANIZATIONAL PROCESSES TECHNOLOGY Management Training Institute 13 .

KM processes and infrastructure – the ‘process’ element of what needs to be put in place to make knowledge management happen Management Training Institute 14 .Elements of a Knowledge Management Strategy  People    Why people don’t want to share knowledge? The two big factors : culture and behaviour How do we make the changes?  Processes   Organisational processes and infrastructure – and whether they currently help or hinder KM.

Elements of a KM Strategy Management Training Institute 15 .

Leveraging on IT 7. Mature and multi-layered internal communication system 4. Benchmarking processes and systems within and outside the industry 6. Robust MIS 3. Informal meetings and contacts are regular feature of the organizational life Management Training Institute 16 . Seamless interface with suppliers and customers 5.KM – KEY FACILITATING FACTORS 1. Conducting regular internal surveys and audits 2.

Thank You .