Communication

Prepared by :

Gold Cat

DEFINITION: 

Communication is a process of transferring information from one entity to another. Communication processes are signsign-mediated interactions between at least two agents which share a repertoire of signs and semiotic rules. Communication is commonly defined as "the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs". Although there is such a thing as oneone-way communication, communication can be perceived better as a two-way process in which there is an exchange twoand progression of thoughts, feelings or ideas (energy) thoughts, towards a mutually accepted goal or direction (information). (information). 

Communication is a process whereby information is enclosed in a package and is channeled and imparted by a sender to a receiver via some medium . The receiver then decodes the message and gives the sender a feedback. All forms of communication require a sender, a message, and a receiver .

TYPES OF COMMUNICATION :
- Nonverbal communication
is the process of communicating through sending and receiving wordless messages Such messages can be communicated through gesture, gesture, body language or posture; facial expression and eye posture; clothing, contact, object communication such as clothing, hairstyles or even architecture, or symbols and infoarchitecture, infographics, graphics, as well as through an aggregate of the above, such as behavioral communication

-G. W. Porter divides non-verbal communication into four nonbroad categories: -Physical: This is the personal type of communication. It includes facial expressions, tone of voice, sense of touch, sense of smell, and body motions. -Aesthetic: This is the type of communication that takes place through creative expressions: playing instrumental music, dancing, painting and sculpturing. -Signs: This is the mechanical type of communication, which includes the use of signal flags, the 21-gun salute, horns, and 21sirens.

-Symbolic: This is the type of communication that makes use of religious, status, or ego-building symbols. egoStatic Features -Distance: The distance one stands from another frequently conveys a non-verbal message. In some noncultures it is a sign of attraction, while in others it may reflect status or the intensity of the exchange.

-Orientation: People may present themselves in various ways: face-toface-to-face, side-to-side, or even back-to-back. For side-toback-toexample, cooperating people are likely to sit side-by-side side-bywhile competitors frequently face one another. -Posture: Obviously one can be lying down, seated, or standing. These are not the elements of posture that convey

-Messages: Are we slouched or erect ? Are our legs crossed or our arms folded ? Such postures convey a degree of formality and the degree of relaxation in the communication exchange. -Physical Contact: Shaking hands, touching, holding, embracing, pushing, or patting on the back all convey messages. They reflect an element of intimacy or a feeling of (or lack of) attraction.

-Dynamic Features :
Facial Expressions : A smile, frown, raised eyebrow, yawn, and sneer all convey information. Facial expressions continually change during interaction and are monitored constantly by the recipient. There is evidence that the meaning of these expressions may be similar across cultures. Gestures : One of the most frequently observed, but least understood, cues is a hand movement. Most people use hand movements regularly when talking. While some gestures (e.g., a clenched fist) have universal meanings, most of the others are individually learned and idiosyncratic. Looking : A major feature of social communication is eye contact. It can convey emotion, signal when to talk or finish, or aversion. The frequency of contact may suggest either interest or boredom.

Physical Contact : Shaking hands, touching, holding, embracing, pushing, or patting on the back all convey messages. They reflect an element of intimacy or a feeling of (or lack of) attraction.

Visual communication :

Visual communication as the name suggests is communication through visual aid. It is the conveyance of ideas and information in forms that can be read or looked upon. Primarily associated with two dimensional images, it includes: signs, typography, drawing, signs, typography, drawing, graphic design, illustration, colour design, illustration, and electronic resources. It solely relies on vision. It is form of communication with visual effect. It explores the idea that a visual message with text has a greater power to inform, educate or persuade a person. It is communication by presenting information through visual form.

Oral Communication :
is a process whereby information is transferred from a sender to receiver usually by a verbal means but visual aid can support the process.. The receiver could be an individual person, a group of persons or even an audience. There are a few of oral communication types: discussion, speeches, presentations, etc.

Communication Modeling :
structured of model based on the following elements:
A message: what need to be communicated A messenger: the person who has something to communicate A receiver: the person who will receive the message Encoding: verbal and non-verbal convention of non-

communication Decoding: reading by the receiver of the encoding done by the messenger Channel: the means of communication feedback

Linear Communication Model Berol's Sender-Message-ChannelSender-Message-ChannelReceiver Model of Communication

Interactional Model of Communication

Transactional Model of Communication

Communication with in HIM department discussed to :
*Employees with in HIM department or employee to
employee communication ² occurs between employees with in the HIM department and throughout the organization .

*Employees with in the health care organization . *HIM department and physician ² regarding record
completion , release of information , continuity of patient care , and documentation .

*HIM department and other departments .
parties ² HIM often communicate with agents external to the organization , information should be released only according to application policy or state or federal law , communication should be clear , preferably in writing .

*HIM department personnel and outside agencies or

and there are :
-Written communication . - memo (memorandum) . - electronic communication ( E-mail ) . E-

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