The New Collaboration Experience Cisco Collaboration 2010 Launch

Product Overview Slide Deck
Updated – October 30, 2009

C97-563309-00

© 2009 Cisco Systems, Inc. All rights reserved.

Cisco Confidential

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Disclaimer
The Cisco products, services or features identified in this document may not yet be available or may not be available in all areas and may be subject to change without notice. Consult your local Cisco business contact for information on the products or services available in your area. You can find additional information via Cisco’s World Wide Web server at http://www.cisco.com. Actual performance and environmental costs of Cisco products will vary depending on individual customer configurations and conditions.

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Cisco Confidential

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Agenda
Overview of Cisco’s Collaboration Vision and Strategy Collaboration Announcement Highlights IP Communications – New Products and Updates Mobile Applications – New Products and Updates Customer Care – New Products and Updates Telepresence – New Products and Updates Conferencing – New Products and Updates Messaging – New Products and Updates Enterprise Social Software – New Products and Updates Collaboration, Services Programs, Tools, Pricing

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Inc. All rights reserved.Today’s Business Complexities Trends Global Value Chains Consumerization Information Overload Workforce Mobility Human Impact Harder to Build Trust Difficult to Know Who the Right Expert Is Information Sharing Among Companies Difficult Business Impact Product/Service Excellence: Missed Opportunities. Market Transitions Customer Intimacy: Slower Responsiveness to Customers Operations Excellence: Higher Costs C97-563309-00 © 2009 Cisco Systems. Cisco Confidential 4 .

Cisco Confidential One Documents 5 .Changing the Way We Work Collaborative Tools Text Voice. Video Social Networking Discussion Forums Wikis Email IM Blogs Contact Center Conferencing TelePresence Vmail Video on Demand Number of Stakeholders Many Unified Communications “Raising the productivity of employees whose jobs can't be automated is the next great performance challenge—and the stakes are high. Inc. All rights reserved.” McKinsey & Company. The 21st Century Organization C97-563309-00 © 2009 Cisco Systems.

Essential Elements of Collaboration From… Primarily single source Largely asynchronous Inside my organization Static and pre-defined networks You find information. interactive Dispersed teams. Inc. walled off To… Multiple sources. right people. All rights reserved. Cisco Confidential 6 . multiple applications Non real-time and real time. selective. multiple devices. right resource Inclusive. outside my organization Communities Dynamic teams Right time. fluid C97-563309-00 © 2009 Cisco Systems. people Inside the firewall.

Cisco Confidential 7 . Inc.Cisco Strategic Direction Interoperable. All rights reserved. Open Architecture Secure InterCompany Flexible Deployment Models Integrated Experience Video As a Transformative Element Enterprise Social Software C97-563309-00 © 2009 Cisco Systems.

Cisco Confidential 8 .Cisco Collaboration Portfolio IP Communications Mobile Applications Customer Care Telepresence Conferencing Messaging Enterprise Social Software C97-563309-00 © 2009 Cisco Systems. All rights reserved. Inc.

Cisco Collaboration Architecture Communication and Collaboration Applications Collaboration Services Conferencing Enterprise Social Software Messaging Presence Location Customer Care IP Communications Telepresence Content Mgmt Tagging Mobile Applications Session Mgmt Client Frameworks Policy and Security Management Infrastructure On-Premise C97-563309-00 Virtual Machines Network Storage Hybrid Cisco Confidential SaaS 9 © 2009 Cisco Systems. Inc. . All rights reserved.

devices or custom applications from Cisco or 3rd parties Delivered by cloud. All rights reserved. on premises and blended approaches C97-563309-00 © 2009 Cisco Systems. Cisco Confidential 10 .Delivering An Architectural Foundation For Sliding Scales of Deployment Communication and Collaboration Applications Collaboration Services Infrastructure Any end-user clients. Inc.

Cisco Confidential 11 . Inc. Session Management. Trusted Cloud Openness and Interoperability C97-563309-00 © 2009 Cisco Systems. Tagging Integrated Experience Intercompany. All rights reserved. Reliable Interactions Connect the Right People and Information Accelerate Team Performance Collaborate with Confidence Across Companies Maximize Your IT Investments Technical Differentiation Real-Time Voice and Video Leadership Context: Presence.Why Cisco? Business Value Build Trust with Rich.

Cisco W e b E x C o n f e r e n cei n g ity) b TelePres n Social ence §Node for MCS integrates w/ MeetingPlace audio a networking for h Directory t business W e b E x M e e t i n g Cae n t e r i n §Cisco §Web handoff fromdiPhone to PC v Pulse e o §SVC next gen video (Limited f §Widget for Nokia smartphones. powered by Jabber §Cisco Unified Communications Manager 8.0 s Social video §Outlook/ActiveSynch and AJAX t system ability §Cisco e §Cisco §On-premise/Cloud Calendar and archival §Cisco WebEx d Enterpri TelePres service Meeting se ence Center e Collabor WebEx Connect WebEx for m ation Engage §Jabber replaces AOL IM.3 i §IntercompUC softphone integration § (Limited l §W any Availabil .0 §Custom er Care as a Service §Cisco Unified Mobile Communicator for iPhone §Cisco §Any-to§Cisco §Cisco Show any WebEx WebEx and Cisco Node for Mail Share W e b E x M a i l MCS with TelePres §H ence HD SaaS-based email. Inc. Custom er Voice Portal. Availabil O f u ity) native app for BlackBerry f §One button TelePresence to WebEx l People and media search r o m t o Video & Content o Auto Tagging k Te l e P r e s e n c e IP Communications and Mobile Applications C97-563309-00 Customer Care Telepresence Cisco Confidential §Group / 1:1 meetings in multipurpose rooms Enterprise Conferencing i Messaging N e t w o r k C o l l a b o rP t i o n a © 2009 Cisco Systems.0 §Cisco Unified IP Phones 9900 and 8900 Series §Video enabled §Cisco Unified Contact Center Enterpri se.0 §Dual protocol: SIP/SIMPLE and XMPP. IM web client iPhone a Platform v1. Expres s.Collaboration Announcement Highlights Innovation in 2010 §Cisco Unified CM Session Management Edition §SIP trunking §Cisco Intercompany Media Engine §Business to business UC §Cisco Unified Presence 8. sSocial Software u h §Video search using multiple criteria p o 12 . BlackBerry support MeetingP o § Interoperlace 8. Expert Advisor 8. All rights reserved.

Inc. All rights reserved. All rights reserved. Inc. © 2009 Cisco Systems. Cisco Confidential Confidential Cisco 13 .IP Communications C97-563309-00 Presentation_ID © 2009 Cisco Systems.

0 Cisco Unified Communications Management Suite for 8. Inc.0 Cisco Unified Presence 8.What We’re Launching: IP Communications Product Names Cisco Unified Communications Manager 7.0 Cisco Unified Communications Manager Business Edition 7.0 Cisco Intercompany Media Engine Cisco Unified Communications Manager Session Management Edition Cisco Unified IP Phone 9900 Series and 8900 Series Cisco Unified IP Color Key Expansion Module Cisco Unified Video Camera Cisco IP Communicator 7. Phone Designer Cisco Unified Communications Manager Express/SRST 8. Click to Call.1(3) and 8.1(3) and 8. Cisco Confidential 14 .0(3) Cisco Unified Communications Widgets – Visual Voicemail.0 here – inside the table Product Names for Service Providers Cisco Hosted Unified Communications Services Cisco Unified Communications Express Services Interface Cisco Unified Communications Large Enterprise System C97-563309-00 © 2009 Cisco Systems. All rights reserved.

Inc. Cisco replacing § Deployment flexibility: virtualization  § Partner Benefits  C97-563309-00  15 . All rights reserved.Cisco Unified Communications Manager 8.0 § Introduce support for new collaboration solutions    Intercompany Media Engine Unified CM Session Management Edition Unified IP Phones 8900 and 9900 Series Phones § Improved end-user and administrator experience    Extension Mobility and RSVP cross-cluster Service Advertisement Framework Policy: external call control Unified Computing System support on B200 M1 Blade Improved system management: Analysis Manager Upgrade enhancements when Confidential © 2009 Cisco Systems.

7962G.0 § New Capabilities  Cost effective secure telecommuter solution  Support for VPN clients on IP phones 7942G.Cisco Unified Communications Manager Business Edition 8.0 and Unity Connection 8. All rights reserved. Cisco Confidential C97-563309-00 § Partner Benefits: 16 . 7965G and 7975G SCCP phones  Enhanced user experience with advanced messaging:  Automatically transcribe voice messages to text and notifications to SMS or SMTP clients Integrates Unified Communications Manager 8.0 releases  Foundational Support:  § Customer Benefits:   Lower TCO with improved administration and troubleshooting Lower CapEx for value-based customers © 2009 Cisco Systems. Inc. 7945G.

and Security Enhancements § Support for Unified IP Phone 6921/6941/6961 § SCCP/SIP endpoint support for IPv6 § Industry standard CTI interface for 3rd party call control § Logical Class of Restriction (LPCOR) partitioning § Dept. Cisco Confidential    Partner Benefits 17 C97-563309-00 . Inc.0  Endpoint.Cisco Unified Communications Manager Express 8. Application Integration. of Defense functionality:   New Capabilities Secure Device Support Multilevel precedence and preemption (MLPP)   Customer Benefits  Enhanced security built-in Ability to transform business processes via CTI interface with business applications Improved investment protection with increased capacity © 2009 Cisco Systems. All rights reserved.

Inc. All rights reserved.Cisco Intercompany Media Engine Makes Intercompany as easy as inner-company § Secure enterprise video telephony and high fidelity wideband audio across companies § Provide boundary-less communications to business partners § Effortless for users and administrators   Enterprise A PSTN Easy to use: self-learning Consistent user experience between organizations Internet § Secure. efficient network utilization with reduced costs   Efficient use of PSTN and SIP trunks Multiple levels of security plus spam blocking © 2009 Cisco Systems. Cisco Confidential Unified CM Enterprise B § C97-563309-00 18 .

Cisco Unified Communications Manager 8.0 & Cisco Enterprise Collaboration Platform Least cost routing Reduced system administrative overhead Easier migration to all-IP Onramp to up-sell IP Telephony and UC/Collaboration For Managed Service Providers. policy control communications Cisco Confidential  § Customer Benefits    § Partner Benefits   C97-563309-00 © 2009 Cisco Systems.0 Session Management Edition  ROI Through Collaboration Services Aggregation    § Key Capabilities Interconnection among PBXs Connect PBXs to carrier – SIP trunking Connect PBXs to wireless operator – mobility Interconnect PBXs to other businesses as well as social networking and Web apps – via Cisco Intercompany Media Engine. All rights reserved. Inc. 19 . Web 2.

Inc.0  Endpoint and Security Enhancements  § New Capabilities Support for Unified IP Phone 6921/6941/6961 Advertising on hold with 5 music-on-hold (MOH) streams Secure SIP SRST Support    Endpoint register with TLS Media via secure RTP SIP TNP endpoints   § Customer Benefits  Ability to stream advertising to on-hold customers Enhanced security built-in Improved investment protection with increased capacity   § Partner Benefits  New opportunity with value sensitive customers with the new Unified IP Phone 6900 Series © 2009 Cisco Systems. All rights reserved. Cisco Confidential C97-563309-00 20 .Cisco Unified Survivable Remote Site Telephony 8.

Inc.Cisco IP Communicator 7.0(3) Improved User Experience via Localization Enhancements and Headset Support  § New Capabilities  Language localizations with support for 17 languages Plug-and-play functionality integrated for Jabra USB headsets Reduced end-user ramp up time with additional language support Improved user experience with headsets that are easy to set up and use New opportunity in non English speaking countries and with multi-national organizations via expanded language support Now included as part of Cisco’s new eDelivery application to simplify license management © 2009 Cisco Systems. Cisco Confidential  § Customer Benefits   § Partner Benefits   C97-563309-00 21 . All rights reserved.

Inc.Unified Communications Widgets – Visual Voicemail 8. Cisco Confidential 22 .0 C97-563309-00 © 2009 Cisco Systems. All rights reserved.

0  New Enhancements for Click to Call in UC 8.) Silent install with Click to Call selectable application enablement Click to Call from a Tel-URI Streamline business communications with Click to Call applications Enhances value proposition for Unified IP desk phones § Flexible administrator deployment options  § Enhanced Click to Call mechanisms  § Customer Benefits:  § Partner Benefits:  § C97-563309-00 © 2009 Cisco Systems.Unified Communications Widgets – Click to Call 8. All rights reserved. Office.0 § Increased deployment options with enablement of Click to Call in   Citrix XenApp Virtual environments Latest Microsoft OS’s and Office Suite applications (Outlook. Cisco Confidential 23 . Inc. IE etc.

up sell opportunity to installed base Service opportunity VMWare and UCS support provides more deploymentInc. lowers TCO.Cisco Unified Communications Management Suite for 8.0 introduction Lower hardware cost and maintenance with VMWare on UCS Revenue opportunity for greenfield customers.0 with support for: New Cisco Unified IP Phones Cisco UC Integrations for MOC and Webex Connect Unified Computing System hardware support Simplifies system management. ensures quality of service Current release support at UC 8. All rights reserved.  Cisco Unified Operations Manager Continuous Monitoring and Fault Management § Customer Benefits   Cisco Unified Provisioning Manager Simplified Deployment and Configuration  § Partner Benefits  Cisco Unified Service Monitor Voice Quality Monitoring and Alerting   C97-563309-00 Cisco Unified Service Statistics Manager Historical Voice Reporting and Analysis 24 . potential cost options and Cisco Confidential © 2009 Cisco Systems.0  Simplifying Deployment and Ongoing Management   § Alignment with UC 8.

Webex Connect) Open APIs to presence-enable business processes Tightly integrated presence and EIM with Cisco UC telephony. mobility. 25 . & contact center solutions Provides architectural flexibility and choice of federations. Inc.Cisco Unified Presence 8.0  Dual Protocol. Business Edition. Open and Extensible Platform     § Key Platform Attributes Native SIP/SIMPLE and Jabber XMPP support Enhanced network-based presence Compliant & policy-based enterprise IM (EIM) Business to business and consumer presence and IM federations (inc. Standards-Based. and Professional Cisco Confidential Open XMPP clients     § Partner Benefits   Federations § Customer Benefits C97-563309-00 © 2009 Cisco Systems. standards and end-points Foundation for presence-enabled collaboration – including and beyond IM Presence enable existing Cisco Unified Communication investments with premise-based end-to-end Cisco solution Bundled with CUWL Standard. All rights reserved.

Inc. Cisco Confidential   C97-563309-00  26 . All rights reserved.Cisco Hosted Unified Communications Services  A Carrier-Class Hosted Unified Communications Platform  § Key Capabilities Devolved administration for distributed operation Multi-tenant virtualization Automated provisioning for rapid deployment Legacy connectivity for graceful migrations    § SP Partner Benefits  Pre-designed integrations lowers implementation costs and reduces time to revenue Operational efficiencies lowers management costs and increases margins Accelerates UC and collaboration service creation and deployment   § End User/Customer Benefits  Reduces capital expenditures Frees resources for core business functions Alleviates need for technical resources © 2009 Cisco Systems.

Cisco Unified CM Session Management Edition and VOSS Centralized provisioning and management Tiered administrative options Hierarchical aggregation: reliable. Cisco Confidential § Customer Benefits    § Partner Benefits   C97-563309-00 27 . All rights reserved. lowering expenses for ongoing management © 2009 Cisco Systems.Cisco Unified Communications Large Enterprise System § Reliable and Scalable Solution for Large and Complex Environments     Integration of Cisco Unified CM. scalable. modular Lower operating expenses Faster deployment time High scalability and availability Address large-scale managed UC requirements Enables efficient operations. Inc.

Cisco Confidential 28 .Cisco Unified Communications Express Services Interface   Enabling New Revenue with Minimal Operational Impact Soft Switch Application Server Enables SP Services To: 1)Deliver UC Services to Prem-Based Unified CME 2) Example Services: 1)Centralized Directory 2) UCX-SI SDK 3)Monitor & Control Call State for Unified CME end points 4) 3)Extension Mobility SIP Trunk Signal CTI Protocol Exchange 4) 5)Customer Care 6) 5)Dynamically Provision Unified CME w/ XML 7)Fixed Mobile Convergence 8) SCCP Unified CME w/UCX-SI RESULT: An Architecture for Delivering New. Inc. Revenue Generating UC Services with Increased Velocity C97-563309-00 © 2009 Cisco Systems. All rights reserved.

recyclable plastics) Enhanced user experience Faster decision making with video Lower TCO Greater competitive differentiation Expands sales and service opportunities    § Customer Benefits    § Partner Benefits   § § § C97-563309-00 © 2009 Cisco Systems. multi-party H. Inc.Cisco Unified IP Phone 9900 Series  Advanced Collaborative Media Endpoints     § Key Capabilities Elegant and intuitive ergonomic design Interactive. Cisco Confidential 29 .264 business video (camera) Vibrant high-resolution color displays USB and Bluetooth for added convenience and freedom Built-in Wi-Fi (IP Phone 9971 only) Premier audio with HD voice Earth-friendly (deep sleep option. All rights reserved.

All rights reserved. Cisco Confidential 30 .Cisco Unified IP Phone 8900 Series  Advanced Professional Media Endpoints       § Key Capabilities Elegant and intuitive ergonomic design Ten tri-color feature/session keys High-resolution (VGA) 5-inch color TFT display USB for flexible communications Premier audio with High-definition voice (HD voice) Earth-friendly enhancements Enhanced user experience Lower TCO Green Greater competitive differentiation Increased sales and service opportunities § Customer Benefits    § Partner Benefits   § § C97-563309-00 © 2009 Cisco Systems. Inc.

Cisco Unified IP Color Key Expansion Module  Added Scalability and Responsiveness      § Key Capabilities Thirty-six programmable line/feature keys per module Graphical backlit color LCD display with LCD labels Tri-color LED’s for call state Deep-sleep option for reduce power consumption Wall-mountable and choice of colors Increases responsiveness Reduces costs Earth-friendly Greater competitive differentiation Enhances sales and service opportunities § Customer Benefits    § Partner Benefits   § § § C97-563309-00 © 2009 Cisco Systems. Inc. All rights reserved. Cisco Confidential 31 .

Cisco Confidential 32 . All rights reserved. Inc.264 standard interactive video Video communications up to 30 frames per second USB mounted connection for easy plug-n-play Digitally controlled features for Pan/Zoom and Tilt Video Mute feature Choice of color options Enhanced user experience Easy-to-install Lower TCO Greater competitive differentiation Expands sales and service opportunities § Customer Benefits    § Partner Benefits   C97-563309-00 § § FCS with 9.Cisco Unified Video Camera  Available 1HCY10 Enhancing Collaboration with Video       § Key Capabilities High-performance H.0(2) firmware – Available CY 1H 2010 § © 2009 Cisco Systems.

Cisco Integrated Services Router (ISR)G2 Portfolio for Unified Communications Avail
Cisco Unified Communications Manager Express Cisco Unified Survivable Remote Site Telephony
Key ISR G2 Capabilities Up to 5X more performance Services-Ready Engine Gigabit fabric  Key Benefits More UC capacity Add services w/o truck rolls Reduce TCO 50/50 Phones 35/35 Phones 300/1200 Phones 200/730 Phones 150/250 Phones 100/100 Phones Concurrent Services and Performance

Oct 20

3945

3925

2951

2921
High-Density Services Multiple Services
Extended Modular Connectivity (EVM, ISM, SM, WIC/VIC) Modularity with Performance Optimized for “All-in-one” Solution (NM-SM, NME, EVM, ISM, WIC/VIC)

2911

2901

Low Density Services

Local Auto Attendant and Voice Mail System with 12-250 Mailboxes, 4-32 Sessions/ports 600 Hours of Storage

Cisco Unity Express

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Enterprise Branch Office

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ASR 1000 Series Cisco Unified Border Element (SP Edition)
§ New Capabilities
 

No need to create overlay network; eliminate additional appliances Integrated with routing, WAN aggregation, IPSec, BRAS, FW, MPLS functions, DPI. All can be enabled simultaneously Un-paralleled performance: Over 68K sessions* with HA at 370 calls/second Enables services like SIP trunking, residential telephony, SP VoIP peering, B2B TelePresence. IMS ready CAPEX and OPEX reduction with integrated services Best in price-performance, No additional charge for features Validated interoperability with CUBE (Ent) Range of interfaces (10GE, GE, FE, POS, T3, etc), with choice of 2RU/4RU/6RU Chassis and 5G, 10G, 20G engines Clear upgrade path with ASR 1000 HW roadmap of RPs, ESPs

§ Key Benefits

Cisco® ASR 1000 Series
Fully Integrated - no service blades required Choice of ASR 1000 chassis, RP, ESP engines and clear platform HW roadmap for upgrades Designed for Service Providers

 

§ Flexible and open architecture

§ Continuous system operation

Stateful redundancy with active session preservation  In-Service Software Upgrades * Each session represents a complete voice call with 14 SIP messages per call, i.e., 2 call-legs on
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential

the SBC consisting of 2 media-legs for a bi-directional media flow and 7 SIP messages per call-leg §
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ASR 1000 Series Cisco Unified Border Element (Enterprise Edition)
§ New Capabilities
 

Consistent configuration with voice gateways Integrates into Cisco Unified Communications® family of products Able to act as Data Center consolidation for IP interconnects Integrated with routing, WAN aggregation, IPSec, BRAS, FW, MPLS functions. All can be enabled simultaneously Offers compelling ROI with SIP trunk consolidation Offers growth path from the ISRs Validated interoperability with CUBE(SP) Range of interfaces (10GE, GE, FE, POS, T3, etc), with choice of 2RU/4RU/6RU Chassis and 5G, 10G, 20G engines Stateful media preservation of active calls

Cisco® ASR 1000 Series
Fully Integrated - No Service Blades required Choice of ASR 1000 chassis, RP, ESP engines and clear platform HW roadmap for upgrades Designed for Enterprise Customers

§ Key Benefits

 

§ Flexible and open architecture

§ Enhanced Redundancy

§

* Each session represents a complete voice call with 14 SIP messages per call, i.e., 2 call-legs on the SBC consisting of 2 media-legs for a bi-directional media flow and 7 SIP messages per call-leg
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Cisco ASA 5500 Series 8.3 Release
New Unified Communications Security Capabilities
§ New Capabilities

Security for Intercompany Media Engine Solution

Supports encryption of media and signaling and threat prevention for B2B Calls. QoS monitoring feature delivers PSTN fallback IP phones 7942G, 7945G, 7962G, 7965G and 7975G (SCCP) UC Wizard for improved management Phone Proxy Licensing enhancements for failover Presence Federation Proxy support for new Jabber gateway server SIP and SCCP Inspection engine updates

Headend support for VPN Phones

UC Proxy Enhancements:
 

Foundational Support:

§ Customer Benefits
 

Security for business-to-business communication Management and licensing improvements for Phone Proxy Additional perimeter security opportunities with Cisco ASA
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential

§ Partner Benefits

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Mobile Applications

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© 2009 Cisco Systems, Inc. All rights reserved. © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Confidential Cisco

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What We’re Launching: Mobile Applications Product Names Cisco WebEx Meeting Center on iPhone v1.0 Nokia Call Connect 2.0 for Cisco Cisco Unified Wireless IP Phone 7925G-EX C97-563309-00 © 2009 Cisco Systems. All rights reserved. Cisco Confidential 38 . Inc.3 Cisco Unified Mobile Communicator for iPhone and Blackberry (Mobile Meeting) Cisco Unified Mobility Advantage 8.

3  Available Now Stay Connected to Your Important Meetings.3 Enhancements:    Meeting handoff: transfer a live WebEx web meeting on the iPhone to a PC with a flick of a wrist Audio transfer from an iPhone to an IP phone supported with Single Number Reach Join by meeting number – enter WebEx meeting number in the WebEx app for the iPhone to join the meeting Collaborate anywhere. All rights reserved. whether in motion or on desktop Demonstrate the power of collaboration in motion on the iPhone Introduce the benefits of WebEx starting with the meetings on the iPhone © 2009 Cisco Systems. Cisco Confidential § Customer Benefits   § Partner Benefits   § C97-563309-00 § 39 . anytime.Cisco WebEx Meeting Center for iPhone v 1. Inc. even on your iPhone Let the technology adapt to your environment. Wherever You Are § WebEx Meeting Center for iPhone v1.

Cisco Confidential § Customer Benefits    § Partner Benefits   C97-563309-00 § 40 . Inc.Cisco Unified Mobile Communicator “Cisco Mobile” in the App Store § Cisco Unified Mobile Communicator 7 for iPhone       Dial via Office Visual business voicemail Mobile Connect on/off setting Cisco Unified MeetingPlace meeting list with Call Me Directory access VoWLAN (CY Q1 2010) Reduce cellular costs with Dial via Office and VoWLAN Place business calls from your iPhone. All rights reserved. but appear as If you’re calling from the office Avoid roaming charges and minimize disruptions by turning on and off Mobile Connect (SNR) Upgrade the installed base Additional incentive for customers to purchase CUWL Pro © 2009 Cisco Systems.

All rights reserved. but appear as if you’re calling from the office Avoid roaming charges and minimize disruptions by turning on and off Mobile Connect (SNR) Increase services revenue Upgrade the installed base Additional incentive for customers to purchase CUWL Pro © 2009 Cisco Systems. Cisco Confidential § Customer Benefits    § Partner Benefits    § C97-563309-00 41 .Cisco Unified Mobile Communicator § Cisco Unified Mobile Communicator 7 for BlackBerry       Dial via Office Visual business voicemail Mobile Connect on/off setting Cisco Unified MeetingPlace meeting list with Call Me Presence Directory Access Reduce cellular costs with Dial via Office Place business calls from your iPhone. Inc.

Cisco Unified Mobility Advantage C97-563309-00 © 2009 Cisco Systems. Inc. All rights reserved. Cisco Confidential 42 .

Nokia Call Connect for Cisco § Nokia Call Connect 2. E75. Cisco Confidential 43 . E55 C97-563309-00 © 2009 Cisco Systems. Inc. E52.0 for Cisco      VoWLAN and VoIP over 3G Automatic handover between networks (select devices) DTMF Mid-Call Features XML Application Support Interoperable with Cisco Unified Mobile Communicator Reduce cellular costs with Dial via Office and VoWLAN Productivity-enhancing features Upgrade the installed base and extend wireless coverage Hard ROI § Customer Benefits   § Partner Benefits   § supported on the AT&T Nokia E71x Not Auto-handoff only on E72. All rights reserved.

Resilient and Feature Rich  § Key Capabilities Certification for ATEX Zone 2 and CSA Class I Division 2 for potentially explosive environments IP64 rating for dust/water resistance Added freedom with Bluetooth and speakerphone Long-life batteries help to stay connected Access to Cisco UC for more hazardous environments Reduces costs while delivering added resilience Increases productivity Expands sales and service opportunities into previously untapped $559M market (2010) Increased market share Pending Certification 1HCY10    § Customer Benefits    § Partner Benefits   § § § C97-563309-00 © 2009 Cisco Systems. All rights reserved. Inc. Cisco Confidential 44 .Cisco Unified Wireless IP Phone 7925G-EX  Rugged.

Inc. Cisco Confidential Confidential Cisco 45 . Inc. © 2009 Cisco Systems. All rights reserved.Customer Care C97-563309-00 Presentation_ID © 2009 Cisco Systems. All rights reserved.

com Customer Interaction Cloud C97-563309-00 © 2009 Cisco Systems.0 Cisco Unified Expert Advisor 8. All rights reserved.0 Cisco Unified IP IVR 8.0 Cisco Unified Customer Voice Portal 8.0 Cisco Unified Intelligence Center 8.0 Cisco Unified Contact Center Express 8. Inc.What We’re Launching: Customer Care Product Names Cisco Unified Contact Center Enterprise 8. Cisco Confidential 46 .0 Cisco and salesforce.

47 . All rights reserved.Cisco Unified Contact Center Enterprise 8. Inc.0  Adding Incremental Features and Functionality Call Type to Skill Group reporting Agent self-reskilling Addition of 15-minute interval reporting Improves productivity using Cisco Unified Intelligence Center Lower TCO through Virtualization Increased scalability for Cisco Outbound Option using SIP-based Dialer Separate Install and Set Up Better diagnostics through the use of the Analysis Manager Cisco Confidential § New Capabilities    § Customer Benefits    § Partner Benefits   C97-563309-00 © 2009 Cisco Systems.

0 Interface Partition information virtually Extensible platform for custom reporting on multiple products Out-of-the-box templates for Unified CCE. CCH. ICM. Inc. All rights reserved.0  Customizable and Flexible Reporting  § New Capabilities Integrated offering as part of Unified CCE/CCH/ICM Cluster deployment for resiliency and failover Localization and Internationalization to 17 languages Easily customizable integrated reporting Flexible Web 2. Cisco Confidential   § Customer Benefits    § Partner Benefits   § C97-563309-00 48 . Unified Expert Advisor and Unified Customer Voice Portal © 2009 Cisco Systems.Cisco Unified Intelligence Center 8.

All rights reserved.Cisco Unified Customer Voice Portal 8.0 Award-winning Speech and Video-enabled Self-service Powerful Call Control to Treat Calls at the Most Efficient Location  § New Capabilities     Courtesy Callback Support for VMWare w/ co-resident Peripheral Gateway Integrated management via Analysis Manager Enhanced SIP capabilities Callers in queue have option to receive a callback Fewer boxes to deploy Easier. Inc. more comprehensive system management More information about the call/caller Open-standards IDE allows Partner value-add by creating IVR applications Customer Voice Portal's call control enables migration from TDM to IP © 2009 Cisco Systems. Cisco Confidential § Customer Benefits     § Partner Benefits   C97-563309-00 § 49 .

Cisco Confidential  50 . are you available to handle this contact?  § Customer Benefits  Experts can be anywhere Experts enjoy benefits of MOC integration John Smith: Yes @ 555-4289 Expert Advisor: Pls standby for call. More Efficient and Accurate Customer Service to Handle Incoming Customer Calls  § New Capabilities  Mobility for Experts Certified with Cisco UC Integration for MOC Expert Advisor: John. Inc.  § Partner Benefits  Can be sold as an add-on to existing (or new) Cisco Unified Contact Center Enterprise C97-563309-00 Can be sold as a standalone system to smaller enterprises and businesses © 2009 Cisco Systems.Cisco Unified Expert Advisor 8. All rights reserved.0 Faster.

0  Added Redundancy and Improved TCO High availability over WAN for disaster recovery Simplified install.0 interface for Cisco Unified Workforce Optimization Quality Management Improves availability by supporting geographical redundancy Increased security reduces system downtime Reduced time to install. Cisco Confidential § New Capabilities      § Customer Benefits   § Partner Benefits   C97-563309-00  51 . All rights reserved. upgrade and revert Improved security reduces frequency of patches and updates © 2009 Cisco Systems. Inc. upgrades and reversion for reduced TCO Improved diagnostics through support for Analysis Manager Support for Cisco Unified IP Phone 89xx and 99xx Series as agent phones and cross-cluster extension mobility New Web 2.Cisco Unified Contact Center Express 8.

Inc. upgrades and reversion Supports Analysis Manager Improves availability by supporting geographical redundancy Increased security reduces system downtime    § Customer Benefits   § Partner Benefits Reduces time to install. Redundancy and Improved TCO  § New Capabilities New Prompt Localizations (Australian English.0  Added Localization. Czech. Turkish. Hungarian and Polish) High availability over WAN for disaster recovery Reduces total cost of ownership by simplifying install.Cisco Unified IP IVR 8.security reduces Confidential Cisco frequency of  C97-563309-00 52 . © 2009 Cisco Systems. upgrade and revert  Improved All rights reserved.

§ Available in North America in early CY2010. implementation.Cisco and salesforce.and post-sales cycle (try-beforeyou-buy simplifies the sales model) © 2009 Cisco Systems. upgrade. will be available in other theaters later in CY2010. § Allows customers to use the salesforce CRM application as the user interface with integral Cisco Unified Contact Center agent capabilities. Deliver a complete. Cisco Confidential § Partner Benefits    C97-563309-00 § 53 . support. All rights reserved. Inc. richer application portfolio and offer more complimentary options to your customers and prospects Move beyond IT and engage in compelling conversations with business owners/business decision makers Reduced pre. and training cost) Flexible scalability will feed both growth and retention imperatives.com Customer Interaction Cloud § Delivering the complete contact center in the cloud while leveraging the power of social media in customer care environments for the mid-market. § Customer Benefits    Increased operational productivity will result from incredibly rapid deployment and change management potential Reduced total cost of ownership (CapEx.

Telepresence C97-563309-00 Presentation_ID © 2009 Cisco Systems. All rights reserved. Inc. Inc. © 2009 Cisco Systems. Cisco Confidential Confidential Cisco 54 . All rights reserved.

What We’re Launching: Telepresence Product/Solution Names Any-to-any Cisco TelePresence HD Interoperability Cisco TelePresence WebEx Engage Intercompany Cisco TelePresence Directory Cisco TelePresence Manager Cisco TelePresence System 1100 Cisco Media Experience Engine 3500 and 5600 C97-563309-00 © 2009 Cisco Systems. Inc. All rights reserved. Cisco Confidential 55 .

Inc. All rights reserved. Cisco Confidential C97-563309-00 § 56 .Any-to-any Cisco TelePresence HD Interoperability  Available 1HCY10 HD Video Conferencing Interoperability Cisco end-to-end network-based solution 720p full screen experience Provides support for other video-enabled devices Any-to-any stored media processing Customer Benefits   § § § § §  Gives customers choice for HD interoperability Simplified management for videoconferencing interoperability Leverage existing HD VC investments  Enabling more endpoints to participate in immersive collaboration  Future-proof for other video any-to-any capabilities  Expanding the universe of endpoints to connect to other video-enabled devices § Partner Benefits   Upsell/cross-sell Starting point for video platform sales © 2009 Cisco Systems.

All rights reserved.Cisco TelePresence WebEx Engage  Available 1HCY10 A Single Solution for Immersive Meetings § “One button to push” to launch WebEx from Cisco TelePresence room § Two-way data sharing for WebEx and Cisco TelePresence attendees § Integrated audio and unified participants list § Global reach: Cisco TelePresence video in a WebEx meeting § Customer Benefits     Ease-of-use and broad reach through one collaborative solution Attend meetings using the most accessible technology Improved user experience and productivity Simplified scheduling and “one button to push” meeting start Upsell/cross-sell Reason to standardize on WebEx conferencing Cisco Confidential § Partner Benefits   § C97-563309-00 © 2009 Cisco Systems. 57 . Inc.

Inc. including private & public rooms. accessible for intercompany calls based on customer security policy. address) via privacy policy controls § § View a demo of Cisco directory approach Benefits C97-563309-00 © 2009 Cisco Systems. time-zones.Intercompany Cisco TelePresence Directory  Available Q1CY10 Cisco’s strategy is to provide a global directory of Cisco TelePresence endpoints. All rights reserved. § Search for CTS rooms and locations § Simplify meeting setup by knowing locations. even service provider details § Obtain scheduling tips for intercompany meetings § Get directions to the meeting room further simplifying meeting setup § Secure sensitive meeting resource info (eg phone numbers. Increased Usage and Sales Increased Customer Satisfaction Cisco Confidential 58 .

All rights reserved. Inc. intercompany Built-in usage. and ROI reporting Tools for concierge and helpdesk users Integrates with existing infrastructure Scheduling API options Customer Benefits Easy scheduling and one button to push meeting launch to minimize user training and support Reduce cost of ownership by integrating with existing infrastructure Ease of uses demonstrates the value of Cisco TelePresence System Cross-sell with other Cisco products § Partner Benefits   § C97-563309-00 © 2009 Cisco Systems. productivity. Call Initiation.Cisco TelePresence Manager Next Generation of CTSMAN  Available 1HCY10 Simplify Scheduling. multipoint. Cisco Confidential 59 . Cisco TelePresence WebEx Engage. and Management § Manage conference resources for various meeting types:         Point-to-point. interoperability.

digital signage. inroom display. Cisco Confidential 60 . single-camera endpoint § Built-in audio conferencing § Extra HDMI port for DMP or other external monitor § Can be upgraded to Cisco TelePresence System 1300 § Customer Benefits    New multipurpose room choice Seamlessly go from audio conferences to Cisco TelePresence meetings Multiple uses: CTS. All rights reserved. audio New endpoint to sell Multifunction option and improved ROI § Partner Benefits   § C97-563309-00 © 2009 Cisco Systems.Cisco TelePresence System 1100 Meeting-ready Cisco TelePresence for Multipurpose Rooms  Available Now § New industria design for single-screen. Inc.

Inc. Cisco Confidential 61 . All rights reserved.Cisco Media Processing New Features and New Platform Introduced  Live Features Now Available!   § MXE 3500: New Platform Live transcoding Speech to Text Modular chasses for live transcoding. media adaptation and HD interop Any-to-any live video sharing Transcription allows for further reach of video content Modular form factor on MXE 5600 allows for growth as video requirements increase Enhanced capabilities increase competitiveness of platform New revenue streams through application development § MXE 5600: New Platform  § Customer Benefits    § Partner Benefits (at least 2)   § § C97-563309-00 © 2009 Cisco Systems.

Inc.Conferencing C97-563309-00 Presentation_ID © 2009 Cisco Systems. © 2009 Cisco Systems. Cisco Confidential Confidential Cisco 62 . All rights reserved. Inc. All rights reserved.

0 C97-563309-00 © 2009 Cisco Systems. Inc. Cisco Confidential 63 .0 Cisco Unified Videoconferencing 7.What We’re Launching: Conferencing Product Names Cisco® WebEx Node for Media Convergence Server Cisco Unified MeetingPlace 8. All rights reserved.

and video traffic rush over the WebEx Node. VoIP. All rights reserved. upsell opportunities © 2009 Cisco Systems. single connection to cloud On-premises data options for media traffic.Cisco WebEx Node for MCS WebEx and Unified MeetingPlace integration that Extends the Cisco WebEx Collaboration Cloud On-premises  Avail able Q1CY 10 § New Capabilities  Internal Participants    In-house WebEx web. recordings and schedule information for internal-only meetings Installed on Cisco Media Convergence Servers Automatic failover to cloud for non-internal meetings Optimize user experience – better performance Lower costs by reducing WAN bandwidth and running voice conferencing on-premise Enhance policy for WebEx Meetings Highly differentiable cloud and on-premises solution Cross-sell. Inc. Cisco Confidential § Customer Benefits   WebEx Node for MCS Single Stream to WebEx  § Partner Benefits   Cisco WebEx Collaboration Cloud External Participants 64 C97-563309-00 § .

Inc. All rights reserved. video for Cisco Unified Communications (CSF) Optimize conferencing user experience and cost effectiveness Enhance productivity for Cisco Unified Communications.0 On-premises Audio and Video Conferencing Infrastructure for Cisco UC and WebEx  Avail able Q1CY 10 § New Capabilities      Enhanced Cisco WebEx® integration .Cisco Unified MeetingPlace 8. Cisco Confidential § Customer Benefits   § Partner Benefits   C97-563309-00 § 65 .WebEx Node on MCS . client services framework environments Highly differentiable cloud and on-premises solution Cross-sell.Enterprise Edition New “Software on MCS Server” deployment option Impromptu multiparty audio. upsell opportunities © 2009 Cisco Systems.

WebEx Fully leverage HD video investments Greater competitive differentiation Up-sell opportunity – Environments benefiting from HD Cisco Confidential § New Capabilities    § Customer Benefits    § Partner Benefits   * 1080p delivered in v7.Cisco Unified Videoconferencing 7. All rights reserved. Inc.0 New Hardware Platform (5000 Series) for HD Video Environments  Avail able Now Enables HD Video across the Cisco Collaboration Portfolio Full High-Definition (HD) video – up to 1080P* Platform for HD TelePresence interoperability More advanced. application support Better enable HD video with Cisco Unified Communications.1 C97-563309-00 © 2009 Cisco Systems. 66 . HD desktop video Enhanced user experience.

Messaging C97-563309-00 Presentation_ID © 2009 Cisco Systems. Inc. All rights reserved. All rights reserved. © 2009 Cisco Systems. Cisco Confidential Confidential Cisco 67 . Inc.

All rights reserved. Cisco Confidential 68 .0 C97-563309-00 © 2009 Cisco Systems. Inc.0 Cisco Unity Connection 8.0 (Includes Speech Connect for Cisco Unity Connection) Cisco Unity Express 8.0 Cisco Unified Communications Integration for Microsoft Office Communicator 8.What We’re Launching: Messaging Product Names Cisco WebEx Mail Cisco WebEx Connect IM Cisco Unified Personal Communicator 8.0 and WebEx Connect C6 Cisco Unity 8.

Cisco Confidential 69 .Cisco WebEx Mail  Available Now The Next Evolution of Email and Collaboration C97-563309-00 © 2009 Cisco Systems. All rights reserved. Inc.

Find and collaborate with colleagues inside or outside your organization through the most efficient channels. All rights reserved. the only Internet presence/IM standard formalized by the IETF Available with or without teamspaces Cisco® Unified Communications® Integration enables Cisco telephony capabilities natively from the WebEx Connect client Enhanced WebEx Meeting integration Enhanced policy management and organizational administration Improve end user productivity with a single unified client delivering presence. 70 .Cisco WebEx Connect IM  Available Now Deliver Instant Messaging. EIM. Unified Communications and Collaboration Capabilities  § WebEx Connect C6 Enhancements:     WebEx Connect uses XMPP. Centralize provisioning and simplify management of all enterprise users. or individuals through a single console. groups. Integration with Cisco Unified Communication enables up-sell and cross-sell across the Cisco installed base Support for SP Audio Conferencing Cisco Confidential § Customer Benefits    § Partner Benefits    C97-563309-00 § © 2009 Cisco Systems. Inc. and UC capabilities with minimal overhead.

Adium & Pidgin) and applications Instantly connect with your business contacts .g. Business Edition.both within & beyond your corporate network .e. Inc. Subject to change * Targeted for Q2CY2010 © 2009 Cisco Systems. All rights reserved.0*  Single Multi-media UC Client for Rich Borderless Collaboration     § Key Capabilities Based on Cisco Unified Client Services Framework Enhanced and intuitive unified communications user experience Standards-based wide-band audio and high-definition video Enhanced presence & enterprise IM (group & persistent chat. IBM Sametime.with end-to-end premise-based Cisco solution Bundled with CUWL Standard. Cisco Unified Mobile Communicator and 3rd party XMPP clients (e. & Cisco Unified Personal Communicator B2C federation to standard-based XMPP services (i. and Professional     § Customer Benefits   § Partner Benefits   §  C97-563309-00 Note: Prototype of user interface. WebEx Connect. Cisco Confidential 71 . Google Talk) Exchange of instant messages between Cisco Unified Personal Communicator. as well as client-side logs) Server-side IM logging and Compliance B2B federation to Microsoft Office Communicator.Cisco Unified Personal Communicator 8.from a single interface Enhanced collaboration experience with the quality & reliability of network-centric Cisco UC Deliver a rich Cisco UC experience – including and beyond the desktop .

call control solution Bundled with CUWL Standard.0  Standards-based Multi-media Collaboration Directly from MOC  § New Capabilities Standards-based deskphone and softphone high-definition video support Impromptu escalation into integrated voice. All rights reserved. and Professional © 2009 Cisco Systems. Business Edition. video. Cisco Confidential     § Customer Benefits    § Partner Benefits   Unified Client Services Framework Audio Call Control Presence § C97-563309-00 72 . Inc.Cisco UC Integration™ for Microsoft Office Communicator 8. and web collaboration Visual Voicemail Audio enhancements SRST support Native to Microsoft Office Communicator rich multi-media collaboration experience Easier-to-manage single call control architecture Investment Protection and Lower TCO Easier-to-implement alternative relative to dual.

Cisco Unity Connection 8. Reduced TCO: with the newer MCS-7845. Inc. Speech Connect allows callers to reach employees by speaking their name. Cisco Confidential § Customer Benefits    § Partner Benefits  C97-563309-00 73 . Unity Connection will support up to 20.000 voicemail boxes. Improved Scalability: 20. and Greater Scalability on A Linux Appliance     Digital networking interoperability with Cisco Unity® 8. Speech Connect. Speech Connect for Cisco Unity Connection available now with version 7.0 § Voicemail Interoperability. networking of 20 nodes and a 100.3.000-user directory.0. © 2009 Cisco Systems. Separate message store of Unity Connection avoids direct integration with Exchange and Active Directory. Noise Filtering feature improves message quality and speech recognition accuracy. a speech enabled auto attendant on the appliance with no separate speech server required.000 users/250 ports per server. Interoperability with Cisco Unity allows users data to be replicated across Unity and Unity Connection systems.1. All rights reserved.

times. and quicker © 2009 Cisco Systems.Cisco Unity 8. All rights reserved. Support for Microsoft SQL 2005 and Internet Explorer 8. Interoperate with legacy voicemail systems using VPIM in a pure Exchange 2007 environment. Exchange 2007 VPIM support. simplified administration.0. Quicker installation. Cisco Confidential installation § Customer Benefits     § Partner Benefits  C97-563309-00 74 . Interoperability with Unity Connection and legacy voicemail systems.0 § Improvements in Interoperability and Administration Provide Greater Flexibility     Digital networking interoperability with Cisco Unity® 8. Use natural spoken language for dates. More efficient mobile worker experience with Voice User Interface enhancements. and commands. Interoperability with Cisco Unity allows users data to be replicated across Unity and Unity Connection systems. increased directory synch performance . Inc.

Cisco Confidential configurations  C97-563309-00 75 . web-2.Cisco Unity Express 8.0 administrative user interface.0 § Survivable Voicemail and Enhanced User Experience in The Branch Office      Survivable Remote Site Voicemail (SRSV) uses Cisco Unity® Express at the branch office to back up centralized Cisco Unity Express voice messages if the WAN is down. providing customers with a familiar interface and faster learning curve. All rights reserved. Enhanced. SRSV handles voice messages if the WAN is down and restores voice messages to the central server when the WAN is back up. Inc. Open APIs for widget development. Notification of successful or failed backup via phone or email allows administrators to take immediate action after backup without being in front of the monitor. Post-install auto configuration. Notification for scheduled backup.0 REST-based APIs allow for easier customization and add-on services from Partners.  Post-install auto configuration provides default system © 2009 Cisco Systems. Admin GUI is consistent with other Cisco UC solutions. § Customer Benefits    § Partner Benefits Web 2.

© 2009 Cisco Systems. Inc. All rights reserved.Enterprise Social Software C97-563309-00 Presentation_ID © 2009 Cisco Systems. All rights reserved. Cisco Confidential Confidential Cisco 76 . Inc.

All rights reserved.What We’re Launching: Enterprise Social Software Product Names Cisco Show and Share Cisco Pulse (Limited Availability) Cisco Enterprise Collaboration Platform (Limited Availability) C97-563309-00 © 2009 Cisco Systems. Inc. Cisco Confidential 77 .

Cisco Confidential   § Customer Benefits    § Partner Benefits   § C97-563309-00 78 . partners. customers and students Meeting Optimizer: Reduce time spent in status and project meetings New revenue opportunity – large opportunity in Education Only platform of its kind in industry © 2009 Cisco Systems. All rights reserved. Inc.Cisco Show and Share  Social Video System   § Product Overview Video Collaboration & Sharing User Generated Content & Social Media Features Live Events & TelePresence Playback Secure business workflows and reporting Video is Everywhere: Democratization of video Video is Personal: Get closer with your employees.

All rights reserved. Inc. Cisco Confidential    § Benefits    C97-563309-00  79 .Cisco Pulse  Automated People and Media Search  Limited Availability October 2009 § Overview Taps into the network to automatically discover pertinent work experience and valuable content spread across your organization Ability to collaborate with colleagues in a click Automatically navigate rich media to the relevant spoken word Embed this capability in a variety of business applications using OpenSocial APIs Accelerate Performance Quickly find relevant people and information Increase revenue and customer satisfaction Improving decision making driving shorter product life cycles and sales cycles Maximize IT investment and human capital Take advantage of the network to cut across silos to make use of available resources © 2009 Cisco Systems.

Standards-based. Inc. one location. collaborate instantly  Experience: Consolidated view.g.  Reduced overhead for collaboration enablement § Partner Benefits  Expand UC practice into Collaboration and engage customers at a higher level C97-563309-00 Cisco Confidential  © 2009 Cisco Systems. one feature. fast and easy access to contextual and relevant expertise and information  For IT:  Open and Interoperable: Pre-integrated.0 content  Pluggable Unified Communication integration: Presence. Click to Call.. Facebook for the Enterprise)  Create team spaces and community environments on the fly  Standards-based interfaces into transactional and content management systems  Customizable end-user framework for integration to business applications & web 2. Open standards based extensible platform allows you to leverage existing skill-set 80 . communities and information to get work done faster  Agility: Form teams. All rights reserved. “Click to Meeting”  Policy management: Dynamic rules-based authentication and access control § Customer Benefits  For End-users:  Productivity: Connecting people.Cisco Enterprise Collaboration Platform  Limited Availability Integrated Workforce Experience § New Capabilities  Enhanced corporate directory with social networking capabilities (e. IM. etc. tie into legacy systems  Go at your own pace: Start with one function. find experts.

All rights reserved.Collaboration. © 2009 Cisco Systems. Inc. Services C97-563309-00 Presentation_ID © 2009 Cisco Systems. Cisco Confidential Confidential Cisco 81 . Inc. All rights reserved.

Optimize existing resources §Decrease liabilities and risk §Working capital reduction by accelerating ROI Enhanced Long-Term Rate of Return C97-563309-00 © 2009 Cisco Systems.Services Accelerate Business Value  Helping Businesses Plan. Inc. Cisco Confidential 82 . and Run for Success Healthy Balance Sheet Top-Line and Bottom-Line Growth §Solutions enhance customer experience §Reduction in risk and complexity §Reduced time to breakeven §Reduce asset investments. Build. All rights reserved.

at this time.Targeted Services Offers Offers New Buying Centers Focus Designed to help organizations thrive in today’s challenging economic times. Collaboration Discovery Session Leading Practices Contact Center: Business Management Transformation Session Collaboration Index Tool: New pre-sales assessment tool to help bridge conversation gap between sales/partners and customers. Cisco Confidential 83 .    C97-563309-00 © 2009 Cisco Systems. Available for U.S.   TDM to IP Migration Designed to help organizations migrate from legacy phone systems to unified communications. Focuses on how collaboration solutions can help organizations prepare for the economic upturn and accelerate business results. All rights reserved. Partner Migration Discovery Session Leading Practices UC Migration Partner Support Program Cisco Interactive Technology Workshops (CITW) – bi-weekly Partner Demand Generation Assets – Migration Discovery Session enablement. Focuses on best practices for migrating and shares how UC can help increase return on voice infrastructure investment. Inc.

§ Value. § Innovation. Industry recognition and customer satisfaction. All rights reserved. Cisco Confidential Tools Partners 84 . Out-of-the-box thinking. Experience and knowledge. Benefits we bring to your business. § People C97-563309-00 Processes © 2009 Cisco Systems. We offer a range of services. Inc. § Service Excellence. § Consistency. § Choices. We apply leading best practices.Services Business Value § Expertise.

Inc. © 2009 Cisco Systems. All rights reserved. Pricing C97-563309-00 Presentation_ID © 2009 Cisco Systems. All rights reserved. Cisco Confidential Confidential Cisco 85 .Programs. Tools. Inc.

simplifying the way a customer acquires and manages Cisco Unified Communications.Cisco Unified Workspace Licensing Updates § All client and server software. All rights reserved. licensing. and software subscription are packaged together. § Customer Benefits  More flexibility to meet customer needs  Improved ease of managing add-ons for CUWL with eDelivery § Partner Benefits  Improves ease of ordering and managing CUWL add-ons  Increased profitability by making CUWL a more competitive and attractive solution C97-563309-00 © 2009 Cisco Systems. Cisco Confidential 86 . service and support. § Removed maximum limit on number of analog phones and add-on voicemail boxes. § eDelivery will now be available for all CUWL add-on orders. Inc.

cisco. Cisco Confidential 87 .cisco.cisco.000 endpoints max §Partner Benefits: §Quickly generate complete. Inc. design guide §Available in 17 languages § Available FEB 2010 Solution Expert Mid-Market .Enterprise 15. accurate Bill of Materials §Easily access design guides and other technical resources §Available in 17 languages § § §http://www.0 System Release Quote Builder SMB-Mid-Market 500 endpoints max §Partner Benefits: §Reduce time to quote §Delivers Bill of Materials.com/go/sx § Unified Communications Sizing Tool Enterprise unlimited endpoints §Partner Benefits: §Delivers hardware requirements and resource utilization for Enterprise solutions. including Contact Center Enterprise §Powerful modeling capabilities and an easily navigable interface §Ideal for new and existing deployments §http://tools.com/go/qb § C97-563309-00 © 2009 Cisco Systems.com/cucst §http://www. All rights reserved. network diagram.Cisco Quoting and Sizing Tools Support for Unified Communications 8.

advisory “go to” groups Early Field Trial and Beta Trial opportunities © 2009 Cisco Systems. Cisco Confidential    C97-563309-00 88 .com/go/cug Members-only event information and registration Discussions and networking with other members  § Exclusive member-only events  Quarterly Product Management briefings Deep dive product and roadmap briefings Ask the Engineer briefings and online discussions   § Interact directly with Cisco Product Management  Influence product roadmaps Feature Request Tool Special Interest Groups . All rights reserved. Inc.cisco.New! Cisco Collaboration User Group § New Cisco sponsored user group for collaboration customers – launched at Cisco LIVE in June 2009 § Private spaces within the Collaboration Community  www.

C97-563309-00 © 2009 Cisco Systems. Inc. Cisco Confidential 89 . All rights reserved.

All rights reserved. Cisco Confidential 90 . Inc.C97-563309-00 © 2009 Cisco Systems.

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