Learning Organizations

What is LEARNING??
y A purposeful activity aimed at acquisition and

development of knowledge & skills and their applications.
y It is the product of experience and the goal of


Types of learning..
y Level 1.- Learning facts, knowledge, processes and

procedures. y Level 2.- Learning new job skills that are transferable to other situations. y Level 3 - Learning to adapt.. y Level 4 - Learning to learn.

Learning Organizations(LO)..
y An organization that learns and encourages learning

among its people. y It promotes exchange of information between employees hence creating a more knowledgeable workforce. y This produces a very flexible organization where people will accept and adapt to new ideas and changes through a shared vision.

Features of LO..
y Nurtures creative thinking and innovative ideas y Encourages members to learn continuously and enjoy

sense of achievement.
y Develops new capabilities and renews itself from time

to time.

y Learning is an ongoing process for it. y Employs learning as a competitive advantage. y Futuristic outlook

Need of LO..
y To survive in the knowledge economy of the 21st

century. y To cope with rapid changes in economy. y To manage global competition in future. y To handle tomorrow's demanding and fragmented market. y To build people based system. y To lead to holistic approach.

Creating Learning Organizations..
y Start at the top y Start with a chronic problem y Initiate a Task Force y Start with an Organizational Diagnosis y Review existing systems and processes y New Product Development

Tools, Techniques & Skills
y Inquiry - interviewing, seeking information y Creativity - brainstorming, associating ideas y Making sense of situations - organising information

and thoughts y Making choices - deciding courses of action y Observing outcomes - recording, observation y Reframing knowledge - embedding new knowledge into mental models, memorizing

Tools, Techniques & Skills cont..
y Communication, especially across organisational

boundaries y Listening and observing y Mentoring and supporting colleagues y Taking a holistic perspective - seeing the team and organisation as a whole y Coping with challenge and uncertainty

Advantages of LO..
y Achieving excellence both in quantity and quality of

performance. y Enjoys a sustainable advantage over its competitors. y Successfully face environmental challenges and changes. y Does not face obsolescence of management practices. y Maintain good relations with stakeholders.

Why It Works???
y The People Develop y Greater Motivation y The workforce is more flexible y People are more creative y Improved social Interaction y Teams and group work better y Knowledge sharing y Interdependency

y The Company Benefits y Breakdown of traditional communication barriers y Customers relations y Information resources y Innovation and creativity

Traditional Vs. Learning Organisation
BASIS Vision TRADITIONAL ORGANISATION Provided by top management Top management formulates and the rest implement LEARNING ORGANISATION Shared vision of entire organisation. Both takes place at all the levels

Formulation and implementation of ideas Responsibility

Each person responsible for his job only

Each person responsible for their as well as other related work

Conflict resolution

Through the use of power and hierarchical influence

Through the use of collaborative learning

Critical appraisal of LO..
y To be effective, the change must be drastic and not

introduced slowly as time is money.
y All employees do not want to learn and will resist the

y Emphasis on learning and not enough on getting the

job done.
y Ignorance about proper learning cycle.

Critical appraisal
y Too much freedom and information can create

misunderstandings. y Information overload, too much to absorb at once. y Openness endangers the trust between employees.

y Learning Organization provides a lot of information to

the employees to cope up with the changing world and thus also is helpful for an organization if applied carefully.

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