Wipro Infotech

Driving
Business
Momentum

Presented by

[ Insert names ]
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Agenda

Introduc Range of Across

ing Services Domains
Wipro

Defining Establis
Processe hingCred
s entials

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Introdu
cing
Wipro

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Introducing Wipro

Sustained growth
494

• 42% CAGR in the last 5 years 421

Clients
399
288
• World No. 4 in IT services (market 217 226

cap)
44

Development
40

Centres
Partnering industry leaders

Global
34
28
26
22
• 89 Global 500 clients
• 151 Forbes 2000 clients 53

Employees
42
19
14
13
10
Global footprint

2385

Million USD
• Presence in 35 countries
Revenues

1865
1346
• 10000 itinerant employees 696
902
662
• 10 near shore development centres

2000-01 2001-02 2002-03 2003-04 2004-05 2005-06

Diverse talent pool

Wipro Ltd. - No. 1 provider of integrated business,technology &
• 30 nationalities process solutions.
- IDC, MetaGroup, Forrester (2004)
• 2000 domain consultants

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Introducing Wipro: Defined by quality

33% business
parameters to benchmark
SEI-CMM
Level 5
quality standards
Six Sigma
World’s First
World’s First
Software
IT Company
Company Through a single-minded…
emphasis on quality…
throughout its delivery
IEEE
Award processes, Wipro has
shown impressive improvements
in delivery capabilities, client
satisfaction, and the ability to
PCMM continually reduce the cost of
Level 5
ISO 9001 services, which it aggressively
World’s First
Company passes on to its customers.

- Gartner
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Introducing Wipro Infotech

§the India, Middle East and Asia Pacific business

unit of Wipro Ltd.
§ranked No. 2 in Indian Domestic IT Services
Wipro Infotech is
Market: IDC Report, 2005
§39% CAGR and 36% PAT CAR over 3 years
Revenue
Services

rupees)
(million
7927 Increasingly
3889
6089 services led
2917
Employees

( in 100s)
54
Diversified skill base
40 across service lines
30 32
Revenue

rupees)*

Revenue doubled in
(million

21425

12155
17398 just 3 years
10421

2002-03 2003-04 2004-05 2005-06 * Gross Revenue

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Introducing Wipro Infotech: Services Diversity

Consulting Infrastructure Products

Six Sigma and HR Process, Enterprise Networking, Personal, Enterprise, HPC,

Architecture, IT Governance, e-Governance, Storage, Call centre, Software, Enterprise
Security Governance,Strategic Cost Reduction Management and Security

Business Solutions
Total Outsourcing

Business Applications, E-Enabling, Third Party IT, Process Strategy formulation and
Testing, DW/BI, Application Maintenance, alignment to business
Banking, Telecom, Manufacturing and Govt
Domain Solutions

Professional Services Enterprise

Telecom
BFSI
System Integration, Manage IT- Data Centre,
End-user, Help Desk, Telecom Management, Government
Application Support
Consult Architect Integrate Manage Sustain

Partner for the complete IT Lifecycle

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Introducing Wipro Infotech: Process Driven

Knowledge Management

ØISO
ØPCMM
ØCMMi
ØBS7799

Project Management
D M A I C Monitoring System

ØTeaming ØGoal Line

ØProjectSelection Business Statistical Statistical Business ØSEE Index
Problem Problem Solution Solution
ØScoping ØWeekly Dashboard
ØPerformance
Project
Scorecards

LEAN Principles

Participation

ØChange Management
ØWorkshop Technology
ØTop Management
Involvement

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Introducing Wipro Infotech: Global Presence
Wipro in Middle East

•Presence since June 2001

•400+ Wipro consultants including 80+ local
consultants
•Over 75 customers
•Two regional offices:
•Dubai servicing UAE, Oman,
Qatar, Kuwait & Jordan
•Al Khobar servicing KSA &
Bahrain

Wipro in Australia and ASEAN

•Presence since 2002

•150+ consultants present onsite and offshore
•Blue chip customer base in key verticals
•Offices in Sydney, Melbourne, Singapore,
•Kuala Lumpur
•Dedicated sales, pre-sales and delivery teams
for the region

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Range of
Services

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Range Of Services: Consulting Services

Advisory and Implementation Services

Business Transformation Security Governance

§Business Process through Six §Advisory and Assurance

Sigma, IBPI, §Identity Management
Lean, Triz §Technical Risk Assessment
§Integrated Quality Management- §Security Compliance to Standards
ISO,
CMMi, EFQM
§HR Optimization through PCMM
Advisory E-Governance
& Implementation
Strategy
§e-Governance Strategy and Road
§Enterprise Architecture- Design and Map
Optimization §Capacity Planning
§IT Governance through ITIL, COBIT, §Process re-engineering services
BS15000 §Program management
§Shared Services Consulting §E-Tendering solution

Strategic Cost Reduction

§Strategic Sourcing
§Supply Chain process consulting
§Procurement technology enablement
§Low cost country sourcing

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Range Of Services: Consulting Services

Recognitions

§No.1 Network Security Services Provider- V&D June 06

§50 Six Sigma Consulting Assignments
§120 Security Governance Assignments
§Capacity Planning/Road-map Assignments for 15 Governments
§1st Integrated Land Information System project for AP Govt.

Partial list of clients

Security Governance E-Governance Business Transformation Strategic Cost Reduction

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Range Of Services: Business Solutions

Horizontal Solutions

Enterprise Application Services DW/BI

§ERP, CRM, SCM SRM Consulting, §DW/BI Architecture, Design

Deployment and Support §Data Mining
§Practices –SAP, Oracle, PeopleSoft, §Customer Analytics
Siebel

Application Maintenance Services E-Enabling

§Configuration, Helpdesk, §Enterprise Consulting & Architecture

Maintenance
§Project Services and Upgrades
Third Party Testing Services
§Enterprise Web Services
§Enterprise Application Integration
§Content Management and Portals
§Expertise on J2EE, .NET

§Test Process Consultancy

§Lifecycle Testing, Test Automation
§Specialized Testing

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Range Of Services: Business Solutions

Recognitions

§10 projects on SAP ECC 5.0

§First HRMS Implementation in Bank
§First IS-Reinsurance deployment in GIC
§One of 12 Global CAP of Oracle
§Best APA Channel Partner for SAP
§Among the top 10 partners in SMB for SAP, Globally

Partial list of clients

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Range Of Services: Professional Services

System Integration Manage IT Enterprise Services PC and

Microsoft Services
Network and Platform Service Desk Linux Services Hardware and Software
Consulting Support
Network Integration End User Services Infrastructure Management Migration Services

Server and Storage Data Centre Services Voice and Data Support DB Management
Integration and Consolidation

Data Centre Integration Server and Storage Security Services Upgrades

Management

Call Centre Integration Application Management

Middleware Integration Network Management

Enterprise Management OS, Backup Services

DB, Web and Mail

Management
Call Centre / Telecom
Management

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Range Of Services: Professional Services

Recognitions

§No.1 Network Integrator

§No.1 Network Security Services Provider
§No.2 Network Management Services Provider
§Customer Advocacy – APAC Region - Cisco Systems
§Largest SI for Nokia Firewalls
§Best SI for Competitive Wins - IBM

Partial list of clients

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Range Of Services: Global Service Management Centre (GSMC)

Customers

Integrated Service Delivery across Service Lines & Technology

Software Infrastructure Availability Solutions

Consulting & Management
Integration - Business Analysis - Breakfix
- Install
/ Add / Move /
- Business Analysis - Implementation
Change / Breakfix
- Implementation

Consulting & Software Infrastructure Availability

Integration Management
- Application Mgmt. -Diagnostics
- Analysis -Monitoring
-Application Ops. -Management
-Change Mgmt. -Management
-Application Roll
-Specialist Skills Out

Processes Knowledge Base Tools

(ITIL / Lean / CoBIT) (Automation & Reporting)

Platform for Non Linear Services Growth

Integrated Service Delivery - For Seamless IT Lifecycle Services

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Range Of Services: Global Service Management Centre (GSMC)

Partial list of clients

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Range Of Services: Enterprise Products

Infrastructure Building Blocks & Alliances Recognitions

Enterprise §Premier Systems Provider for

Platforms Sun
§Best SI for IBM in Competitive
Wins
Networking
§Sales Champion for HP OV
§Elite Award- Innovative IT
Management
Call Centre Solutions
Partial list §of clients Partner Award- CA

EMS/Security

Storage

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Range Of Services: Personal Computing

• Critical infrastructure projects hosted on NetPower

•Corporate and Enterprise segment focus
include:
•ISO certified manufacturing facility
• BSE Real-Time Surveillance
•Technological partnership with Intel, Microsoft
to ensure latest products • Templatized ERP solutions for SAP -SMB

•Support available at remote locations across the • Messaging infrastructure for LIC

• India’s first 300 node HPC at a leading

country, toll free 24/7 technical support center PSU
•100000+ unit sales in India • Mission-critical BFSI customers
•Strong focus on mission-critical NetPower •
Servers (Xeon, Itanium, Blade Servers)

First to bring the latest technology A complete range of robust and Packed with value and features to
with support to over 100 locations powerful servers to fulfill every need deliver that extra punch for mobile
across the country of small & medium and enterprise computing
businesses

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Range Of Services: Total Outsourcing

New application development

& management Process implementation

Co
ns
u lti

Appl rise
n

n
g
icatio
Core applications sustenance rp New product evaluation –
Infrastructure & applications
Ente

PROGRAM
GOVERNANCE

Application optimization
l ogy Infrastructure set up &
e chno cture Provisioning on a pay-by-us
T
stru
Infra basis

Infrastructure management

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Range Of Services: Total Outsourcing

PMO

Service level Contract

management management

Technology Relationship

Partial list of clients

CONFIDENTIAL© Copyright 2006 Wipro Ltd

‘G
Across
Domains

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Across Domains: Government

E-Governance Advisory Service Technology Selection Application Strategy Development

• Defining e-governance vision, •Defining user requirements •Defining user requirements

mission and strategies •Developing detailed FRS and •Developing detailed FRS/ SRS based
mapping the requirements to on the requirements
• Developing e-governance
standard products •Developing high level technology
blueprint/ roadmap and
•Identifying suitable products design including H/W, O/S, database
prioritization of Initiatives & LAN/WAN specifications
available in the market
• Developing e-governance architecture •Defining integration requirements with
•Developing RFI/RFP
• Developing human resource roadmap existing systems
for implementing e-governance •Vendor evaluation •Developing RFI/RFP
roadmap •Contract management •Vendor evaluation
•Contract management

Partial List of Projects

•E-governance roadmap & capacity planning for 15
state governments in India
•1st integrated Land Information System Project –
Govt. of Andhra Pradesh
•E-governance portal consultancy for Dubai Govt.
•Implementation consultancy for Oman Govt.
•IT Plan and Policy for ERP, LAN, messaging for
Saudi Electricity Regulatory Authority
•Document Management System for Bahrain
Monetary Agency

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Across Domains: Telecom

•Frameworks around order mgmt,

inventory mgmt and revenue assurance
•Consulting services
•Portfolio rationalization strategy
•Application development and
maintenance – Legacy, client-server
and web
•Packaged application implementation, •Call center services
integration, rollout and support
•Business process outsourcing – bill
processing, AR/ AP, HR & benefits
and procurement

Packaged ADM
applications Niche
•COTS implementation – Solutions
example Kenan, Portal,
ADC, MetaSolv, Axiom etc. Operations
•Integration with other •EAI and B2B integration
systems OSS/BSS
•Integration factory for
•Maintenance and support Integration Solutions information management
services and data warehousing
•Migration and consolidation Infrastructure & testing

•Application testing •Tier 1, Tier 2, Tier 3 services

•Network Testing •Remote management of IT infrastructure
•Automation •Consulting services – Server consolidation,
exchange migration & more

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Across Domains: Financials

Dedicated Domain and Delivery teams

Banking and Diversified

Securities & CapitalMarkets Insurance
Financial Services

Deposits Life
Brokerage Transfer Agency

Wholesale Banking
Global Custody Exchanges Property & Casualty
Consumer Credit

Asset Management Wealth Management Brokerage

Payments

Leasing and Mortgages Retirement planning Reinsurance

Integrated services portfolio

Enterprise Applications Package Implementation Business Process Outsourcing Consulting

Technology Infrastructure Services

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Across Domains: Financials

Partial List of Projects

•Core Banking System Study and Infrastructure Provisioning- Union Bank of India, Vijaya Bank,
Oriental Bank of Commerce

•1st Re-Insurance Package Deployment in GIC

•Total Outsourcing – Yes Bank and HDFC Bank

•Asset
PartialLiability
List ofManagement-
Projects Karnataka Bank

•Strategic Cost Reduction- HDFC Bank

•Information Security Compliance – Bahraini Saudi Bank

•Six Sigma Consulting- Corporation Bank

•Identity Management, Information Risk Profiling and SoX Compliance- one of the leading Banks in
Australia

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 Across Domains: Manufacturing - Dealer Management Solution

Central Portal
Development Change
Management Distributor & Central
Distributor
Application Development Portal Integration

Enterprise Roll-out
Application
Integration

Sustenance
Training Services

Facilities
Management

Partial list of clients

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Across Domains: Manufacturing - Collaborative Manufacturing Enabler

Legacy and Web

Mainframe Browser

Policy

Security

Applications Portals
Process
Orchestration

Transactions

Databases Messaging Mobile &

PDA

Web Services Rich Clients

CME Platform

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Across Domains: Manufacturing - Collaborative Manufacturing Enabler

Features

Application connectivity

Providing integration middleware that allows information to flow between applications in a way
that abstracts the details of the information flow from the applications themselves

Process integration

Creating business processes and managing them based on runtime data, ensuring that
the processes are within the boundaries of parameters that keep the company ahead of its competition

Monitoring business processes

Provides a visual interface to model and monitor run time assets to implement business processes

Centralized view

Powerful web-based executive information system that provides consolidated view of an organization's performance
making it easy to respond more quickly to new opportunities and potentially gain competitive advantage

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Across Domains: Manufacturing - Collaborative Manufacturing Enabler

Framework

Intra plant integration

To integrate various systems and applications within the plant level to reduce the complexities of
interfaces and to reduce data flow points

Enterprise integration

To integrate various plant systems with enterprise systems (ERP) for collaborative approach and to
bridge the gap between two islands of information

Extended enterprise integration

To integrate the application within the organization (plant, enterprise) with external partners like
customers, suppliers etc.

Partial list of clients

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Across Domains: Retail Offerings
Consulting
•CoE based domain consulting
•Latest knowledge and solutions
through membership in industry
bodies
•Build-buy analysis
•Business process mapping
• and Ariba, Dassault Systems
Point solutions/ Ready-
to-use frameworks
•Reverse logistics contract
Management
•POS, GDS, GTIN tool,
Gift registry
•RFID ROI calculator
•E-Prescriptions
Package evaluation &
implementation
•Partnership with package
developers
•Specialized practices for
implementation with specific
packages
•SAP, Oracle, Peolesoft, JD
Edwards, SIEBEL, Clarify, i2
•
Maintenance and support
•Offshore/ onsite model
•Application enhancement
•Data Conversion
•Production support,
customization, version upgrade
Solution development /
enhancement
•Addition of functionality to
existing solutions
•Building new solutions ground
up
•Integration of solution with the
rest of the system
Business process
outsourcing
•Process outsourcing
•SCM Back office retail –
Transaction process
•Lean six sigma and COPC
based
continuous improvement &
compliance
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Across Domains: RFID Services

Enterprise Application WIPRO

Enterprise applications Business process

•Development of custom •Process consulting

Layer

applications.
•Strategy & business case
•Package implementations development
& customization
•Utilization of data across
supply chain

Real-Time dataprocessing
Layer (Savant)
Middleware Layer

Application integration
•Reader management &
•EAI integration using J2EE,
synchronization
Microsoft or standard
technologies •Data filters & loggers
•Interfacing using standard
protocols (XML, SOAP)
Hardware Layer

Hardware interface layer RFID Hardware

•Reader interfaces & adapters •Site surveys

development
•Tags & reader selection
•Communication with other
•RFID infrastructure set-up
hardware

Partners
CONFIDENTIAL© Copyright 2006 Wipro Ltd
 Across Domains: Healthcare
•Reception •ElectronicPatient
•Registratio Folder
•Enterprise-wide
n
•ADT •Scheduling
•Doctor’s Module •Radiology •HR / Payroll
•Specialty Module •OP Pharmacy •Fin. Accounting
Patient
•OP Billing •IP Pharmacy •EPABX
Management
•IP Billing •Operation •Lab Equipments

s
ce

Int rd P ions
ort cal &
•Emergency Theatre •PDA

Th lica
rvi

er
Ap
i
fac arty
•Mobile Phone

Se
Wards •Transfusion

p
i
Su Clin
Medicine

et
•ICU

o
t
•Medical Records

pp
•Phlebotomy
•Discharge
•Laboratory Wipro
Summary
•Cardiology
•Cath Lab HIS

Mg
•CSSD

En . Ser

rvi t
•Diet & Nutrition

mt

s
Se ppor
ter

ce
•Food & Beverages

pr ices
•Sec. & Identity Mgmt. •House Keeping

Su
ise
•Package Deal Designer
v
•Laundry
•Contract Management •Marketing
Materials •Administration
•Accounts Receivable
Management

•MaterialsMgmt
•System - Purchase
•Main Stores
•Sub Stores
Partial list of clients

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Definin
g
Process
es

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Defining processes: People

•Quality processes in place - PCMM level 5, SEI CMM6, Six Sigma

•15 000+ employees trained in Six Sigma methodologies
•Largest pool of certified PMI consultants in India: over 700 consultants
•3 day Veloci-Q training for all fresh recruits
•Lateral hiring from consulting organizations
•Specific emphasis on domain skills and practitioners’ approach
•WASE - Wipro Academy for Software Excellence – sharpening in-house talent
•Dedicated knowledge management
•Talent transformation and training through class room and e-learning
•

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Defining processes: Innovation

Our Approach
Market Maturity Cycle
§Theme - Fast forward into the future
§Line extension projects –
Newer practice areas within divisions
§Breakthrough projects –
Newer business areas

The Process
on
a ti
ov
§Everyidea needs to go Inn
through an
evaluation gate process
§Innovation Latent Felt Early Many Mature
council decides the Need Need competition players Market
movement through the gates

Gate
Gate 00 Gate1
Gate1 Gate
Gate 22 Gate
Gate 33 Gate 4 Gate 5
Idea
Idea generation
generation Idea
Idea Evaluation
Evaluation Business
Business Plan
Plan Investments
Investments Customer Pilot Part of Business

480 ideas 40 ideas 26 ideas 8 ideas 8 ideas 8 projects

Creative Destruction through Innovation

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Defining processes: Innovation

Benefits

§Business through innovations of previous years in 04-05 was Rs 9500 m

§Innovation revenues however gets measured for the last 3 years – 7% of revenues
currently

25

22
Revenues No of Projects
1000 20
860

800 15 16

600
10

440 8

400 5 5

200
43 0

2003-04 2004-05 2005-06 2002-03 2003-04 2004-05 2005-06

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Defining processes: Mission Quality

Net promoter score

Process Process Process Continuous

implementation effectiveness improvement
definition

Lean Metrics DMAIC Proactive / reactive

DMADV Audits management
quality control Lean , QIC

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Defining processes: Customer Advocacy

Customer portals
Pitstop –

Customer
Proactive

Reactive
QOS (Quality of Escalation
Service)
management
Customer interaction
QOS
Annual Perception
Survey (Quality of Service)

Customer.advocacy@wipro.com

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Establish
ingCreden
tials

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Establishing Credentials: Clients

Enterprise

Finance

IT & ITES

Telecom

Government

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Establishing Credentials: Client Speak

Wipro has the most experience with global customers, strong management backing
Quality leadership to grow and improve service.
- AMR Research “Low Cost High Quality”,
Dec.2004

Reliable partner Wipro has successfully designed and implemented a SAN solution at our premises. We
with proven would like to record our appreciation of the skill-sets and experience that Wipro brought to
track record the table and would have no hesitation in recommending Wipro for similar deals.
- Vinod Sadarangani, Vice President - IT, Orange

Commitment to ..I am amazed with their desire to complete task on hand and on their motivation
go the extra mile levels…

- CRISIL, in appreciation of Wipro efforts during Mumbai Floods

Tangible, Wipro became the logical choice…extensive experience in handling large

measurable technology projects, deep understanding of our business needs, access to
business results appropriate technologies and commitment to see the project through from
end-to-end were important in swinging our decision.
- Satish Pendse, GM-Systems, Marico

While the content management tool that Wipro was offering fitted the bill perfectly,
Business and the fact that they could offer an end-to-end solution - the hardware, software,
Domain Expertise system integration, backend connectivity, hosting services- helped finalize our
decision. To cap it all, their domain expertise in the financial segment was a
definite clincher.
- Mukarram Bhagat, CEO, CRISIL

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Value Proposition

Driving Business Momentum

§Delivery mechanisms aligned with assurances

§Accurate quality processes
§Commitment to excellence
§Expertise grounded on experience
§Beyond provision of end-to-end solutions
§Pioneering specializations in the field

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Leveraging Advantages

The Wipro Advantage The Wipro Infotech Advantage

§Service delivery excellence through The key strengths of Wipro Infotech lie in
strong business ready e-infrastructure solutions for
program governance methodologies
BFSI, telecom and government verticals,
§Value deliverance through innovation providing complete IT lifecycle management:
§Best in Class alliances procurement and integration services, product
§Services diversity support and IT management services and
§Preferred partner of choice for 117 of application-specific platform frameworks and
ET500 associated practice built around that .
customers in India - IDC Indian IT Services Market Analysis 2005-10
§Integrated end-to-end IT services
company
in India

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Spirit of Wipro

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Wipro Infotech

Thank you
www.wipro.in

Corporate Office:
Wipro Infotech
Doddakannelli, Sarjapur Road,
Bangalore-560 035, India
Tel: 91-80-28440011
Fax: 91-80-28440214

CONFIDENTIAL© Copyright 2006 Wipro Ltd