ABOUT

COMPLAI
NTS
Team 3 / Class A / 2017
D4 Keselamatan dan Kesehatan Kerja UNS
TEAM 3 – CLASS A
Andini Dwi Habsari R0217011
Ari Prastyanto R0217019
Fitria Salsabila R0217045
Linda Retnowati R0217061
Putri Ni’matus Saadah R0217081

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 TABLE OF CONTENTS
01. 02. 03. 04. 05.
ABOUT THE REQUESTIN TIPS TO EXAMPLE OF
COMPLAINTS LANGUAGE G WRITE COMPLAINT
OF COMPLAIN AN LETTER
COMPLAIN T EFFECTIVE
TS COMPLAINT
LETTER
What is complaint ???
A Complaint is an expression of dissatisfaction or concern written to address
any type of wrong-doing, offence, grievance, resentment arising out of a
product, service, etc. It is used to raise your concern about unfair things and
seek a productive outcome.  It is a fundamental right and duty of a citizen to
seek justice arising out of any injustice, and the first step toward it is, filing a
Complaint. It inspires other troubled consumers, influences the concerned
authorities to take proper action and makes the defaulters more liable,
responsible and responsive.

Grievance : Keluhan
Concern : Kerisauan,
Kekhawatiran
 Function
The core purpose or function of a complaint letter is to register a protest against any
unacceptable situation that can make a difference and can rectify the situation.
 TOPIC FOR
COMPLAINT
• Incomplete or defective order • Work undertaken is done
• Abnormal delay in sending the unsatisfactorily
consignment • Misbehaviour of staff or
salesman

• The goods arrive in a • Mistake in preparing the

damaged condition invoice
• The goods are different from • Defective packing that might
what were ordered lead to the damage of goods
in transit

• Quantity of goods is not what

was ordered • Mistakes in a bill or reminders
• Goods are delivered at the for payment after the bill has
wrong address been paid, etc

Consignment : Pengiriman
 THANKS
FOR
YOUR
ATTENTION