&

LEADER
SHIP
BY
NATASHA R
FERNANDES
What is an Emotion?
Emotion is a mental state associated with the
nervous system brought on by chemical
changes variously associated with thoughts,
feelings, behavioral responses, and a degree
of pleasure or displeasure.

There is currently no scientific consensus on a

definition. 
What is Emotional Intelligence

The capacity to be aware of, control, and

express one's emotions, and to handle
interpersonal relationships judiciously and
empathetically.

“Emotional Intelligence is the key to

both personal and professional
success"
HOW THE BRAIN GREW?
Discovering Emotional
Intelligence
• Peter Salovey and John D. Mayer coined the
term 'Emotional Intelligence' in 1990
describing.
• It is “a form of social intelligence that
involves the ability to monitor one's own and
others' feelings & emotions, to discriminate
among them, and to use this information to
guide one's thinking and action”.
EMOTIONAL COGNITIVE
INTELLIGENCE INTELLIGENCE

IQ GETS YOU HIRED, EQ GETS YOU

PROMOTED
ARE YOU AN EMOTIONALLY
INTELLIGENT LEADER??
Why is EI important at work?
5 Elements of Emotional
Intelligence
EI QUADRANT
EI LEADERSHIP
COMPETENCIES
SELF AWARENESS
• Emotional self-awareness SELF MANAGEMENT
• Accurate self-assessment • Self-control
• Self-confidence • Transparency
• Adaptability
• Achievement
• Initiative
• Optimism
EI LEADERSHIP
COMPETENCIES
SOCIAL AWARENESS RELATIONSHIP
• Empathy MANAGEMENT
• Organizational awareness • Inspiration
• Service • Influence
• Developing others
• Change catalyst
• Conflict management
• Teamwork and collaboration
LEADERSHIP : SELF
DIRECTED LEARNING
• The first discovery: My ideal self—Who do I want to be?
• The second discovery: My real self—Who am I? What are my
strengths and gaps?

• The third discovery: My learning agenda—How can I build on my

strengths while reducing my gaps?

• The fourth discovery: Experimenting with and practicing new

behaviors, thoughts, and feelings to the point of mastery.

• The fifth discovery: Developing supportive and trusting

relationships thatmake change possible
Feelings at work
What upset me?
 What was upsetting about it?
Why am I still upset?
Can feeling upset help me in some way?
Can feeling upset hinder me?
Can I start to calm down in some way?
 How do I want to appear to my co-workers?
Can I communicate effectively with them if I’m
upset?
The Final Component : Inspirational
Leadership
LEADING PEOPLE

• Resonance vs. Dissonance

• Being empathetic ≠ being nice

• Being a leader ≠ Charismatic

Inspirational Leadership
• Model the way
• Inspire a shared vision
• Challenge the process
• Enable others to act
• Encourage the heart
 The People who…
• Successfully manage
difficult situations
• Express themselves clearly
• Gain respect from others
• Influence other people
• Entice other people to help
them out
• Keep cool under pressure
• Recognize their emotional
reactions to people or
situations
• Know how to say the
“right” thing to get the
right result
• Manage themselves
effectively when
negotiating
• Manage other people
effectively when
negotiating
• Motivate themselves to get
things done
• Know how to be positive,
even during difficult
situations
Building an Emotionally Intelligent
Organization starts from being an
Emotionally Intelligent Leader
Gifted Leadership occurs when
Heart and Head;
Feeling and thought meet
These two are winds that allow a
leader to soar.
THANKYOU