Guided By:Manjeet Soni Sir

Submitted By:Meenakshi Kakode Manisha Mandloi Seema Kohare Suchita Singh

‡Exchange of Goods / Services. ‡Contracting parties are Buyer and Seller. ‡Trust and Security principle. ‡Intermediaries are Direct (Distributors, Retailers) and Indirect (Banks, Regulators). ‡Money is a medium to facilitate transactions.

What is



E- commerce is enabling or achieving your business objectives by using information technology to enhance or transform your business processes. E-commerce site: a site offering goods and services for online sale and enabling online transactions for such sales.


Automation of commercial transactions using computer and communication technologies. Facilitated by Internet and WWW. Business-to-Business: EDI. Business-to-Consumer: WWW retailing.

±Easy, global access, 24 hour availability. ±Customized products and services. ±Back Office integration. ±Additional revenue stream.

The buying and selling of products or services over electronic systems such as the Internet and other computer networks. The amount of trade conducted electronically has to grow extraordinarily with widespread Internet usage.

E-Commerce Steps
‡Attract prospects to your site:Positive online experience. Value over traditional retail.

‡Convert prospect to customer:Provide customized services. Online ordering, billing and payment.

‡Keep them coming back:Online customer service. Offer more products and conveniences.

E Commerce Participants

1. 2. 3. 4. 5. 6. 7. Information Gathering Planning Design Development Testing and Delivery Maintenance SEO

Information Gathering

The first step in designing a successful web site is to gather information. Many things need to be taken into consideration when the look and feel of your site is created.


Using the information gathered from phase one, it is time to put together a plan for your web site. This is the point where a site map is developed.


Rating from the information gathered up to this point, it s time to determine the look and feel of your site.


The developmental stage is the point where the web site itself is created. At this time, your web designer will take all of the individual graphic elements from the prototype and use them to create the actual, functional site.

Testing and Delivery
At this point, your web designer will attend to the final details and test your web site. They will test things such as the complete functionality of forms or other scripts, as well last testing for last minute compatibility issues ensuring that your web site is optimized to be viewed properly in the most recent browser versions.


Most web designers will be more than happy to continue working together with you, to update the information on your web site. Many designers offer maintenance packages at reduced rates, based on how often you anticipate making changes or additions to your web site

Other maintenance type items include SEO (Search Engine Optimization) and SES (Search Engine Submission). This is the optimization of you web site with elements such as title, description and keyword tags which help your web site achieve higher rankings in the search engines.

How can E-commerce be used?
1. Community-based services: Payment of utility bills, traffic fines, donations to charity etc. 2. Shopping: Buying and selling goods and services 3. Communication: E-mail, Net telephony products can be commerce-enabled and serviced via the Net.

For what e commerce work?
1. Travel / Tourism. 2. Retail - items that don t need personal touch - music, books, gifts, Computers, electronic items, Auctions. 3. Real Estate - houses and investment properties. More efficient and effective processes between businesses (B 2 B).

For what it does not work?
1. Items which require touch and trial ‡ Luxury goods. ‡ Clothes - beyond T-shirts 2. Groceries - it works for some people but market is restricted.

In Future
‡ While E-Commerce may not completely replace other forms of Commerce, it is likely to be the dominant mode of the commercial transactions in the future. ‡ Colleges and Schools including Business Schools should reflect this trend in the curriculum to train the future generation of Managers.

What are the risks?
Failure of the web site: ‡ problems with the surroundings, power failure. ‡ failure of the hardware or software. ‡ attack through virus or computer hackers. Main issue: Secure payment scheme

E-Commerce Security 
Authorization, Access Control: protect intranet from hordes: Firewalls. Confidentiality, Data Integrity: protect contents against snoopers: Encryption. Authentication: both parties prove identity before starting transaction: Digital certificates. Non-repudiation: proof that the document originated by you & you only: Digital signature.

1. In business activities like selling and purchasing of products and services carried out over electronic systems like the Internet and computer networks. 2. Supply chain management, transaction processing, Internet marketing and inventory management.


Provides the opportunity to look for cheaper and quality products.

4. Consumers can easily research on a specific product and sometimes even find out the original manufacturer to purchase. 5. Shopping online is usually more convenient and time saving than conventional shopping.

1. Inherent limitations restricted the number of people using this revolutionary system. 2. A large number of people do not use the Internet for any kind of financial transaction or due to lack of knowledge and trust.

3. Many people have reservations regarding the requirement to disclose personal and private information for security. 4. A lot of phone calls and e-mails may be required till you get your desired products.

Web Site Look & Feel: Create your own custom

design. Preview design templates before they are published . 

Category Management: Add / update/ delete category and Category description .  Product Management: Add / update/ delete products and product descriptions and Cost.

Discount: Mark a product to be on-sale .  Customer Management: Guest registration and create and save unlimited number of custom fields like age, birthday, etc.  Order Processing: View and process your orders online, Multiple currency supported and accept Cash on delivery.

Marketing: Search engine friendly.  Queries and Discussions: Customer is allowed to post queries and discuss products sold online.  Secure Transaction: Data is sent over a secured network and message encryption techniques.


Remote access to setup [On/Off] Capability, self management and maintainability. 


Interface: Supports multi-language and interface adaptation, accessibility and usability.  Performance: System responds the user as soon as possible.

Reliability: Failure is as low as possible , Robustness and Scalability.  Security: Transaction security and personnel details of the user must be confidential.  Documentation: Technical documentation and Online help.

Package: Easy setup process and Customizable paths.  Easy to Use: Interface should attractive at the same time it should be easy to use. Testability: Test cases & test cases results. Availability of automated test cases running and reporting.

Electronic commerce is the paperless exchange of business information using electronic data interchange (EDI), e-mail, electronic bulletin boards, fax transmissions, and electronic funds transfer. It refers to Internet shopping, online stock and bond transactions, the downloading and selling of soft merchandise (software, documents, graphics, music, etc.), and businessto- business transactions.


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