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V Sukriti Sikka

V Shweta Gupta
V Resham Chananna
V Yoshita Gandhi
V Vishal Sachdeva
V Sandhya Poddar
V Sumit Bakshi
V VDS Inc., based in California, US.
V Founded by three Indian entrepreneurs in
January 2000
V VDS established in India in September 2000
V Product portfolio of VDS Inc. was steadily
growing and gaining recognition in the
industry.
V Company provided VoIP (Voice over Internet
Protocol) solutions to wireless, wire line and
cable service providers in the US, ASIA as well
as Europe
V CEO, David Joseph was appointed in October 2003 to
head VDS India.
V product development base in India was becoming
more important than ever
V He took initiatives
1. Such as the establishment of a human resources team
2. Setting up of a technical documentation team
3. The tightening of team processes pertaining to
induction and job allocation, and the initiation of
organizational processes of employee performance
appraisals
4. David noticed that changes were not easy to implement
V SIMPLISTIC HIERARCHICAL STRUCTURE
V WORK PROCESS FLEXIBLE
V NO BUREAUCRACY
V HELPFUL ENVIRONMENT
V TEAM WORK
V Platform products
V NETWORK SERVICES PLATFORM -migrate
network services and application from a TDM
network to IP network
V SESSION INITIATION PROTOCOL -provide
both the routing and messaging application
products
V ROUTING
1. VOICE VIRTUAL NETWORK -connect
multiple office and IP network using PSTN
2. PREPAID- framework for voice calls ,data
services, multimedia session
3. ADVANCED TOLL FREE
4. HOT CALL ROUTING
V MESSAGING
1. VOICE MAIL
2. UNIFIED COMMUNICATION
3. PERSONAL COMMUNICATION MANAGER
V Through an Exit interview by Ravi, following
major problems were noticed:
ΠLack of laid down process
ΠLack of transparency in communication
ΠProblems in integrating team work
V The 9/11 tragedy had affected VDS·s business
with U.S based software companies
V The attrition rate was quite high in Indian
branch, engineers spent much time on
recruitment than on their work!
V Teams were inwardly focused and team
members hardly knew any other member of
organisation ,apart their own teams.
V To over come the problem of attrition they
implemented the following steps
ΠEstablishment of HR team
ΠEstablishment of team work process
ΠEstablishment of organisational process
V They took initiative to take Exit interviews and
stressed on the improvement of their
weeknesses
V David conducted meeting with engineers and
discussed job allocation issues with new
recruits
V They introduced Buddy system in teams
,where one member of team becomes buddy to
a new recruit and eventually guides him
V Introduced formal performance appraisal
system
V Introduced ´open houseµ once in every 3
months where senior managers answered
queries of employees
V Changes were difficult to make.
V To standize work to cope with the growth
demand.
V It help us understand the inter human
behavior.
V How to study performance appraisals.
V Development of HRM.
V Integrating communication and information.