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× Understanding the different cultures
× International differences
× Ten tips for cross cultural communication
× Survival tips in China
× Survival tips in USA
× Survival tips in Germany
× Survival tips in France
× Conclusion
× References
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× Imagine this: You walk into your local Wal-Mart and see a pool
filled with live turtles, cages of live chickens, and an aquarium with
live fish. Are you in the pet department? No, you're in the grocery
section ± these animals are for your dinner!
× In Western culture, this would be shocking. You might even see
protests, or consumer outrage. But in Eastern cultures, this is
typical. Why?
× Wal-Mart conducted market research before expanding into China,
and discovered that people in these cultures don't like food wrapped
in plastic. It gives them the impression that the food is old, and they
won't buy it.
× So, Wal-Mart's solution for the East was the complete opposite of
what they do in the West. They decided to sell live animals. As a
result, the company has been very successful in Eastern markets.
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× eople often talk about how the world is getting
"smaller," thanks to travel and technology. But the
reality is that, even though we interact with different
cultures more than ever, there are still major differences
between countries.
× eople often think differently, conduct business
differently, and have different expectations. This makes
living in a diverse world so interesting.
× However, it makes doing business a bit challenging ±
especially if you're not prepared. What's normal in your
country might be a serious mistake elsewhere.
 
 


 

 

m Speak Slowly.
m Good Listener.
m Avoid any sort of negative questions.
m Cross cultural communication is enhanced
through taking turns to talk, making a point
and then listening to the response.
m Write it down and check.
m Avoid slangs, idioms and sayings.
m Give encouragement to those with weak
English.
m Avoid the assumption that the other party has
understood all what you have tried to convey.
m Be careful while creating humour .
m Cross cultural awareness training or some
research on the target culture.
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× Bring a large supply of business cards. You may meet many more people than
anticipated.
× Keep in mind that in China, and virtually all other countries, that 3/6/00 means
June 3, 2000. When sending correspondence, avoid confusion by writing your date
in full.
× As a health precaution, it is advisable for international visitors to drink bottled
water, even in hotels and restaurants.
× Bring basic cold and anti-diarrhea medicines and your own prescription drugs.
Avoid talking politics or religion. Good topics: Chinese food, sports or places one
should visit.
× If a Chinese person gives you a compliment, it is polite to deny it graciously.
Modesty is highly valued in China.
× The Chinese point at objects with an open hand instead of the index finger.
Beckoning to someone is done with a palm facing down. Avoid beckoning with your
index finger facing up.
× Do not try too hard to "go Chinese." Chinese do not expect you to know all of their
etiquette, and they make allowances for foreigners. Keep the above guidelines in
mind, but above all, be yourself.
× Do learn a few words of Chinese. This shows an interest in your host's language
and culture. It also is a very good icebreaker.
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× unctuality is highly valued so it is best to arrive on time for
meetings or even a few minutes early.
× There is usually very little time for small talk as Americans like to
get down to business quickly.
× Meeting agendas are common and usually followed quite carefully.
× Meetings do not tend to last that long as the focus is on
accomplishing the task at hand and moving on to the next one.
× For a first meeting, a relatively conservative business suit is a good
idea. Blue, gray, or black with a white or blue shirt and matching
tie.
× Dresses, pantsuits, or business suits are a good idea for a first
meeting. Limited accessories are fine and it is best to avoid overly
revealing clothing.
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× Mutual trust and understanding are some behaviour norms which are maintained in
Germany.
× eople of Germany are famous for their rough behavior and serious outlook.
× Keep in mind that the Germans are the best example of professionals.
× Correct table manners.
× In Germany new individuals and groups are introduced by the supervisors or the head of
the G
G
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  code should be maintained. In the presence of clients' jeans, shorts, leggies and
mini skirts should not be worn. Dark colored suits with white shirt should be worn by the
businessmen. The tie should be conventional. Women have to wear white blouses with black
suits. Chewing gum in meetings is not allowed.
× The dead lines for the completion of the projects should be maintained. Surprises in any form
in business are not entertained in Germany.
× After the beginning and end of a meeting hands should be shaken with a small bow.
× Germans like to be introduced by   in business. While writing letters also full name of the
person should be written.
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× Avoid exaggeration.
× Don¶t be afraid to debate.
× Exchange business cards after initial introductions.
× Write up agendas and decisions in a formal manner.
× Apologize for not knowing the French language (if you don't speak
it)
× Avoid overly friendly behavior, as the French make a clear
distinction between business and personal/social lives;
× Dress conservatively (men should dress in darker colors, though it's
more appropriate for women to dress in softer colors);
× Maintain eye contact during discussions;
× Wait to be instructed where to sit.
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× Business etiquettes now are becoming a big
issue in this busy world. More and more
companies, organizations put much attention
on etiquette training. So, if you know well
about business etiquettes, it will help you to
improve yourself moral qualities and establish
a good image not only of yourself, but also of
the company.
  
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