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Group No. 11
201 - JYOTI NAVADIYA
202 - DARSHA NARANIA
203 - SAUMYA SHAH
204 - AVI PADIA
205 - DEVANGI PANCHAL
206 - ANKITA PANCHOLI
207 - JAHNVI PANDYA
208 - PANKAJ PANSURIYA
 INTRODUCTION
 NEW AGE HOTELS AND BUSINESS HOTELS
 AHMEDABAD BUSINESS HOTELS
 GROUP OF BUSINESS HOTELS IN INDIA
-TAJ HOTELS -THE PARK HOTELS
-OBEROI HOTELS -ITC HOTELS
 SURVEY AND ANALYSIS
 CONCLUSION
› Tourism and industrialization are integrally related with the
hospitality sector
› Blurring of line between work and pleasure
› Hospitality has reworked its ideology to newly defined
business traveller who wants the very best of business and
bliss
› Business motive
 ADVANTAGES OF BUSINESS
HOTELS
 HOME AWAY HOME FOR THE BUSINESS EXECUTIVES
TRAVELLING ACROSS THE WORLD

 GREAT LOCATION

 WORLD CLASS SERVICES

 SUMPTOUS LUXURY

 ANCILLARY SERVICES AS WELL AS UNIFORM LEVEL OF


SERVICES
FACILITIES PROVIDED BY BUSINESS
HOTELS

 Extensive meeting halls and banquets


 Conference hall
 High speed internet
 Business centre
 Luxury facilities like soothing spa, gyms, pools ,restaurants ,bars
etc
 Services of efficient check in and check outs with the best
possible security
 What is Business Hotels?

 What is the difference between


traditional hotels and new age hotels?

 Which facilities are provided by


business hotels?
 Business with fun, energy, and
excitement.

 Service

 Hospitality

 Confidence
Ahmedabad being a developing city,
many business hotels have come up.
 Types of Clients
 Tie Up’s
 Location Advantage
 Occupancy Level (65%-70%)
 Recession Impact
 Food Festivals. Eg:- Sizzler Festival
 Facilities
Express check-out
Conference Halls
Wi-Fi
Health Club
High Security
Average Tariff – Rs.4100
Butler Services
 Types of Clients
 Corporate Tie Up’s
 Location Advantage
 Facilities
› Business Center
› Banquets
› Wi-Fi
 LongTerm Bookings
 No Recession Problems
 Average Tariff – Rs.3100
 Occupancy Rate(70%-75%)
 Food Festivals. Eg:- Rajasthani Food
Festival
› Barbeque in Loans
 Types of Clients
 Corporate Tie Up’s
 Location Advantage
 Biggest in Gujarat (164 Rooms)
 Advertisements
 Entertainment
 Factors Affecting (Swine Flu)
• Average Tariff – Rs.4775
 Facilities
› Largest Banquet
› 7 Banquet Overall
› Swimming Pool
› Wi-Fi
› Conference room
› Discotheque
 Type of Clients
 Corporate Tie Up’s
 Location Advantage
 Advertisement (mails)
 Factors Affecting (Swine Flu)
• Average Tariff – Rs.6500
 Facilities
› Complementary Wi-Fi
› Video Conferencing
› Business Lounge
› Conference Room
› Butler Services
 Types of Clients
 Corporate Tie Up’s
 Occupancy Rate (65%-70%)
 Food is the Key
 Future Expansion
› Rajkot
› Surat
 Food events. Eg:- Karnataka Food
Festival
 Facilities
› Wi-Fi
› Banquet Halls
 TAJ HOTELS
 OBEROI
 ITC GROUP
 PARK HOTELS
 IHCL – Indian Hotels Company limited also
known as Taj Resort & Palace

 Establishment – 1903

 More than 60 Hotels in 45 Locations

 15 International Hotels
 Taj is known for

› Luxury of services
› Hospitality
› Vantage locations
› Modern amenities & Business Facilities
 Operating Segment

1. Taj – Outstanding properties with strong


heritage as hotels or palaces
2. Taj Exotica – The most exotic & relaxing
locations
3. Taj Safaris – Wild life lodges in the beauty of
Indian jungles with modern luxuries
4. Premium Hotels – Known for its
contemporary & creative hospitality
5. The Gateway Hotels – Offers business &
leisure travelers modern facilities
6. Ginger – Economy hotels
 The Taj West End (Bangalore)
› 5 star hotel
› 129 rooms
› 20 acres of magnificent gardens
› It has marble lobby
 Facilities
› Multi-cuisine restaurant & Bar
› Swimming pool
› Fitness centre
› Saloon
› Travel desk
› Foreign exchange
› Safe deposit locker
- Medical assistance
- Baby sitting
- Airport/Railway Transport
- Laundry Service
- Conference
The Taj West End SINGLE ROOM DOUBLE ROOM

Luxury Room 21000 22500

Bangalore Luxury 23000 24500

Grand Room

Taj Club Room 27500 29000

Executive Suite 40000 40000

Luxury Suite 50000 50000

Presidential Suite 200000 200000


 Established in 1903
 Facing the Gateway of India
 30 km from airport
 There were major changes in 1973
 582 rooms including 49 suites
 Facilities

› Jacuzzi & gymnasium


› Indoor board games
› Outdoor games
› Pastry shop
› Car rental
› Book shop
› Shopping arcade
The Taj Mahal Single room Double room
hotel Mumbai
Luxury grand city 25250 26750
room
Luxury grand sea 27250 28750
room
Executive suite 75000 75000

Luxury suite 95000 95000

Grand suite 140000 140000

Presidency suite 330000 330000


 32000 Sq. feet of area

 421 rooms including 40 suites

 10 minutes from airport


 Facilities
› 24 hrs room service & laundry service
› Shopping arcade
› Currency exchange
› Safe deposit lockers
› Doctor on call & baby sitting
› Swimming pool
› Fitness centre
› Gymnasium
› Saloon
› Car rental travel desk
Taj palace hotel Single room Double room
Deluxe
 room 20000 21500
Luxury room 21500 23000
Taj club room 25500 27000
Executive suite 35000 35000
Club Executive 45000 45000
suite
Luxury suite 65000 65000
Grand suite 140000 140000
Presidency suite 250000 250000
 Established – 1st November,1967 in Kolkata
 The PARK, Vishakhapatnam was the first
luxury hotel in Andhra Pradesh.
 The PARK is also established in
- Bangalore - Hyderabad
- Chennai - Navi Mumbai
 It has plans to come up in Pune & Jaipur also
 Established in the year 2000 with 109
rooms
 First Indian boutique hotels
 Designed by Conran & Partners
 Tatler magazine of US rated this as one of
the 101 best hotels in the world
 Facilities

› Swimming pool
› Fitness centre
› Spa & massage
› Steam bath
› Car rental
› Airport/Railway transport
THE PARK , Single room Double room
BANGALORE
Deluxe rooms 15000 16000
Deluxe rooms with 16000 17000
balcony
Deluxe terrace 17000 18000
rooms
Luxury rooms 19000 20000
Residence rooms 20000 21000
Terrace suites 24000 24000
Premier suites 28000 28000
 Established in may, 2002

 It has 214 rooms

 Located in Anna Salai in Tamil Nadu


 Facilities

› Car rental
› Airport/Railway transport
› Wi-Fi
› Saloon
› Foreign exchange
THE PARK , Single room Double room
CHENNAI
Deluxe rooms 10500 11500
Studio suites 16000 16000
Deluxe suites 22500 22500
Luxury rooms 12500 13500
Residence rooms 15000 15000
Presidential suites 40000 40000
Premier suites 27500 27500
 Established in 2007
 It has 80 rooms
 1 hour drive from domestic airport
 Located in CBD Belapur with stunning
views of hills and lush green foliage
 This is the sixth hotel of the group
 Specialty in Chinese Restaurant
 Facilities

› Travel desk
› Safe deposit locker
› Swimming pool
› Medical assistance
› Laundry service
› Conference room
THE PARK, SINGLE DOUBLE
MUMBAI
Studio single room 10000 10000

Deluxe pool view 14000 16000

Deluxe hill view 14000 16000

Luxury garden view 15000 17000

Studio suite 17000 19000

Presidential suites 19000 19000


 Established in 1934
 Operates 27 hotels and two cruise
 It is operated in EGYPT and KERELA
 It provides the right blend of service,
luxury and quiet efficiency.
 Highly motivated and well trained staff
 Oberoi group also operates Trident hotels which are
five star
 Presently there are eight Trident hotels in India
located in
-Mumbai, -Gurgaon,
-Chennai, -Bhubaneshwar,
-Cochin, -Agra,
-Jaipur , -Udaipur
 It established The Oberoi Centre of Learning and
Development in New Delhi in 1966
 It is centrally located
 It is 30 minutes from international airport
 Awarded the Best Business Hotel in the
city by Asiamoney, Business Travel poll
2006
 Facilities
› In room computer ports
› Wireless Internet access in all rooms
› Satellite TV
› Shopping arcade
› Oberoi Spa
› Indoor heated lap pool
› Golf
› Room for guests with special needs / for handicap guests
The Oberoi New Single Double
Delhi
Deluxe Room 14,000 15,500
Luxury Room 18,000 19,500
Premier Room 22,000 23,500
Executive Suite 29,000 29,000
Special Executive 40,000 40,000
Suite
Deluxe Suite 60,000 60,000
Luxury Suite 80,000 80,000
Duplex Suite 80,000 80,000
Curzon Suite 99,000 99,000
Kohinoor Suite 230,000 230,000
 Located on MG Road

 Hasan abundance of greenery that is


characteristic of the ‘Garden City’

 One of the most elegant business hotel in


the city
 Awards

› Best Hotel in Bangalore-Finance Asia, Business Travel Poll 2008


› Best Thai Restaurant Award: Rim Naam-Times Food Guide,
Times of India 2008-2009
› Best All-Day Dining Restaurant Award: Le Jardin-Times Food
Guide, Times of India 2008-2009
 Facilities
› Fitness centre along with an extensive spa facility.
› Outdoor swimming pool.
› 24 hours Business Centre with wireless Internet
connectivity.
› Video conferencing
› 24 hours butler service
› Well appointed airport assistance facility.
The Oberoi Single Double
Bangalore
Deluxe Room 19,500 21,000
Luxury Room 21,500 23,000
Premier Room 24,500 26,000
Executive Suite 27,500 27,500
Deluxe Suite 32,500 32,500
Presidential 43,500 43,500
Suite
 Known as the 'Grande Dame of Chowringhee’
 Business hotel in Kolkata,
 Located at Park Street, BBD Bag,
Chowringhee
 Spectacular Ball room which can
accommodate up to 800 persons
 Facilities
› Valet
› Travel desk service
› Safe deposit in all rooms
› Room for guests with special needs / for handicap guests 24
Hours laundry
› Money changer
› Banking
› Baby sitting
 
 Awards
› Top 25 Conference Hotels in Asia-Smart
Travel Asia Poll 2007
› Best Business Hotel in Asia: Nominated-
International Business Asia and CNBC
The Oberoi Single Double
Grand
Kolkata
Deluxe Room 19,000 20,500
Luxury Room 22,000 23,500
Premier Room 24,000 25,500
Classic Suite 35,000 35,000
Deluxe Suite 45,000 45,000
Luxury Suite 65,000 65,000
 Launched on October 18, 1975
 Is today one of India’s finest hotel chains,
 Are super deluxe and premium hotels located
at strategic business and leisure locations.
 440 rooms, including 29 uniquely-designed suites
 It is 14 km from international airport
 This extraordinary hotel combines an historic aura
with contemporary facilities
 First hotel to be accorded the ISO 14001
certification for its Environment Management
Systems.
 Facilities
› Towers Level Room
› Coffee and Tea Maker
› Connecting Rooms Available
› Iron/Ironing Board
› Dual-Line Telephone
› Non-Smoking Room
› Wake-up Service
› Mini Bar
› Free National Newspaper on Weekdays
Single Double
ITC Maurya, New
Delhi
ITC One* 20,000 21,500
The Towers* 15,000 16,500
Executive Club 12,000 13,500
Executive 16,500
Dynasty*
Deluxe Suite* 30,000
Luxury Suite* 65,000
Presidential 1,75,000
Suite*
 City - Chennai
 Location - T.T.K Road, Chennai, India,
Airport –11 km,
Railway Station – 7 km
 Rooms - 300 Rooms and Suites
 Group - Park Sheraton Group
 Spacious conference rooms and banquet
halls
 Facilities
› Laundry services,
› Travel guide,
› Postal service,
› On call doctors,
› Airport and railway station transfers,
› Safe deposit boxes
› Currency exchange.
 Single Occupancy on EP Plan - INR
22000
 Double Occupancy on EP Plan -INR
24000
 Here we see that 24 % of the people prefer to
go for hotels with tariff Rs.2000 and below
 24 % of the people prefer hotels between
Rs.2000-Rs.4000
 40 % of the people prefer hotels between
Rs.4000-Rs.8000
 12 % of the people opt for hotels above Rs.8000
 Here we see that 42 % of the people
would opt to stay in low budgets
hotels.
Eg :- Ginger group of hotels
 58 % of the people would opt for a
good business class hotels rather than
a low budget hotels
 58 % of the people would like to have
conference halls in a business hotels
 42 % of the people find conference
halls, not a necessity for a business
hotel
 88 % of the people think that spa
facility is a necessity in a business
hotel
 12 % think that spa facility is not that
important in a business hotel
 Hence we get a idea that people prefer
to relax after their work
 50 % of the people think that
discotheque should be their in a
business hotel
 The others feel that a business hotel
should not have a discotheque
 54% people think that there should be
a shopping arcade in a business hotel,
because they feel that they should be
able to buy some of their necessities
within the hotel
 96 % of the people would like to have
swimming pool in a business hotel.
 Relaxation
 69 % of the people would prefer a bar
in a business hotel, because it is also a
medium of relaxation and enjoyment
 31 % of the people think that bars are
not necessary for a business hotel
 77 % of the people feel that jacuzzi
should be their in a business hotel,
because it is a good mode of relaxation
 Another 33% feel that it is not a
necessity for a business hotel
 60 % of the people think that butler
service should be their in a business
hotel
 40 % find it as not a necessity in a
business hotel
 FOCUS

•Full-service hotels
•Core competencies
•Structured growth
•On brand identity and quality
•Brand growth
 Built sales programs that apply revenue
management, revenue optimization, price
theory and market analysis.
 Maximize the use of investment capital,
human capital and technology,
advancements
 Satisfaction
 Revenue Management
 Re-Branding
 Entering the luxury & Full-Service
Segment
 Advertising on the Internet
 Room Reservations through Websites
 Business Center in Hotel Rooms
 Forecast an increase in training and
career planning expenditures
 Technology
 Brand equity and operational
efficiencies.
Customer Service
 Listen to your guests
 Feedback s

 Intelligent guest relationship system

 Email list of your guests

 Exclusive rates to frequent customers

 Send special birthday & anniversary packages

 Create seasonal specials packages


 Hire multilingual staff

 Hire multicultural staff

 Provide a SMART shopping car (like Le

Bristol in Paris)

 Borrow ideas from customer service

leaders like Nordstrom and Lexus


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 BUSINESS INDIA
› NOVEMBER 2, 2008
 BUSINESS ECONOMICS

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