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´For management positions, emotional


intelligence competencies account for up to
85% of what sets outstanding managers
apart from the averageµ by Daniel oleman,
1998
t was a term coined by peter salovey and john
mayor in 1990
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Knowing one·s internal states, preferences,
resources and intuitions
Ê   Recognising
one·s emotions and their effects
       Knowing
one·s strengths and limits
 p     strong sense of one·s
self-worth and capabilities
r Ê 
anaging one·s internal states, impulses and
resources
-  : Keeping disruptive emotions
and impulses in check
    aintaining standards
of honesty and integrity
     aking responsibility
for personal performance

r  Flexibility in handling change
  Being comfortable with new
ideas, approaches & information
i

mmotional tendencies that guide or facilitate
reaching goals
i

: triving to improve
or meet a standard of excellence
-    ligning with the goals of
the group or organisation
- 
 Readiness to act on opportunities
- 
   ersistence in pursuing goals
despite setbacks
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wareness of others· feelings, needs and
concerns
    ensing others·
feeling and perspectives; taking active interest in
their concerns
 
  ensing others·
development needs and bolstering their abilities
p     : nticipating,
recognising and meeting others· needs
- !    
ultivating
opportunities through different kinds of people
- ?     Reading a group·s
emotional currents and power relationships
rp p 
deptness at inducing desirable responses in others
  ielding effective tactics for
persuasion
    isten openly and
sending convincing messages
    
egotiating and resolving agreements
!  
 nspiring and guiding
individuals and groups
     nitiating or
managing change
"r: urturing instrumental
relationships
r   
 
orking with others toward shared goals
    
r  
reating group synergy
in pursuing collective goals
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ntrapersonal skills
nterpersonal skills
daptability
tress management
eneral mood
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Knowing ones emotions
anaging emotions
otivating oneself
Recognising emotions in others
andling relationship
Knowing ones emotions A .,2"
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