Professional Documents
Culture Documents
A Case Study is :
+ A Description of an Actual
Situation
+ Involving a Decision, Challenge, or
Opportunity
+ Faced by Person/s in the
Organization
WHY CASE STUDIES?
Allows Student to Step Into Role of
Decision Maker
Repetitive Opportunity to Identify,
Analyze, and Solve Issues is Real
Life
Practice Art as Well as Science
Test Understanding of Theory
Force Student to Make Decisions
With Available Information
Because of Discussion Based
Format, Excellent Vehicle for:
+ Developing Self Confidence
+ Ability to Think Independently
+ Work Cooperatively
Foster Development of Insights into
Own Strengths and Weaknesses
INVENTORY OF SKILLS
DEVELOPED
Analytical Skills
Decision Making Skills
Application Skills
Oral Communication Skills
Written Communication Skills
Interpersonal Skills
Creative Skills
STRUCTURE OF A CASE
STUDY
Problem
Causes/ Issues
Criteria
Alternatives
Analysis
Select/ Implement
References
FIRST – THE PROBLEM
A Question Proposed for Solution
+ Incorrect Problem Definition
Leads to Inefficient Use of Resources
+ Problem is Your Target
+ Try To Make Sure You Have It!!
A Cause is a person/ thing that
brings about an effect or result
Tools
+ Fact Map – A Visual Tool
+ Experience w “Level ID”
RULES FOR A FACT MAP
Write ALL Facts From Case Study on
Paper and Circle Each Fact
Compare Each Fact to Every Other
Individual Fact and Ask “Did Fact 1
Cause Fact 2, Did Fact 1 Cause Fact
3,etc.”
Next Draw a Line With an Arrow
Pointing Toward The Effect/ Result
When You Have Compared All Facts,
Look To the Fact With the Most
Arrows Pointing At It
PROBLEM ID USING LEVELS
Problems Occur On 4 Levels
Intrapersonal
+ Inside a person
Interpersonal
+ Between Two or More People
Organizational
+ Policies and Procedures, Cultural
Environmental
+Causes Outside Organization, ie
Economy, Federal Regulations
RULES FOR ID LEVELS
Determine the Level of Problem
Develop Alternatives at That Level
+Is This Enough/ Too Much To Solve
this Problem?
If No, You have Defined at Improper
Level. Try Another!
Corollary #1: Alternatives Need to Match
Your Defined Problem in Level
Corollary #2: If You Miss the Level With
Your Problem/ Alt Match, Better To Err
Globally
NEXT – CAUSES/ ISSUES
Identify All Causes in the Case Study
That Impact Your Problem and List in
This Paragraph
+ Try To Stick With Just The Facts!!
+ Do NOT Make Assumptions Here
Repeat For Issues ( A Matter of
Public Importance) and List Those
That Impact Your Designated
Problem. Again – NO Assumptions.
SELECTING CRITERIA
A Standard of Judgment; A Rule or
Principle for Evaluating Something
Go To the List of Qualitative Criteria
in Your Packet
For Each Case, Prioritize as They
Relate to Your Defined Problem
Select the MOST Important Three
+Please Note That the Others Are
Still Present; We will Simply Not Use
Them In the Interest of Resource Use
SOME QUALITATIVE CRITERIA
Time
Acceptance of Affected Parties
Competitive Advantage
Money
Employee Morale
Ethics
Legal
Corporate Image
Customer Satisfaction
DEVELOPING ALTERNATIVES
The Problem Is Your Target – Aim At It!
“Level” Match to Address Efficiently
Goal Is To Develop Breadth of Decision
Opportunity
+Use Brainstorming Techniques to
Generate Multiple Solutions
+Sort Alts Into Categories – Look for
Breadth – Select Three From “Across the
Spectrum”
ANALYSIS
The Combination of Breadth of Your
Alternatives With Thoroughness of
Research Using Your Criteria
=
Depth of Analysis
SELECT/ IMPLEMENT
The Best Solution Will Do You No Good If
Left Sitting Unused – Lybrook
Select The Best Alternative – The One That
BEST Matches Your Criteria – And Relate
HOW, WHEN, WHO, WHERE, WHAT You
Will Do
Corollary – Be Aware of Your Decision
Authority. Be Appropriate. (ie, Case #1
Asks for A Recommendation)
GRADING RUBRIC
Typed/ Word Processed 1
Mechanics( -¼ point / mistake ) 3
References (2 required) 3 Cited in text of case? APA
Format / proper?
Format 5 +Problem Correctly Stated? 1
+Issues / Causes Identified 1
+Appropriate Criteria Identified 1
+Alternatives Match Problem Level 1
+Implementation Appropriate 1
Analysis 8 +Breadth (Each Alternative addressed) ) 3
+Depth (Multiple +/-‘s for each alt) 5
Total 20