m

ë

 
ë



 
M Communication

M Modes of communication

M Barriers to Effective Communication

Communication is the transfer of
information from a sender to a
receiver, with the information being
understood by the reciever.
 i
  ii 
 

     

    

 

 
 
Ä whe word verbal means µconnected with words
and use of words.¶ any communication using
words is verbal communication.
Ä It is further divided into two:
1. Oral
2. Written
Ä Communication through spoken words is known
as oral communication.
1. Saves time.
2. Saves money.
3. Immediate feedback.
4. Scope of clarification.
Ä pengthy messages are not suitable for oral
transmission.
Ä Oral messages cannot be retained for long time.
Ä Oral messages do not have any legal validity.
Ä Everything that has to be written and transmitted
in the written form falls in the area of written
communication.
Ä petters, circulars, memos, telegrams, reports,
minutes, forms and questionnaires, etc. are forms
of written communication.
Ä It is accurate and precise.
Ä It can be repeatedly referred to.
Ä It is a permanent record.
Ä It is a legal document.
Ä It has a wide access.
Ä It is time-consuming.
Ä It is costly.
Ä Quick clarification is not possible.
Ä When we communicate our thoughts without
using words, we call it non-verbal
communication.
Ä Non-verbal communication is a way in which
we express our feelings, emotions ,attitudes,
opinions and views through our body
movements.
Ä Most visible aspect of communicaton
Ä Communication through facial expression,eye
contacts helps in establishing rapport
Ä On the basis of voice quality, toning of a person
one can easily guess his positon.
Ä Non verbal communicaton may not always be
taken seriously.
Ä Use of body language is not very useful in large
gatherings.
Ä Chances of miscommunication are high.
Ä pack of planning
Ä Unclarified assumptions
Ä Semantic distortion
Ä Poorly expressed messages
Ä Filtering
Ä Wrong choice of medium
Ä Distrust
Ä Information overload
Ä Other barriers
Ä p !:
whe message should be drawn after considering
all the aspects. Which channel links are to be
adopted needs to be planned out in advance.

Ä   "!#
It may result in confusion and the loss of goodwill.
Ä  "#
It is the science that deals with meaning of words
usually have a variety of meanings.

Ä | $!  "  #

whe sender of the message may be clear about
the thoughts in his mind but poorly chosen words
or omission of important links, leads to
misunderstandings in the group.
Ä  #
filtering is the deliberate manipulation of
information to make it appear more favorable to
receiver.

Ä %  " "#

Medium of communication is a pool between the speaker
and the receiver, so the selection of it determines the
effectiveness of the message.
Ä
#
When a receiver of the message views the sender
with distrust, he doubts the credibility of the
message, irrespective of its contents°

Ä  " & #

Y condition in which information inflow exceeds an
individual¶s processing capacity.
Ä Selective Perception
Ä Different comprehension of reality
Ä Socio-Psychological barriers
Ä Physical barriers